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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Felt supported but chat ended without confirmation that I was satisfied with information... responded then ended discussion.
He went out of his way to make sure I understood what was going on. If He
Great box great stuff great people the box was on time my wife loved it and now ordered for my daughter thanks y'all mike lotz
Hi Micheal! Thanks for leaving a review! We are so glad to hear your wife is loving her Fabfitfun box! Xo
I'm very ill and he cared and listened he was the nicest person I've had the pleasure of doing business with thank you
Hi Tina! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait to share more seasons with you! Xo
The team respond to phone calls and emails in a timely manner, I am pleased especially with their customer service
Our main goal is to provide the best customer service and we are so happy to hear you are one satisfied member, Lisa! Thanks for taking the time to leave a review! Xo
The customer service person was very friendly. The person was very fast at answering my question and solving my problems.
Hi Roxann! We're so happy to hear you had a great experience with us! We can't wait for you to receive the next upcoming boxes, it's going to be amazing! Xo
I'm a little bit bummed about fff spring box to get an item that don't work now I have to wait 3 weeks for replacement (Glo device). Did not like 5 out of 8 items from my box doesn't cut it, also not having enough items for your customers at customization time that is not cool especially if you're an annual member. Hoping summer box is better
Hi Michelle! Since we are a Seasonally-based company, our inventory changes often so when we run out of an item, we do not restock it! All items featured in the customization are only available while supplies last! We always strive to provide enough inventory for all our members and we are continuously working on improving and expanding our inventory to give our members the best experience. On the other hand, we always want our members to receive their items on its pristine condition and we are sorry to hear that this was not the case! We are glad to hear that you have been fully assisted by one of our Customer Care Team! Replacement orders typically ship within 3 weeks of order submission, but often much quicker! We can't wait for you to enjoy customizing the next season's box as we have a lot of amazing new products to offer! Thanks for taking the to leave a review and we hope to surpass your expectations in the future! Xo
Waiting on product they actually drop ships from another vendor. Emailed support and pleasantly surprised to get a response over the weekend, in fact! Very helpful
Hi Roni! Our customer Care Team is always open to assist you from Mondays to Sundays, 24hours a day! We are happy you're fully taken care of! Xo
He was very informative solved my problem right away without any hassle would recommend fab fit to anyone
Thanks for taking the time to leave a review, Mara! Xo
Well I was a little disappointed that we have to put our card info and be charged before choosing our items then finding out that most products were unavailable. My Husband spoke to Walter and he was able to cancel our subscription and refund us for the box. We didnt want to pay for stuff I wouldnt use. Thank you Walter.
Hi Raychel! To help clarify. New members have the opportunity to Customize the first item in their box prior to signing up. However, since Customization is an exclusive perk for FFF members, it can only be accessed after purchasing the box. We are happy to hear that you have been fully assisted and we can't wait to have you back in the Fabfitfun family when the time is right for you! Xo
Aside from loving my FabFitFun box the customer service I received when I had an issue was excellent.
So sweet! Thank you for the 5-star review! Xo
Did understand how things are done and made some mistakes. Paige explained the process and really helped me out.
Hey Deborah! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Very understandable. Explained matter to me clearly and efficiently. Overall professional.
Perfect! I got the help I needed. It was very professional and quick. Very kind and thoughtful.
Hi Melody! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
I clicked on something by mistake, and it was ordered. I immediately emailed and Ellie got right back to me. Very understanding and took care of the problem. Just one more reason that I love that FabFitFun
I started out a seasonal member. Loved the edit sales and always got what I wanted even as a seasonal member. I upgraded to annual for the extra perks. There have been a couple glitches over the 2 yrs but nothing serious and FFF has been awesome fixing the issues. Cant wait to have more fun with my deliveries. It's like Christmas 4 times a year! Tha is FFF!
Hi Julie! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randie! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo