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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Signed up first time and all customize products were mostly sold out already. Especially the one thing that I signed up to try. Will have to see next time if it's worth doing. Customer service was very nice.
This was my first time trying FFF. They kept advertising the Red Light in the featured box. By the time I entered my payment info and confirmed payment - THEN they let you see that almost everything good, including the Red Light was SOLD OUT! That was super lame. But they were able to help me out in my cancellation. Maybe bc it was my first order and I didn't know the process of ordering. Now I know and am very hesitant to order another box.
It was fun to have a box of items in its way with things customized for you! One of the products needed to be replaced and the customer service was great.
Quickly handled the issue with my account that I was unable to do on the website myself. Great Customer Service.
Hi Melinda! We appreciate you leaving this review! We are so happy to hear our Customer Care Team ensured you were fully taken care of! Xo
The person I dealt with was polite and helpful. I take issue in the fact the customer cate is based out of country.
I have been having trouble with dishonest people who received my order at my old address and failed to inform me of the shipment arrival. I called Fabfitfun to get it rectified and they shipped me a replacement box with very little effort. However because of the covid-19 issue my box sat at the FedEx delivery place with out my knowledge and was eventually shipped back to fabfitfun when I called Kara and told her about the issue she was promptly on the computer and getting me a new replacement box again and made sure that everything was taken care of. I really appreciate her effort and helpfulness and also very friendly nature as I could have been very agitated by the second box not being delivered like it should be.
Hi Shari! Thanks for leaving this awesome review! We're so happy we were able to ensure you successfully received your order! We hope you enjoy some self-care with all your new items in these trying times! Xo
Every single time I have ever had an issue with anything regarding Fabfit I have always thanks to the incredible service team gotten prompt answer and solutions
Hi Debra! Thanks for this fabulous review! We're so happy you've had great experiences with our Customer Care Team! We're always happy to help! Xo
I accidentally gave a gift card to the wrong email. They were able to change it before damage was done.
I am so unbelievably happy.
Hi Maria! We're so happy our Customer Care Team was able to resolve this for you in a timely manner! Thanks for taking the time to leave this review! Xo
Very fast response, very kind! Love FFF! I recommend to all of my clients and friends/family!
Rue was a great agent! I typically don't do live chats, but Rue made the experience pleasant and seamless! Thank you so much Rue! Thanks a million. Stay Home Stay Safe. Blessings to you all!
Hi there! Thanks for leaving this great review! We love to hear about our Customer Care Team providing great service! Our member's experience is always our top priority! Xo
I am very happy to have done more help for me than I needed to
Hi there! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Quick, clear information, great customer service... take your survey before placing order. I recommend going to the site to start your order.
Hi Teresa! Thanks for this review! We're so happy to hear you're enjoying your subscription with us! Xo
I made a mistake by going annual by taping the box that said upgrade for 10 more dollars. I did not realize it was you pay up front for a whole year. I emailed them at 10pm and by morning my mistake was fixed.
Customer service is incredible. The quality of product are great. I love every thing about this company.
Hi Tracy! We love having you as a part of the FFF Community! Thanks for taking the time to leave this review! Xo
The staff at fabfit fun are amazing, friendly, patient and efficient. While I have had to skip seasons in the past, it's the csr interactions that always make it a joy to come back to this company.
Hi Anna! Thanks for this awesome review! We always strive to provide amazing service is all aspects of the subscription! We look forward to many seasons together! Xo
I wasn't happy with my opinions and about to cancel altogether except levy let me skip spring and pick back up during summer with my subscription
Hi Krystal! We're happy to hear our Customer Care Team was able to help you skip your Summer box! We look forward to seeing you this Fall! Thanks for this review! Xo
The best customer service I have experienced to date from a subscription box to date!
Hi JJ! Thanks for this great review! We're so happy to hear our Customer Care Team was able to fully assist you! Xo
Anytime I've needed to reach out, they are always so happy to help with anything!
I joined in on all the fun in Summer 2018. Became an annual member, because... why not? I love seeing new beauty and techy materials they have to introduce. Their team are fun and informative. Enjoy the health classes and products they have to offer. When I have an issue with an item, they made me feel heard. Very friendly group of people.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jolene! Thanks for this review! We're happy to hear our Live Chat feature has been helpful for any concerns you've had! Xo