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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Excellent service, Maggie gave an excellent explanation, detailed
Thank you
Hi Mariah, we are glad that you have been taken care of! Thanks for leaving a review! Xo
My first box was awesome full of exciting products that they choose from my survey profile that I filled out. The second box came late in March (Winter Box)? Two items that were particularly irritating to receive was a bath towel that goes with NOTHING that I own supposedly worth $50 and a cheesy fake gold necklace that is supposedly worth more that that? I don't think so. I never expressed interest in a bath towel or a fake gold necklace, I don't even wear gold?
Hi Shannon! Thank you for taking the time to review! We recommend filling out the end of season survey to help our team better curate boxes in the future!
Zac was professional, helpful, and so much more! Zac would be my go to person if I had the option to choose. Everything was dealt with and resolved without the "robotic " response you would normally receive.
I love when I get to order from Fab fit FUN that's it! It's Just FUN with all of their products I love every single item they offer! I feel so girlie when I use their health and beauty products
I recieved an email that my FFF box was delivered. I contacted their customer service and they responded to me very quickly and were so kind and knowledgeable. They are sending me a new box. I couldn't be happier. It was ab absolute pleasure to work with.
Hi Christine! We're so happy to hear you're fully assisted! We're so excited for you to receive your Spring box! Xo
If you choose to cancel this sub box, be ready for the begging from them not to. Had to tell them 3 times CANCEL MY SUBSCRIPTION PLEASE!
Hi Irma! We are sorry to hear about your experience! We always just want to ensure a member wants to cancel but members are able to easily do so on their account if they wish. We hope to have you back soon! Xo
I had a issue and it was dealt with in a timely matter and fixed. I was treated with respect and the customer service rep went over and Beyond to fix the issue that happened. I will stay a customer and spread the word.
Hi Candice! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Hi Daina! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
Hi Jean! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Back in Dec 2019 I thought I was only signed up for the winter box. Turns out that it was for all the seasons. Oops! I'm glad I did. GF is very happy.
Hi Clifford! Thanks for taking the time to leave a review! To help clarify, we do not have a system set up for purchasing only 1 box. Upon successful sign-up, you are automatically enrolled in a seasonal subscription and your account will automatically renew each season unless you decide to cancel before your next bill date. We hope your girlfriend's loving her Fabfitfun boxes! Xo
Anytime I have had a mistake on my part the FabFitFun team has been willing to help me however they could. They are compassionate and I am so happy with the service. I have had an annual membership with them for a while and plan to keep it as long as I can. I have even gifted my mom annual memberships because she always loved what I received. Now we have fun mom/daughter date nights to open our boxes together.
This is just so sweet, Selena! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Sending me products I didn't get. Resolved my issue.
My Fabfitfun boxes are a much anticipated event for me. I'm always super excited to receive them and am usually very happy with the contents. My favorite subscription box by far
Hi Rachel! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I have been with fabfitfun for about a year now and have had a few technical difficulties all cleared up with in moments of messaging fabfitfun I have never been frustrated or wanted to quit. I love everything I get in my box if I don't love it my daughter and niece do not to ment up n the addons for a fraction of the price. Life time member!
Hi Brandy! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
My second box hasn't arrived and I am now in touch with postal service.
Hi Valerie! It is always our intention that our members receive their boxes in a timely manner, however, we no longer have any control once boxes are handed over to our partnered carrier for its shipping. We can't wait for you to receive your Spring box! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. Xo
Nash was wonderful in helping me with my password set up and understand my account more deeply.
Thank you for all your help!
Barbara
Hi Barbara! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I've tried to take a picture and send it but it won't let me. I'm doing something wrong but dont know what. I'll be ok with what's left in the tube though.
Overall good experience. I would like to see more products for fine facial lines and aging skin
Hi Tracy, thanks for the 5-star review! We are so happy to hear that you had a great experience with your Fabfitfun subscription! We gather a lot of feedback from our end-of-season box survey. Please make sure you fill out the survey because it truly helps us to curate boxes better for the next upcoming seasons! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our Customer Care Team's priority is to provide the best experience to our members, Alex! We are happy to hear you were assisted! Xo