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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Andy took care of my problem immediately with no fuss.
When I had a problem they solved it right away and they were so kind!
Yay! We are thrilled to hear that you had a great experience with our Customer Care Team, Jen! Thanks for the 5-star review! Xo
I was gone from home when my box was delivered. When I came back home it wasn't here. So i contacted customer service. Zam took care of it all. She is in the process of resending me a replacement box.
Hey Amy! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your box! Xo
I signed up for FFF and a coupon code didnt go thru after annual payment. They quickly resolved issue keeping in touch while fixing it.
Other companies have told me sorry if code didnt work NOTHING they can do.
FFF really rocked it and seems like they care about customers.
Hey Jennifer! We are glad to hear you have been fully assisted with your concern. Thanks for the review! Xo
I have enjoyed my time with your company received wonderful gifts and surprises but these difficult times has caused some changes in my life but thank you for everything
My friend sent me a free box we happen to live at the same address cause we are roommates, I tried using my phones data and I still can't to the page o need to get to. I also went up town and used the free WiFi at the library still both I g I'm very disappointed. Really wanted to try FFF.
Hi Elisha! If both sender and receiver of the Starter box link share the same information from any of the following as email address, phone number, billing information, shipping address, credit card details, and IP address, new members cannot redeem the free Starter box. This is because the invite code is protected by fraud blocks. If the IP address was not the problem, we would suggest using a shipping address that is different from the sender. Feel free to reach back out and contact our Customer Care Team at fff.me/care if it still does not work!
I get so excited when my box arrives. During these strange times, it is a very special treat. I am a very very happy customer. For the cost, it is more than worth it. All the doctors say "take care of yourself, so you can care for others". This is a great way to do that, without breaking the bank.
But Tessa at Fabfitfun was very helpful. Come to find out the sale ended two days ago but she let me know that they where having a new sale on the 10th so I will be on the look out to see if by chance the product I liked is at that same! Quick, efficient, and informative.
Hey Cher! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I was charged for something extra that I did not mean to order. They took care of the problem right away and my bank account was credited with the amount. I was treated the best ever and was so pleased with the ease of the transaction.
This is just so sweet, thanks for the review! We're happy you're fully taken care of! Xo
My daughter is 19, has her own job, and decided to spend some of her hard earned $ with fabfitfun... who wouldn't? But she received items that she will never use, anytime soon anyways... spoke with a rep, and got the way more than expected... she was also being nice, which we are not used to...
Hi Kendyl! We're so sorry to hear about your disappointment with the items your daughter received in recent seasons! We always want our members to have the best experience and look forward to the opportunity to surpass both of your expectations in future seasons! Xo
Clint was a huge help when I started experiencing technical issues while navigating through the site to confirm and submit my order. He was very personable, experienced and helpful.
Hey Danel! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
There was a charge on my account that if I select it was a mistake. Jeremy took care it right away. He did make my day
Hi Gerry! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you! Xo
My package was lost by the post office, from the website I was able to start a chat and the rep was very efficient and he didn't make me answer a million dumb questions, just looked it up himself and fixed it!
Thanks for leaving a review, Leslie! Xo
They continually let you buy things then you discover when you get your order it's missing items they over sold and cancelled on you. Very disappointing experience! Was a member for 3 years and today cancelled due to these issues in the past 3 orders.
Lette gave me great customer service. Very helpful and gave a suggestion and offered a special. She resolved my issue.
Hi there, Shannette! We're so happy to hear you had a great experience with us! Thanks for taking the time to leave a review! Xo
Pleasent and thank you for the experience. You all are heroes to be working though Covid 19.
I love FFF! The people have been great and I love doing business with them They treat me with respect and handle any issues I have.
Hey there, Shawna! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I love the live chat to solve problems. No emailing or waiting on the phone for a live person! I feel problems are fixed faster & you are actually talking to a person not a computer
Thanks for this review, Arielle! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
I noticed i had a charge on my credit card. I emailed and i was contacted in less than 12 hours. Issue resolved.
Hi Sonja! We're so glad a member of our Customer Care team was able to fully assist you! Xo
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Yay! We are glad you've been fully taken care of! Xo