On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
All the products are amazing and the customer service is the best I've ever experienced
Helpful. Very polite. Resolved my issue in a timely manner.
Hi Elizabeth, we're happy to hear you have been fully taken care of! Thanks for the 5-star review! Xo
The items in the box are high quality. There hasn't been any thing I couldn't use. I can't wait to get it every season!
We are so thrilled you're loving your Fabiftfun boxes, Sheryl! Thanks for sharing a review! Xo
This is honestly THE best subscription box there is! Best value for money, best product variety, best number of choices, best number of addons, best edit sales, best brands, best customer support! I am qualified to tell you because I subscribe to six beauty boxes and this one is my favorite!
This is just so sweet, Sabrina! Thank you so for being with the Fabfitfun family and we hope to share more seasons together! Xo
They were willing to work with me over a refund issue. I appreciated there flexibility and timeliness.
Hi Halea, we're so glad that your billing concern has been fully taken care of! Thanks for taking the time to leave a review! Xo
It took less than 24 hours For response and was taken very seriously
Hi Rozanna! Thank you for leaving us a review! We are so happy to hear you were fully taken care of! Xo
I was reviewing their reactivation offer on Facebook and touch the "reactivate" area thinking it would take me to FFF to review offer but... no... it immediately billed my cc and reactivated my account. I was a little dissatisfied with FFF. And their bonus offer status was a little vague... so I sent an inquiry. I was pleasantly surprised with the detailed answer and promptness. So I am glad I accidentally reactivated. I think FFF will add a bit of cheer in the sad times due covid 19
Hi Donna! We are so happy to have you back and glad you were fully taken care of by a member of our team! We can't wait for you to customize your Summer box! Xo
Had got charge 3 times on accident due to my error and he was able to refund my money immediately
Hi Michelle! We are glad to hear that your billing concern was fully resolved! Thanks for the review! Xo
Excellent customer service, very happy with how everything was handled especially due to the worlds circumstances
Thanks for such wonderful feedback, Braelyn! Xo
Thank you for all your help. :). Great customer service, friendly and helpful
Hi Deb! We're glad to hear you had a great experience with our Customer Care Team! Thanks for leaving a review! Xo
Great I love the products I did spend quite a bit of money on the edit sale my credit card just got charged $119 I'm is that for the summer box and as of May 1 the edits start or we can add to our summer box
I planned to cancel because one of my products was defective. Nash(my CSR) was very understanding and gave me great infomation
Hi Lora! We're sorry to hear you received a defective item in your box. We always want to make sure our receiving their items on its pristine condition and we're sad to hear that this was not the case! We are glad you're fully taken care of and we hope to share more seasons with you! Xo
Yay! Thanks for leaving a 5-star review! Xo
Very pleased with the wonderful customer service reps at Fabfitfun! Not only are they helpful, they are friendly and understanding. Johnson is amazing!
Thanks for leaving an awesome review, Sabrina! It is always our intention to provide the best customer service experience and we're happy to hear you're one satisfied member! Xo
When I subscribed to the annual FFF box, there was no where to put my promo code, before my credit card was charged. I called FFF the next day and spoke with Mike. He handled everything perfectly and timely. Mike was very personable and friendly. He got everything taken care of, to my satisfaction in about 5 minutes! Great job, Mike!
Hi Tanya, we're so happy to hear that your concern has been fully taken care of and we're so excited for you to enjoy all of your Select perks! Thanks for taking the time to leave a review! Xo
I made a mistake on the FabFitFun site with my payment. I was afraid it couldn't be resolved but the customer service representative was quick to understand and fix my issue. I love the FFF boxes and now I love their customer service!
Hi Beverly! Thanks for leaving an awesome review! We are so happy to hear you're having a great experience with your Fabfitfun subscription and that our Customer Care Team was able to assist you! Xo
I've been getting the box for about three years now. I recently made the decision to cancel. I feel like I only use half of the items, as I routinely give my teen daughter one or two products that she barely finds use for. I can't allege there's been anything wrong with the products... but I don't wear cheap jewelry, I have enough towels and wine glasses, and there's only so much serum a girl can have. After the last box sat unopened for weeks before I even bothered to dig in, I realized that it wasn't for me anymore.
I was unclear and had questions about signing of for my fab fit box. The instant chat was available and they answered every question
I love all the products I've gotten in my boxes and the customer service team is just amazing!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It is always our intention to provide the best customer service experience in a timely manner and we're glad that you were fully taken care of! Thanks for the review! Xo