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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+120
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.

service
217
value
200
shipping
191
quality
192
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Thanks for the customer service helper I Now will be receiving my first box spring box. I am so excited because I've always wanted to try fab fit fun.

Date of experience: April 2, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Mellisa! We're so happy to hear you had a great experience with us! We can't wait for you to receive their boxes and hope they love all of their new items! Xo

Florida
1 review
0 helpful votes
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Necklace
April 2, 2020

Necklace was broken and I sent photo of damaged product

Date of experience: April 2, 2020
Utah
1 review
0 helpful votes
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Helpful
April 2, 2020

I was annoyed that I wasn't able to sign up for the Annual membership unless I reactivated my original seasonal membership. So I was charged both fees! Plus I didn't receive my add on cardigan that I'd ordered. At any rate she corrected the double charge on my card & apologized for the few items sent that didn't fit my needs. She was great. Thanks

Date of experience: April 2, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Teri! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo

Texas
1 review
0 helpful votes
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A+ Customer Service
April 2, 2020

All customer service interactions with FitFabFit have been
Excellent. This company really excels at positive and caring service as well as a selection of great products.

Date of experience: April 2, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Leann! It is our goal for our members to absolutely love every product they receive and we are happy to hear you're enjoying your new items! We are glad as well that you were fully taken care of! Xo

Minnesota
1 review
0 helpful votes
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Double order
April 2, 2020

Some how I double ordered a box he help me cancel the second order and saved my budget

Date of experience: April 2, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Pamela! We are amazed to hear that you have been fully assisted with your order! Thanks for leaving a 5-star review! Xo

Michigan
1 review
0 helpful votes
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Great customer service
April 2, 2020

I had a concern that was addressed timely and answered my question thoroughly

Date of experience: April 2, 2020
Rhode Island
1 review
0 helpful votes
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Best treat to myself
April 2, 2020

Box fulfilled my expectations and the customer service was awesome

Date of experience: April 1, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Denise! We hope you're loving everything in your box! Thanks for sharing and leaving a review! Xo

Florida
3 reviews
0 helpful votes
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Amir helped
April 2, 2020

Amir helped me solve my problem and was very nice at doing so

Date of experience: April 1, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Yay! We are thrilled to hear you have been fully assisted! Xo

California
1 review
0 helpful votes
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Love FabFit
April 1, 2020

Received my Spring Box and was pleased with everything in it! So exciting, can't wait for my next box

Date of experience: April 1, 2020
Virginia
1 review
0 helpful votes
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Customer service satisfaction
April 1, 2020

I had two orders come in. One was pretty late but that was because of fed ex not fabfitfun. An item in each was broken. I think this might have happened during shipping. One was out of stock because the package was so late. The fabfitfun rep gave me a full refund. And quickly replaced the other item

Date of experience: April 1, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Aleana! It is always our intention to ensure that our members are receiving their orders on their pristine condition. Unfortunately, we no longer have any control once boxes are handed over to our partner carrier for shipping. We are glad to hear your concerns have been fully taken care of! Thanks for taking the time to leave a review! Xo

Georgia
1 review
0 helpful votes
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Best Customer Service
April 1, 2020

They answered all my questions and helped me with my ordering.

Date of experience: April 1, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Paoola! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo

New York
1 review
0 helpful votes
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Awesome customer service!
April 1, 2020

Best customer service experience with a lovely and sweet agent who was understanding and helpful immediately and resolved my issue immediately! Thank you!

Date of experience: April 1, 2020
New Jersey
1 review
0 helpful votes
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Thoughtful and kind
April 1, 2020

Very kind customer service and great people who are working hard during the corona virus!

Date of experience: April 1, 2020
FabFitFun .. — FabFitFun Rep
over a year old

It is our intention to help members get through this tough time and we are happy to hear you're one satisfied customer! Thank you for the 5-star review! Xo

New York
1 review
0 helpful votes
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Phone call with Cara
April 1, 2020

She was very efficient! I don't think it's necessary that you demand that my review contain a minimum of 50 characters.

Date of experience: March 31, 2020
West Virginia
1 review
0 helpful votes
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FabFitFun is very responsible
March 31, 2020

I loved the opportunity to talk to the agent and how they took charge of the matter right away and took care of it!

Date of experience: March 30, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Sandy, thanks for the review! We are happy to hear that you were fully assisted with your concern! Xo

Michigan
1 review
0 helpful votes
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Very compassionate company!
March 30, 2020

I needed to cancel my order due to losing my job. Excellent service Was provided and I could tell he really cared about my situation and in a timely manner. For that I will most certainly remain a dedicated subscriber. Thank you again for your help!

Date of experience: March 30, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Elizabeth! We are so happy to hear that you have been fully assisted! Fabfitfun is always here to welcome you back when the time is right for you! Thanks for leaving a review! Xo

Florida
1 review
0 helpful votes
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Travis is a superstar!
March 30, 2020

I haven't received my box do issues with my address and he was quickly to resolve it. My box is lost in the USPS and they said that they will be sending it back to the sender. Travis was quick to do a replacement box, which resolve my issue fast. Now I just need to wait to receive it. Thanks Travis! Kudos to you!

Date of experience: March 30, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Sheila! We always want to ensure that our members receive their order with no hustle and we're so sorry to hear that this was not the case. Please note that we no longer have any control once boxes are handed over to our partnered carrier for shipping. However, we always want to provide what's best for our members and we are so happy to hear that our Customer Care Team has fully assisted you with this! We can't wait for you to receive your box, it's going to be amazing! Xo

Washington
1 review
0 helpful votes
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I love FabFitFun!
March 30, 2020

I love FabFitFun! They have a unique subscription box service that is tailored to their customers preference. I was so happy with my starter box that I will be purchasing the Spring box! It's like getting a special gift on Christmas or Birthday. I love the excitement I feel when opening the box and seeing the fun products picked for me.

Date of experience: March 29, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thanks for the lovely review, Michelle! We're so excited to share more seasons with you! Xo

Virginia
1 review
0 helpful votes
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Lovely
March 29, 2020

She was extremely helpful and solved my login issues immediately and she also found the shipment date while I was logging in and she did it all with an invoice and confirmation of my email address. She was very polite and she wished me well and to have wonderful Sunday and said stay safe. Just WONDERFUL customer service!

Date of experience: March 29, 2020
Delaware
1 review
0 helpful votes
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Done
March 29, 2020

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Date of experience: March 29, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Dawn! Thank you for taking the time to leave a review! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo