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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Kept lines of communication open all through the process. Remained clear and concise.
My experience was great. Great customer service. I love the items i get in my boxes.
Hi Ashley! We're so happy to hear you had a great experience with us! We can't wait for you to receive your new boxes and hope you love all of your new items! Xo
AJ was so efficient and helpful. He went above and beyond.
I bought the seasonal sub for discounts and the edit sales and add on's is what make me want to stay. I love the products and the amazing deals you can get on this site. Yes they moved offices and there was some trouble with the headache of shipping 2 seasons ago. But that cleared up. It's that time again and I'm totally buying what I need. They usually have high end brands and then some unknown brands that are new. Sometimes it's a hit and miss. I've never had a box tho that I didn't repurchase at least one or two things in there at full price just because they worked so darn good. Sometimes I get stuff I go why this, but I end up using it bottom of the jar or until it finally break years down the road. Sometimes I'll get sheet mask I don't ever use but it's always one of the real expensive kind that I'd never buy for myself. So I try it and love it. They do stick to the profile. I've never gotten anything unrelated to what I'd at least like. The one thing to remember is if you add stuff to your cart, there's no checkout and they'll bill you and ship them. It's how they work. The add on's and the edit sales they're addicting. I save hundreds.
I was very pleased with my call today concerning upgrading to annual membership.
Hi Julia! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of and we're so excited to share a year of beautiful boxes with you! Xo
Jojo was very willing to delve into my accounts to answer questions and solve my issue.
FabFitFun is worth the money! I have been a member for 2 years and every box I have gotten I have absolutely loved! They have the best products and it is the only place I will get my skincare items. Thanks to FabFitFun, my skincare routine now consists of some of the best brands out there and it doesn't break the bank. They have such great deals and AMAZING customer service reps! The boxes are worth every penny and I believe everyone should become a member!
Hi Madi! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Thanks for working with me and skipping a box (I'll miss it). Due to COVID19 I'm not working right now and every little helps. I'm looking forward to my Fall box.
Hi Jami! We're glad to hear you have been fully assisted! We can't wait to welcome you back when the time is right for you! Xo
Customer Service is how customer service should be! Delightful not dreadful!
Hi Tina! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Timmy & Amir we both very helpful and got my issue resolved immediately!
Hi Toni! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
Hi Sarah! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
Had a problem with the earbuds, and I will be receiving a new pair, responds was immediate and Problem was Solved! Very Happy
Hi Theresa! We always want our members to receive their orders on its pristine condition and we're sorry that this was not the case. We are glad that a member of our Customer Care Team was able to assist you with your concern. Thanks for the review! Xo
Had a missing box from spring. I am sure it was because of the virus. He responded the next day and resent my spring box. This is what I consider amazing customer service!
I spoke with a representative of FFF named Bez. She was informative, kind, and understood my question.
Hi Martha! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
I was trying to find the best way to reactive my account. Miele in Customer Service was very helpful and understanding.
We're so happy to welcome you back, Eleanor! We can't wait for you to receive your Summer box! Xo
It's the best gift I give to myself. I get so excited when shipments come in the mail. It's like Christmas Day. The products are wonderful and such a great deal. I get hundreds of dollars worth of amazing products at a fraction of the cost. I have been able to try new stuff I would have never tried in the past. My skin has been better than it's ever been. I am so thankful to have found that Fab Fit Fun!
I absolutely love all the products I am able to try and enjoy!
Hey Susan! It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
I asked to cancel my annual subscription and have my credit card credited $140.40. Customer service responded the next day and my account was credited the full amount.
I have had to contact customer service a couple of times. I always get fast courteous service. The staff know their jobs well and always seem happy on the phone. Its always a great experience.
Hi Mary! We always want our members to have the best customer service experience and we are happy you're one satisfied member! Thanks for leaving a review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mary! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo