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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Thanks for the customer service helper I Now will be receiving my first box spring box. I am so excited because I've always wanted to try fab fit fun.
Necklace was broken and I sent photo of damaged product
I was annoyed that I wasn't able to sign up for the Annual membership unless I reactivated my original seasonal membership. So I was charged both fees! Plus I didn't receive my add on cardigan that I'd ordered. At any rate she corrected the double charge on my card & apologized for the few items sent that didn't fit my needs. She was great. Thanks
Hi Teri! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
All customer service interactions with FitFabFit have been
Excellent. This company really excels at positive and caring service as well as a selection of great products.
Hey Leann! It is our goal for our members to absolutely love every product they receive and we are happy to hear you're enjoying your new items! We are glad as well that you were fully taken care of! Xo
Some how I double ordered a box he help me cancel the second order and saved my budget
Hi Pamela! We are amazed to hear that you have been fully assisted with your order! Thanks for leaving a 5-star review! Xo
I had a concern that was addressed timely and answered my question thoroughly
Box fulfilled my expectations and the customer service was awesome
Hey Denise! We hope you're loving everything in your box! Thanks for sharing and leaving a review! Xo
Yay! We are thrilled to hear you have been fully assisted! Xo
Received my Spring Box and was pleased with everything in it! So exciting, can't wait for my next box
I had two orders come in. One was pretty late but that was because of fed ex not fabfitfun. An item in each was broken. I think this might have happened during shipping. One was out of stock because the package was so late. The fabfitfun rep gave me a full refund. And quickly replaced the other item
Hi Aleana! It is always our intention to ensure that our members are receiving their orders on their pristine condition. Unfortunately, we no longer have any control once boxes are handed over to our partner carrier for shipping. We are glad to hear your concerns have been fully taken care of! Thanks for taking the time to leave a review! Xo
They answered all my questions and helped me with my ordering.
Hi Paoola! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
Best customer service experience with a lovely and sweet agent who was understanding and helpful immediately and resolved my issue immediately! Thank you!
Very kind customer service and great people who are working hard during the corona virus!
It is our intention to help members get through this tough time and we are happy to hear you're one satisfied customer! Thank you for the 5-star review! Xo
She was very efficient! I don't think it's necessary that you demand that my review contain a minimum of 50 characters.
I loved the opportunity to talk to the agent and how they took charge of the matter right away and took care of it!
Hi Sandy, thanks for the review! We are happy to hear that you were fully assisted with your concern! Xo
I needed to cancel my order due to losing my job. Excellent service Was provided and I could tell he really cared about my situation and in a timely manner. For that I will most certainly remain a dedicated subscriber. Thank you again for your help!
Hi Elizabeth! We are so happy to hear that you have been fully assisted! Fabfitfun is always here to welcome you back when the time is right for you! Thanks for leaving a review! Xo
I haven't received my box do issues with my address and he was quickly to resolve it. My box is lost in the USPS and they said that they will be sending it back to the sender. Travis was quick to do a replacement box, which resolve my issue fast. Now I just need to wait to receive it. Thanks Travis! Kudos to you!
Hey Sheila! We always want to ensure that our members receive their order with no hustle and we're so sorry to hear that this was not the case. Please note that we no longer have any control once boxes are handed over to our partnered carrier for shipping. However, we always want to provide what's best for our members and we are so happy to hear that our Customer Care Team has fully assisted you with this! We can't wait for you to receive your box, it's going to be amazing! Xo
I love FabFitFun! They have a unique subscription box service that is tailored to their customers preference. I was so happy with my starter box that I will be purchasing the Spring box! It's like getting a special gift on Christmas or Birthday. I love the excitement I feel when opening the box and seeing the fun products picked for me.
Thanks for the lovely review, Michelle! We're so excited to share more seasons with you! Xo
She was extremely helpful and solved my login issues immediately and she also found the shipment date while I was logging in and she did it all with an invoice and confirmation of my email address. She was very polite and she wished me well and to have wonderful Sunday and said stay safe. Just WONDERFUL customer service!
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Hi Dawn! Thank you for taking the time to leave a review! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo


Hey Mellisa! We're so happy to hear you had a great experience with us! We can't wait for you to receive their boxes and hope they love all of their new items! Xo