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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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FabFitFun is a great company. They deliver great products and their customer service is top notch! They are there to help quickly with any questions you may have!
I had a very pleasant experience with costumer service. Box appeared to be shipping to wrong address and they were able to fix the mixup.
My post office has lost my fff starter box which i wanted so much. When I wrote to assistant she solve my problem and gave me replacement items
Hi Tamar! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
I realized this morning that a FabFitFun Box I ordered for my Stepdaughter had a item that would be sized for me(L) not the XS that my she wears.
When I contacted Fabfitfun customer service I spoke wit Dani who made sure there would not be clothing inside the box being shipped. What a relief. She was really efficient and friendly and super fast. Kudos to FabFitFun for great customer service and keeping a telephone number for people to make that human connection. It's one of the many reasons I love your company.
Hi Betty! That is just so sweet! Thank you for taking the time to leave a review! Xo
He took the time to monitor my account and did exactly what was requested. In fact he went above & beyond my expectations of a Customer Support Staff. Thank you Rico for easing my mind during these times of mass confusion & chaos.
Hi Raco! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Muy buena y completa hoy me retiro pero les aseguro que volveré tan pronto todo se normalice en mi vida. Gracias
Hola edna ¡Estamos muy felices de tenerte en la familia Fabfitfun! ¡Siempre estamos aquà para darle la bienvenida cuando sea el momento adecuado para usted! Xo
I recently had questions about my fabfitfun account and used their online chat! I was so pleased! I had an amazing young lady help me at 12:15am! She was working to help all of us during a time when so many Americans cannot work. She is choosing to help people and to me that deserves some praise! She was kind, patient and efficient! Thank you Nimfa, your a special person!
Buying for a B-day gift and was very satisfied with the company's help in doing this!
I love fabfitfun. I like the products and have good customers service.
This is the best customer service experience. I got billed for 60.89 USD and Moon was able to refund it for me. I was worried that I was charged for something I didn't want. But luckily, the agent was very prompt efficient and kind. I love the way she resolved my problem in less than 5 mins.
Our goal is to provide the best customer service and we are so happy that you are one satisfied member! Thanks for leaving a 5-star review! Xo
It's always a pleasure working with customer service at FABFITFUN. They always provide thoughtful, kind, helpful service. They will always do what they can to get you what you need.
Hi Erin! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
As a newbie to fabfitfun, I messed up when Customizing my first box. I wrote to Customer Service for help understand big what I did wrong, explained that I was confused and disappointed. Kim, the CS Rep, wrote an amazing response. She has researched and discovered what I did wrong, explained the whole thing to me very clearly, and had the item that I had missed ordering sent to me anyway. You know that kind of customer service creates such customer loyalty! I felt very valued, really understood and not stupid for making that error. I am excited to be starting this relationship with fabfitfun. They are as great as I had heard!
Hi Susan! Thank you for leaving such an awesome review! We are so happy that all of your questions have been successfully answered that our Customer Care Team was able to turn your experience around! We are so excited to enjoy more seasons with you! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
But Paige was able to refund the amount quickly and made me feel heard and understood it was an accident!
Hey Jessica! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of after your accidental upgrade! We can't wait for you to try out the Annual subscription when the time is right for you! Xo
Very efficient and easy to resolve my request. Celeste was very helpful!
Where do I begin! I responded to several fb advertisements and was excited to try FFF. First issue, a had to pay before I could see the items to customize my box. Second issue the items available for customizing were not the same as the advertisements, I wasn't interested in what was being offered. Third issue I wasn't able to finish customizing, app froze. Fourth issue promised two additional items for my trouble with customizing. Suggested items I was interested in. Questions not answered in email exchange. Fifth issue received my first box. Did not receive additional two items, didn't even receive my customized picks. I have pixie short hair and received a detangling brush which I did not pick in my customizing. I received a cardigan, 5 times to big for me and looked like a hospital housecoat. This was also not what I picked, I chose the rug. The other items were a two dollar scrubby, spray mineral water, spray make up finish, a half full jar of face mask. Junk! Sixth issue I immediately notified FFF of my dissatisfaction and to cancel my subscription and refund my money. I was then informed all sales are final, no refund but would receive a refund for the future boxes I paid for. This company is falsely advertising and misrepresenting their product.
It took forever for me to get my box NOT because of FFF but the shipping in my area was slow due to the condition of the nation.
But when I got the box, I was so excited to see what I got and love all of my items. As a result I made a further purchase of Winky Lux products!
Top notch customer service. Great products. They deliver what they say they provide
That is just so sweet! Thank you for taking the time to review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Qeti! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo