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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Had a great experience with their customer service Dept. Love their boxes and the time they put into them.
My box was lost for over a week & she just went right ahead to reissuing the items to me.
Hey Amanda! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
Fab Fit Fun is an amazing company. I have always enjoyed every box I have gotten from them. The items in their boxes are quality items that you would not normally see in stores and that is one of the things I love. The other thing I love is that their customer service is actually manned by people and not autobots. It is so frustrating when you are on a chat with someone you think is a person just to have them tell you to hold on that they will get you a person to resolve your issue. If you just would put a person on in the first place, like Fab Fit Fun does, then you wouldn't have that problem. This company is just an all around pleasure to be involved with and I would definitely recommend it to all my friends and family!
This is just so sweet, Christina! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
All I can say is subscribe to them now! Visit me at *******@makemeprettie for your $10 off your first box code. I've had over 10+ and have canceled a few due to poor customer service. Here's my story, I'm a first time subscriber and let me tell you... their customer service is amazing! Their products are amazing as well but it's their promptness and easy way to reach customer service without waiting to here a response back is what makes it more personable. Every issue I had, a representative was able to help right away! Thank you so much for that. Back to the products, you can pick 3-5 items of your choice every quarter. Products are top notch! Delivery was surprisingly quick after processing my box as well. Perfect, well rounded products from wellness, makeup, skincare, cooking, fitness, kitchen, tech and so much more! What are you waiting for?! You'll really enjoy it, promise. *******@makemeprettie
Hi Tina! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I spoke with Amy about pushing my pay date back a week due to COVID-19 changes that I have been dealing with financially. She was quick to respond, super clear about postponing my pay date, and was super friendly about helping me with the new style box! I love FabFitFun so far and am SO glad I was introduced to this website!
Hey Brooke! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
Helpful, insightful, knowledgeable. He helped me figure out the issue and I was able to solve the issue right away.
Hey Dottie! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
Haven't received anything
Yeah but looking forward to it I've heard such wonderful things about this
Hi Cara! Welcome to the Fabfitfun family! We can't wait for you to try our Fabfitfun box and experience the awesomeness of the items inside it, Cara! Xo
My question was answered right away. I love the fast response
Hi Gay! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
I had an issue with my order and Zam handled it quickly and completely to my satisfaction. She made sure that I was a happy customer.
Hey Nita! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Through all the corona virus confusion, I forgot about my fab, fit and fun box but was able to remedy that right away with the awsome customer service they have, thanks guys, you made my day and month, nothing like a fab; fit, fun box to make it through this corona funk
Hi Lisa! We're also hearing from other members telling us how much the seasonal boxes are helping them get through this tough time. We are glad to hear we made you happy! Thanks for leaving a review! Xo
Explained all the reason very helpful and patient was clear and precise thanks
Hi Melinda! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
My package never arrived and after doing my own investigation and getting nowhere i reached out to fabfitfun and spot to their customer service. The experience was most pleasant if i do say so i was frustrated when i first reached out but the nice young man put my mind at ease and came up with a satisfactory idea and even replaced my missing package
To my surprise i was pleased with the outcome
Hi Elena! We always want to ensure that our members are receiving their package and we are sorry to hear that this was not the case. We are glad that member of our Customer Care Team has assisted you with this! We can't wait for you to receive your box, it's going to be amazing! Xo
They always send great quality products. If you ever have anything wrong or you want a different color you can let them know when they will send you the color you want. Customer service is very easy to work with polite, kind and they solve your problem.
I absolutely love receiving my box every season!
Thank you for such a sweet review, Terry! It is always our main goal to introduce our members to new and exciting products and provide the best customer service! Xo
That's great to hear, Hannah! Thanks for leaving a review! Xo
I love the offers they give us, the customer service is amazing, the products are phenomenal!
Hi Danielle! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I absolutely love FabFitFun; their products are such good quality and it makes my entire week when I receive one of my packages from them! It's like Christmas every time. Their prices are reasonable for what you get, and their customer service is very polite and kind. I recommend FabFitFun to everyone!
Hey Elizabeth! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Lucas responde and fix the problem I was having with the charges in my account with than less than 24 h.
We are so glad to hear that a member of our Customer Care Team was able to assist you with your concern, Sara! Thanks for the 5-star review! Xo
I really enjoy my boxes. Not only is it a gift that keeps on giving but I am able to use or regift any item. Just love... also bonus my boxes are the most beautiful storage boxes ever!
I only received 5 items in my Spring box & knew there had to be some items left out, because this wasn't the norm. I emailed my issue & was impressed with our quick Rose responded. She apologized, thanked me for my purchase &
Let me now exactly what she needed to rectify the requested the information she needed from me to resolve it. Within hours of me sending the info, she let me know exactly what was missing, the exact items I would be mailed & approximately when I should be receiving them. She didn't leave me with anything to question or ask, now that is what I would call High Quality Customer Service. I usually don't send reviews unless the service was absolutely terrible or if someone needs to be acknowledged for being the best at the job. Definitely a fan of the products & the CS, even with the world being so unbalanced. This leads me to believe that FabFitFun treats their Employees well. Would love to work at home for this company!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ashley! We're so happy to hear you had a great experience with us! We can't wait for you to receive your new boxes and hope you love all of your new items! Xo