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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Christopher was amazing and so helpful in resolving my issue with a product I received that was broken. What a kind, personable and professional individual. FabFitFun is lucky to have him on their team!
Hi Jenna! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
Reached out with a question about my reactivation and my question was answered promptly.
Hi Hannah! We are so happy to hear you were fully taken care of! Xo
Excellent customer service. Very patient very knowledgeable. Very willing to to help me and understand my problem very patient and understanding thank you for your help
Hi Doroothy! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you!
Excellent job, she got it corrected and now I am set with my account
Hi Cheryl! We're so happy to hear we were able to help you! Thank you for taking the time to write a review! Xo
Highly recommend was very professional solved my problem right away
Hi Maria! We are so happy we were able to help you! Xo
Called and got everything taken care of had to change my credit card information due to change
Hi Carrie! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
They were swift and efficient. Got the problem sorted and no rudeness. Pleasant experience
Hi Glenda! We are so happy we were able to help you! Xo
I just became a member this spring. I haven't received my box yet. My credit card was billed on March 31 and my box is still awaiting shipment. I have contacted support several times about it, but all they could tell me was that it would be shipped out it 2 weeks. Which I waited for 2 weeks and still no box. So I contacted them again about it and they said that they would look into. I still haven't heard back yet. I'm going to try to find a number to call so I can cancel my membership and ask for my money back.
It is their policy to give no refunds after you place your order. Circumstances arose where I had to to. It took a few emails and compromise on both sides but a satisfactory resolution was agreed upon by both sides. I would recommend this company to people, and when circumstances change I may start over with FabFitFun.
Fabfitfun has given me amazing customer service and the hold time wasn't long at all. It was quick, easy and I didn't have to fight for what I needed done. I will be recommending this amazing company to everyone I know because of the wonderful products and great customer service that I received!
Was looking for tracking on an order. Not only did I get tracking but nice messages from the rep!
Adam was very nice and very supportive and helpful! I feel like it won't be hard or something I'd regret having to do again if I were having to call there again like I have at other companies!
I ordered a spring box WAY late into the season. It sat for 10 days and I reached out to customer service. I got an email within seconds telling me it would be shipped within a few weeks. Basically thought I would get it around the same time as my summer box.
I received and email shortly after telling me the box shipped! Woohoo!
Hi Crystal! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
Called with a few questions about the program. The representative was very clear and pleasant to speak with. Reassuring and made sure I was completely satisfied!
I did not get to get any of my boxes unfortunately I need to cancel my membership
Hi Crystal! We're sad to see you go but we respect your decision. We are happy to see a member of our team was able to take care of this for you!
I called in to cancel my membership and Rey was very helpful and courteous.
Hi Frances! We're glad to hear you have been fully assisted! We can't wait to welcome you back when the time is right for you! Xo
I've been a member of fabfitfun for years. I love being able to customize items in each box. And I love the items they've chosen for me. Their customer service is also very good and any issue is immediately resolved. Thank you FABFITFUN! Got my box today! I LOVE IT
Welcome back to the Fabfitfun family, Michelle! Xo
Personable. The Representative answered all my questions and she gave me a refund with no questions asked she was wonderful it was a great experience is a pleasure talking to her at 5:30 in the morning my time so yes it was a nice experience
Thank you for such an amazing review, Lori! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! Xo
Was helpful with all I needed. Made sure everything was in order.
Hi Anne! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amber! We are so happy we were able to assist you! Xo