On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
I thought the add one we're free gifts and it with kindness and understanding that the issue was resolved positively
Explain to me that it was an item that was being shipped from a second party I am very happy with customer service they were right on it explained everything to me I love this company
FB Promoting Spring box but no product for new memberships so i didn't complete a membership as all the items were already gone. Nothing special for new members.
Hi Laura! We always want to have a transparent membership experience to our members which is why we advertise that our items are only available until supplies last. Since we are in mid-season, a few of our already sold out. However, new members still have amazing items to choose from on the customization page. We are continuously working on improving and expanding our inventory to give our members the best experience and we hope to have you in the Fabfitfun family when the time is right for you! Thanks for the review! Xo
Quick resolution to my query but I wish FFF when they send an email concerning part of the order that was a drop shipment they included in that email the items in question. I order a lot so it is hard to keep track --then I would not have had to bother customer service.
Hey Rosalinda! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. We are so happy to hear that your concern has been fully taken care of! Thanks for leaving a review! Xo
After I signed up to get my first box through them, they had a "mind body and soul sale" on their website. Like I often do with various websites, I added various items to my cart to look at later and make a decision on. Similar to window shopping, you know. And as I often do, I changed my mind and didn't want anything. Three days later, and I received an email at 3:30 in the morning saying I had purchased all of the items in my cart and charged me $212. They noted that they automatically charge everyone for anything that has been left in their "cart" by the time the sale officially closes. And since I had joined their subscription for the boxes, they had my credit card information. I searched for a while before I could find an actual customer care phone number, and I reached someone who was very kind and helpful. But she said she wasn't allowed to issue me a refund. She can only submit a request for a refund, and I will find out if they will allow me my money back in 24 to 48 hours. When I looked on their frequently asked questions page, it states: "Once we have charged you for the order, it is immediately sent to our warehouse for processing and we are unable to make any changes."
Which is not true and illegal. I have never heard of a company doing this before. Ever. I'm going to be a lot more careful from now on with whom I shop and put items into a cart. Hopefully I get my money back... I can't afford it.
Was pleased with how fast I was answered. Directions were helpful and easy to get to...
I love having a Fabfitfun membership and all the products I get try, but their customer service especially exceeds any other company I have had to deal with. Their customer service staff are friendly and efficient and I feel customer's satisfaction is their main priority.
A few days ago, late at night, I got a notification from the Fab Fit Fun app that they were having a sale. In my late night quarantine fog, I thought it was a sale of items to include in my next subscription box. So I went and browsed around and selected something for my box and THEN I realized that this was just a regular sale of off-the-shelf items. Since this stuff wasn't going to be for my next box, I decided not to get anything and left the app. The item I selected was still in my cart, but whatever -- I use online retail all the time and leave stuff in my cart to reconsider another time or just because I'm too lazy to empty the cart before I leave. So last night -- again, very late -- I got a notification preview that the FFF sale was about to end. I didn't click through to it because I knew that I had decided not to shop the sale. I woke up this morning and got an order confirmation for the item that had been left in my cart! So now I have to line up in the customer service chat queue to ask for a refund. They act like they're doing you this huge favor of "No checkout needed," but really I think it's kind of gas-lighty ("Oh, really? You're mad that we were kind enough to charge you for something that you briefly thought about buying? Wow. You're pretty touchy."). The customer service rep was really nice and issued my refund on the spot, but I should not have had to ask for a refund if I never clicked a Purchase button.
Hi Katy! We are sorry to hear about this! We always want our members to be well-informed of how our Seasonal Sale works which is why we have posted photo reminders during the sale and also, as we noted on the site, FAQ, and email notifications, there is no checkout necessary for our most recent sale. Any items that were in your cart when the sale closed were automatically charged on its billing day. We apologize for any confusion about this! We have checked your account and it looks a member of our Customer Care Team was able to assist you with this! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I was trying to finish up my subscription choices, and I ran into an issue with my phone not loading the page correctly, for me to move onto the next step and Adam very quickly resolved the issue and got me back on my way! Very impressed with the quick response and how easy it was to fix my issue!
Hi Brittany! Welcome to the Fabfitfun family! We are so thrilled to hear that you've been fully assisted! Xo
I had several questions to ask. The representative was very friendly and answered my questions in a timely matter. Also was about to answer my questions.
That's awesome. Melissa! Thanks for leaving a review! Xo
Quick responses and products are amazing! My only regret is I didn't sign up for FabFitFun sooner!
It is like getting a gift everytime it comes and my kids love opening them with me so much fun
We are so happy to hear you're treating us a surprise gift, Jennifer! We can't wait to surprise you more with amazing products we are to offer for the next upcoming seasons! Xo
That's great to hear, Inez! Thanks for the review! Xo
I had an issue with one of my FFF shipments (a few items were missing). FFF customer service was quick to respond and resolve the issue. Thank you for the wonderful service!
Hey Lisa! We are sorry to hear you received some damaged items on your order! Fabfitfun is always happy to replace any damaged/defective items within 2 weeks of delivery date and we are glad to hear that you have been fully assisted with this! Thanks for the time leaving a review! Xo
I chatted with Luigi because I was not able to get the extra gift with purchase. Initially it seemed it ran out. But somehow he was able to double check the system and resolve my issue.
Hey Luigi! It's so great to hear that your concern has been fully resolved! Thanks for the review! Xo
When things go wrong with a delivery or you have any issues FFF has the best customer service reps, like Andy. Thank you!
Friendly and efficient staff answered my query very quickly and told me everything I wished to know. Nothing seems to be too much trouble. Fantastic customer sevice
Hey Sarah, thanks for taking the time to leave a review! Xo
I absolutely enjoy my experience with fab fit fun. I love recieving my box. I had an issue with recieving one of my boxes and the customer service was the best i have had in person and online ever. The boxes are catered to your personality and yiu will recieve items you didnt even think to get.
Hi Haley! It is always our main goal to introduce our members to new and exciting products! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Claudia! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We are so glad to hear that our Customer Care Team was able to answer any questions you may have! Xo