On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
I had a package go missing and fabfitfun responded quickly and was able to resolve the issue in minutes keeping me a loyal customer! Thank you Fabfitfun!
I first off must say that I didn't not contact the cs at FFF to complain or anything during such a time we're all going through right now. But yes, an item I received was broken and I wasn't expecting to get another one (though it was sold out) but I do from time to time when there's an issue with any orders from any subscription or store that I've received lately like to connect with the other side working so we can all receive the items we need. It was a complete pleasure to speak with Britain, very personable, helpful, and actually resolved the issue and I'll actually be receiving another item to replace the broken one. The conversation was uplifting and fun. And I wanted to post my review on here not just because I'm happy with the personal cs I received but to thank ALL the FFF staff who is getting all the orders out so quickly and having these fun themed sales to keep people busy and feeling connected with the outside world it really is amazing and yes I know there's a lot of things that should be considered to be a necessity but actually they sell some items (I know I've bought them) that are necessity items but it's also a necessity to keep your normal life as normal as it can be right now. To have something that you enjoy doing/shopping, to have a community of members that you can speak to and an overall sense of having some type of fun and something to look forward to during so much of unknown that we're all facing now. I must applaud all of the FFF staff for making the stay at home order a little bit more fun and giving us something to continue to look forward to and doing it at a record speed! Above all please stay healthy and stay safe but thank you to all the FFF staff for what you're doing it is not going unappreciated!
Hi Ellie! Thank you SO much for this sweet review, we are truly blessed to have amazing members like you! You are the reason we keep going. We hope you are loving all of your FFF goodies and we can't wait for you to see what we have in store for next season. Thank you again for being a part of the FFF family! Xo
In one of my FFF boxes I had a product that was obliterated and sent an email to them on a Sunday, not expecting a response then but knowing I'd procrastinate if I didn't do it then. I had an email promptly on Monday and sent the requested information to them so they will replace. This is quality customer service!
Hi Shelley! We always want to make sure our members are receiving their orders on its pristine condition and we are sad to hear that we missed the mark for you! We are always happy to replace any damaged/defective items within 2 weeks of delivery date and we are happy to hear you have been fully assisted! Thanks for the review! Xo
Quick response. I just asked about being a Fabfit new member and I don't know yet without getting my box yet that I want to subscribe seasonally just yet.
I love the products and had signed up, then I realized what the whole world was going through and could use the money elsewhere, emailed them and had 4 or 5 responded saying no problem
Hey Maureen! Thanks for this review! We're so happy to hear our Customer Team was able to fix any concerns you had!
Products are always as described. Great value. Wonderful way to try new items.
It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
Arlene was amazing and helped me with everything perfectly without hesitation! Thanks Arlene :)
Yay! We are glad to hear you've been fully assisted, Jennifer! Thanks for the review! Xo
She was helpful but I still haven't received my box, i may cancel
Hi Linda! We are sorry to hear you haven't received your box yet. Please note it does take up to one month from successful billing to ship out. Please feel free to reach out to Customer Care if you have not receive shipping details by then. Xo
Really good the customer service representative was helpful, knowledge, patience, and most of all resolve my issues within a timely manner.
Hi Latonya! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I let my daughter pick out the stuff in my box so it would all be a surprise but she did mention a few hours later that maybe she nor I would like one or the things she picked and she wish she would have picked something else. I emailed and explained the situation and just said I understand if it can't be changed but thought it may be worth a try and it was they switch it out for her. That is really awesome! Also want to comment even though it was late I got a reply email back within two hours which is another awesome thing. Very good communication!
Received an eye shadow that was damaged into loose powder. Very swift and satisfactory contact with FFF. Happy to be a customer.
This company will not allow you to delete your credit card information yourself. They sent me items I did not buy or choose and charged me. I had to contact customer support more than once for resolution. This company is scammy.
Great. Friendly. Resolved my issue quickly and efficiently
Hey Christine! Thank you for leaving us a review! Xo
Helpful knowledgeable and caring. The representative was helpful in providing me information in a kind and efficient manner
I spoke to customer service, about not getting my box because I moved. They made me feel comfortable, didn't blame me, or try and charge me for another box, just said another box will be sent out within 3 weeks. I have never experienced anything so easy. Thank you so much FabFitFun!
Reported never received my box even though tracker stated was delivered. The woman who I reported this issue too was knowledgeable and efficient.
Hey Kathy! We are so happy to hear you have been fully assisted! We can't wait for you to receive your box! Xo
4/10/20 I went by my regular mail to the mailbox and when I arrived I entered my box but it was open and everything inside had been stolen, I felt so sad it was my first time buying and finding the box but empty, he decided to write to them and With what happened to me, my response was immediate the same day they helped me, I am very happy and grateful...
Hi Gloria! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your box! Xo
Perfecta, solamente la página web en móvil no sirve muy bien tarda mucho en cargarse y para traducir la página.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Colleen! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your box! Xo