FabFitFunReviews 4,325

Wife subscribed around Aug 2019. I read reviews and told her to cancel subscription, which she did in Oct 2019. I have email from company confirming and saying there would be no further charges... Lo and behold, March 2020 there is a charge to credit card for almost Cdn$100!... I log in to wife's account status is marked "Seasonal: Active" We deleted ALL of her account info last year and the fields were still blank, including credit card info, and yet the last four digits of card still appeared above the box. You can edit all you want but edits to not show up... Contacted company and was told "... I can see here that your subscription has been reactivated on March 23rd, 10:26 AM PDT. Once a purchase is made it is considered final and non-refundable." Another email told us that a package was on the way and that the company was not set up for returns - hahahaha! Was offered a 50% refund if we kept the box, or send it back for full refund (Wait - you aren't set up for returns, right?). Will likely end up having to keep box since I don't trust them to refund in full if we send back. I will THEN have to get new credit cards issued since I KNOW this will not be the last time they try this stunt... BTW company is 'based' in USA but emails come from Philippines.

Today the Editor's pick offering came to my email. I instantly jumped on and started reviewing and ordering a few things. Not too far down I started seeing "out of stock" repeatedly. When I discovered that more than 1/2 of the items **284** that's right - TWO HUNDRED EIGHTY FOUR supposedly available items initially, were out of stock - I was extremely disappointed. I understand that annual subscribers should have perks - but it shouldn't be a punishment to seasonal subscribers. - let seasonals jump at same time as annual and pay a premium; OR annuals get a discount; divvvy up the plunder - 75/25 or something - so that at least seasonals get a shot. It is extremely unfair that FFF has to manipulate good customers into annual subscriptions by shutting them out of editor's pick. I'm a relatively new customer and I'm just still in flux about whether or not to do an annual subscription. MORE important, however, at the moment is budget. Some of us simply cannot afford a $200 outlay all at once for a luxury purchase. My call today was to voice these concerns. If FFF wants to be pro-active, fair and a place people consider "good to do business with" this needs to be examined - and hopefully changed. Up until this moment I have been delighted with FFF - the quality of the items, the value of the boxes, customer service - well just about everything - and would yesterday have given a rating of "5". It just plummeted., This has left a not very good taste in my mouth sadly.

She was very good at resolving my issue. She made sure that what I needed to have done was done in a timely matter.

I have never had a bad experience or been disappointed with the customer service with FabFitFun. They ALWAYS go above and beyond to ensure their customers receive the best experience on every level. Their Customer Service Agents truly go the extra mile to answer any and all questions. I have NEVER been passed off to someone else, transferred over and over as so many companies do. They stand behind each product. For any reason there is an issue with a product, They immediately address it. They want their customers HAPPY!!! I LOVE FabFitFun!!!!