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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I feel they went above and beyond answer my question. I'm very pleased and recommend them to anyone who is interested in this subscription service.
After I had just missed the deadline for customizing my summer box I reached out to see if anything could be done. The representative, Nico, was enthusiastic, sincere and professional. The epitome of helpful, kind and efficient. My issue was resolved and I was able to customize my box personally through Nico. I genuinely love the FABFITFUN subscription box service. I'll continue to patronize this business and customer service experiences like this only enhances my loyalty to an excellent product like this subscription box service.
Thank you for such an amazing review, Jacqui! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! Xo
I had an issue and used the online chat. They were very efficient, quick and helpful. The problem was solved immediately!
Hey Tammie! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
I made the mistake and when I called I received the answers with a sweet understanding staff member no other time or company has had a staff member that helped like yours did THANK YOU
Hi there! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your next box! Xo
If you order your box or check on items too late everything is sold out and you get random stuff left over from prior boxes! I wasn't happy about that but they did try and make it right with selecting something different from a pick list. This was after 3 different chats with support and verification of these chats multiple times!
Hi Mj! Thank you for taking the time to review! We are glad you were fully assisted!
We're glad to hear you feel that way, Diane! Thanks for leaving a review! Xo
I am very disappointed in my first box and will not continue my subscription. 3 of the items I received are not in the varieties for the spring box at all. Seems like they just threw in old things they couldn't get rid of in my box. One of the items ( whish exfoliating foot mask) came in a damaged box. You won't get what's actually advertised unless you are some social media guru.
Very easy, to the point problem taken care of. Problem solved. Thank you
Live the Box
Hi Nancy! Thanks for leaving a review! It is always our intention for members to have the most satisfactory customer service and we're glad we were able to surpass your expectations! Xo
I have placed several orders from fabfitfun and there's always some problem with items out of stock and trying to get refunded properly is impossible. Credits promised are never applied to orders. I can't tell you how many times I've been told I will receive a follow up email to resolve an issue and it never happens. It seems they have a tactic to put you off until you just give up and don't care anymore.
Hi Karen! Thanks for leaving us a review! We are glad to see a member of our team was able to get this taken care of for you. We look forward to you using your credit towards a future purchase and surpassing your expectations!
Called with questions about an order. She had quick helpful answers and was very friendly and professional. Asked if I had any other questions or issues. I did and she helped resolved that quickly as well. AWESOME job, Lovely (her name).
Hi Chris! We're so glad you were fully taken care of!. Thanks for leaving a review! Xo
I ordered a few items. Asked for one to be removed before billing charged me and they still ended up charging the unwanted item.
Hi Lina! We always want to make sure our members have a great experience and we are happy to see a member of our team was able to take care of this for you! If you need anything else please reach back out to our Customer Care team!
The contents of the box were not what i expected, they are not anything i will use and i thought i was going to get alot more than i did for the price i paid.
Hi Julie! We appreciate your feedback and are continuously working on improving and expanding our inventory to give our members the best experience. We can't wait for you to see all the great items we have in store for our Summer box and hope we have the opportunity to surpass your expectations! If you have any questions please reach out to our Customer Care team at fff.me/care!
For the first time this year I decided to enroll in annual membership instead of seasonal. Especially since I missed out on the winter box. The spring box was great but I didn't care for the summer choices so I asked if I could skip a box.
The customer service was outstanding. They answered my questions and handled everything. I truly felt like a valued customer which is hard to find in some businesses. Highly recommend FabFitFun. So many fabulous choices and if not they will gladly help you
Hi Pam! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I signed up for an annual membership and realized I didn't prompt to get a special offer. The offer was a bonus mystery box worth $200. So I called and was only on hold for a minute or two. Then a very kind representative answered. He listened to my issue, pulled my account up and patiently proceeded to do what he could. He then got approval from his superior and told me I would be able to have a bonus box. Very happy with this service.
Thank you for taking the time to share your experience with us, Monica! We are so happy to hear you were fully taken care of and can't wait for you to receive your Summer box and mystery bundle! Xo
I had the pleasure of chatting via live chat with a customer service rep at FFF. She was so nice and so helpful! It was a great experience and she was able to solve my issue as well.
Hi Jessica! We are so happy to hear you had a great experience with us! Thank you for taking the time to leave us a review! Xo
Was very knowledgeable a delight to chat with. Went above and beyond what was expected.
He had me on hold while looking into my account and came back to the chat and let me know he was still looking things up. Never just left me hanging.
Wonderful team member.
Hi Darla! We always want our members to receive the highest level of care and we're so happy to hear you were fully taken care of by a member of our team! Thank you so much for sharing your review! Xo
Friendly customer service! Really helpful and efficient went above and beyond.
Thank you for taking the time to leave us a review, Alysia! We're so happy to hear you had a great experience with a member of our team! Xo
I emailed with an issue, and it was resolved quickly to my complete satisfaction.
Hi Kristin! We are so glad to hear a member of our team was able to help you! Thank you for taking the time to share your experience with us! Xo
I received great customer service. The customer service agent was efficient, knowledgeable and friendly.
Thank you for taking the time to write this amazing review, Lynn! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
The online chat is great! Get a quick answer every time. Thank you!
Hi Jessica! Thanks for leaving us a review! We're so happy to hear you were taken care of by our team! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo