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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I couldn't up dated the credit card on line and they send me the Link and I up dated like less then a minute, very great full for the amazing customer services A ++++
Sent a picture of damaged product, was given a replacement. What more can you ask for?
I recently subscribed to the fabfitfun box. I got laid off in March. I had to cancel my subscription. Not something I wanted to do. Due to coronavirus our extra spending funds are depleting. Kirsten professionally handled my order and cancelled for me until I can pick subscription renewed. She refunded & was very helpful & personable about it.
Hi Daisy! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait to welcome you back to the Fabfitfun family when the time is right for you. Thanks for the awesome review! Xo
It's so lovely to speak with an actual person! Especially while we're stuck indoors! Trish made this experience a good one with her kindness, quickness, and knowledge. Robots are frustrating to speak with! I'm so glad I didn't have to press so many buttons to get to speak with you! Thanks again Trish!
Hi Ashley! We are so happy to hear you have a great experience with our Customer Care Team! Our team is 24 hours available from Mondays to Sundays to serve you! Thanks for leaving a review! Xo
I have a learning disability. Once I explained this. I received help, everything was explained to me step by step. I was able to comprehend everything better and I greatly appreciate the time taken to help me understand!
Hi Tara! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
Their special deals for the members are spectacular. They have the best name brands with the best prices. The few times that I have had to contact customer service they have been knowleable and professional.
Hey Denise! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your next box! Xo
It's has been amazing overall! I love this subscription. The product ls are super useful and fun. Have had to reach out to customer service only once and my issues was resolved in 2 days and the customer service rep was amazing!
She was very helpful in explaining the matter. She made me feel special and was incredibly friendly.
Hi Emily! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
Perfect! Kind! Patient! I was confused at first about how go direct the web site. Trying to pick a few things that I liked. And she helped guid me through and confirmed my selections were completed!
Hi Nicole! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I am sooo happy what i get in my box even to when u need to talk with them. They will get back with. And the box that come are soo prttey. I love fab fit fun. I tell alot of people to try fab fit fun. They will be happy what they will get.
Hi Sherri! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Hey Lisa! We are so happy to hear you are enjoying your new products! Thanks for leaving a review! Xo
Ordered my first FFF box. There was an issue with my billing and used the chat to get it resolved. The chat was fast and they handled the issue. I can't comment on the box itself because I just placed my order today.
Hi Lauren, thanks for taking the time to leave a review! Welcome to the Fabfitfun family and we can't wait for you to enjoy your first box! Xo
Customer Service was quick efficient and I felt valued as a customer... addressed the request in 24 hours
Thank you Ellie
I'm a first time customer, so far my experience was fine. Just that the option for my first box to chose was limited since most of the products sold out. I'm excited to see my surprise fabfit box will bring.
Joe was awesome! Effectively Resolved issue. Very happy with FabFit products/boxes. I am a new customer and will definitely remain one.
Hi Sandy! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your next box! Xo
I RECEIVED A PRODUCT THAT WAS DEFECTIVE, SO I CONTACTED FFF. KELLY, IN THEIR CUSTOMER SERVICE RESPONDED IMMEDIATELY WITH INTENT TO SOLVE THE PROBLEM AND MAKE ME HAPPY. SHE DID EXACTLY THAT, AND IN A TIMELY MANNER. SHE WENT OUT OF HER WAY TO MAKE ME HAPPY!
Hi Karen! We always want all the items to arrive in the best condition and we’re sorry that this was not the case. We are glad that our Customer Care Team was able to assist you with this. Thanks for the 5-star review! Xo
If you use the chat, it's fast and efficient, I changed my spring box to the summer box last minute because I didn't have much of a selection being so close to the switch over and they did so in less than 5 minutes, thank you fabfitfun..
Hi Vanessa! We are so glad to hear that a member of our Customer Care Team was able to assist you with your concern. We are so excited for you to receive your Summer box! Thanks for leaving a review! Xo
Made a wrong purchase and was refunded within 2 business days no question ask.
Been a customer for many years and love all of my products and clothes I buy, I high recommend fabfitfun too friends and family
Hi Barbara! We appreciate your loyalty to us! We love to have you as part of the FFF family! Thanks for this great review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Nora! Thanks for being part of the Fabfitfun family! Xo