FabFitFunReviews 4,325

Customer service has helped me resolve my issues twice already. Both times they were very kind and quickly and easily resolved my issues. Fabfitfun is a good value with nice full size items and the ability to edit some choices. That and the excellent customer service will definitely keep me around

Very considerate, helpful and resolved my issue! Wil continue to use this company.

I have shared fabfitfun boxes with friends and family for 2-3yrs. Everyone who received a box has been thrilled! They couldn't wait for the next one to come. Thank you fabfitfun for all of the wonderful items in the boxes that are great.

I absolutely love my experience with FabFitFun the seasonal boxes are amazing and give me a chance to try products I would have never seen or tried before I started with FFF. Everything I've received have been great!

I had a customer service issue that was explained and resolved in minutes

I got stuck at one point it was trying to force me to pay more money than I can afford right now

I emailed asking if common allergens can be accommodated in subscription boxes ie can my account be flagged so an employee can double check I'm not being sent a beauty item with an allergen in it. The answer is no. How disappointing! There's no point in me subscribing if there's a decent chance I'll get products I can't even safely use. The rep who I spoke with was very clear in the answer, hence the 2 stars.

The most dedication I was very much really pleased about was her quick contact back! Kim had all her facts straight when it came to my personal issue at hand. Therefore, there was not one single piece of my puzzle I needed further information on! I applaud Kim!

Love it! Everything comes together perfectly in each box. Thank you!

I had an issue with something that I needed replaced and Shin helped me very well!

So helpful and friendly! Krista did a great job and took care of all my concerns!

Was charge twice on two different credit cards she fix it

Changed my membership when updating my payment info but did it in the wrong order so my previous card was charged over my new one. Jessica not only called me back and apologized for not answering the phone but she made it so easy to refund and recharge on the correct card. Other companies should strive for this kind of customer service. I will continue to use FabFitFun as my gift to myself for life.

My chat was with Johnson E. He was great at addressing my issues and concerns. He was able to work out a plan for me during this time of uncertainty. He seemed compassionate and knowledgeable and my hubby appreciated the savings in order to continue my subscription.

I absolutely love giving your box as a gift however I have had an issue every time I try to buy one online. Those who help me on the phone and by chat are extremely kind and try to be helpful however the issue has not been solved. I have to buy the gift using another email and wish I could actually speak with someone who works at the company with authority. That is the only frustration I have had.

I didn't a membership on 4/20/2020 hour later I realized I couldn't do a membership at this time cause of personal reasons I asked for refund and to cancel my membership and got this wonderful girl Savannah on chat she was so wonderful got me my refund and cancelled my membership all same day very fast thanks FabFitFun I will return All stay safe

Very excited for my first box to come and my next boxes to come in the future first time ordering been dying to do this

I am a new subscriber to this seasonal box subrscription and I am pleasantly surprised with their customer support. They will also have Seasonal sales on past items, I ordered some things and only recieved half of my items. So I contacted the support and they helped me track them down quite quickly.