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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Wrongfully charged and Nash helped us get everything straightened out! Thanks again!
A been debating on whether or not to order fab fit fun Box for Spring but I kept seeing the advertisements and the really neat items that were included for Spring so I decided to throw caution to the wind in order my the Box. All the items that were shown and advertised were already sold out so thank goodness I wrote down the customer service number, I called spoke to someone and we were able to change my subscription from Spring to Summer.
Hi Tracy, welcome to the Fabfitfun family! We always want to have a transparent membership experience to our members which is why we advertise that our items are only available until supplies last. Since we are in mid-season, a few of our already sold out. However, new members still have amazing items to choose from on the customization page. We are continuously working on improving and expanding our inventory to give our members the best experience and we hope you get to have the best customizing experience this coming Summer season! Xo
Quick and my resolution to my issue was handled by Maggie with compassion, empathy, and professionalism.
Thank you for such an amazing review, Cindy! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! Xo
One of the best subscription with a great customer service always compromise with all of us there customers.
Recently back after an over 2 year hiatus. So glad to be treating myself again
I have paid for the subscription, purchased add-ons, as well as other items sold over the last few months. I realized I was not receiving my box about three weeks after I should have and wrote them an email since I couldn't find a number to call. That's when I get an email stating they had an issue getting an item that was supposed to be in my box and the add-on order was missing an item. I would've been fine with a substitution, credit for the missing item just to get my box on time. This would be my very first box from here and the first impression of this company is far from ideal. My frustration just continues to build as the days go by work no box or email with updates.
Hi Aj! We are so sorry to hear about this! We always aim to provide the best membership experience and we are sorry that we missed the mark for you! We have checked your account and we can confirm that your Spring box has been marked as delivered to your shipping address on file on 4/18. If you haven't received this, please send us an email so we can best assist you! We can also confirm that a replacement for your missing items is currently being processed and will ship within 3 weeks of order submission. Once it does, an email will be sent to you with your tracking details. We sincerely apologize for the inconvenience this has caused you and we will take this in to account to make sure this won't happen again in the future! You can also always email or reach out to our Customer Care Team at fff.me/care if any concerns arise! Xo
FabFitFun has the best customer service! I'm always very impressed by their ability to help and how easy they make it! I love their products! The best!
I had a disappointment and the way it was taken care of exceeded expectations and more!
Every quarter is like holiday time! My daughter and I have so much fun opening the box and checking out all the goodies. I've found several brands I love that I would have never known about. Their customer service is amazingly helpful and so pleasant to deal with.
I love the sales between boxes and discounts to represented companies in each box. It's such a great way to discover new products and treat yourself!
Loveeee the items. Wish prices were just a lil cheaper considering the epidemic and temporarily losing my job. But... still loveeee it
Hi Danielle! We are so thrilled to hear you are loving your Fabfitfun products! We do aim to get all of our members boxes at the lowest possible cost and we will surely pass this along with the appropriate teams! Thanks for taking the time to leave a review! Xo
Great and understanding customer service representatives, also gave several nice offers to try and help the situation.
I have been with Fabfitfun for over 2 years+. They are the one subscription I have stayed with. I've generally never had a problem with them. The one time I did they handled it right away with no issues. I have dealt with many other subscription boxes. Some of them were very unhelpful and left me with no options. I love this subscription box. They are one of the best.
Hi Stefanie! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I emailed to inquire about items missing from my delivery. Kim emailed me back very quickly. She was able to explain how some items will be delivered separate. I replied to her email & within an hour she replied. Unheard of reply speed for online customer service! She put my mind at ease!
One item did not wouldn't work. Customer service got back with me with a solution. Loved everything else in the box.
Hi Cynthia! We are so glad to hear that you're loving everything in your Fabfitfun box! We can't wait to share more seasons with you! Xo
I want to skip a time and they were like oh you can skip we're still charging you so go ahead and will just keep your money and then maybe later give you some product or something while the skipping a subscription was an option really meant we just literally giving them my money anyways very disappointed
Hola Iveth! ¡Gracias por esta increÃble reseña! ¡Estamos muy contentos de saber que tuvo una gran experiencia con nosotros y esperamos compartir muchas temporadas más juntos! Xo
Fabfitfun was able to send a new box to me when the original box was not delivered, completely free. All I had to do was ask. Excellent customer service
Hey Kara! We always want to ensure that our members are receiving their boxes perfectly and we are sorry that this was not the case. Unfortunately, we no longer have any control once boxes are handed over to our couriers for shipping! We will take this to account to avoid this from happening again in the future! We can't wait for you to receive your box, it's going to be amazing! Xo
I called to cancel after receiving my starter box. ( my daughters thought I would like it). I am a no makeup, non jewelry, old fashioned mom. Very helpful and understanding.
Hi Eileen! We are sad to hear that you have canceled your subscription with us! Our boxes are constantly evolving with each new season and we hope we get the opportunity to surpass your expectations in the future and we hope to have you back in the future. Thanks for leaving a review! Xo
They were able to resolve my issue very quickly and with great kindness! I have confidence in all my purchases of FabFitFun boxes!
She helped me with my box that said it was delivered but I never got it could have been lost or STOLEN even she fixed it all super fast fabfitfun is my favorite surprise and I am just excited I will still receive one still thank you girl keep being you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary! We are so happy to hear a member of our Customer Care Team was able to assist you with your billing concern. Thanks for taking the time to leave a review! Xo