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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I'm new to FFF and had a few questions about my order and the promo code I used with the annual membership. Doris answered all my questions and was very nice! Looking forward to my first box in June.
I am so pleased with the customer service at fff. I was disappointed in the fact that they kept running out of inventory & I was not going to subscribe for another year however every time I have to speak to customer service they always find a way to make it up to me! They go above and beyond. I will be signing up for another year. Stay healthy & safe & God bless you all for continuing to do what you do in these uncertain times..
Hi Jeanette! Thanks for this awesome review! We always strive to ensure our members receive the best support we can provide! We look forward to next year together! Stay safe! Xo
I needed a charge explained & Jeanne was a rockstar!
I understood what it was for & was fine with it. Her calm polite demeanor was very refreshing
Hi Mindy! Thanks for taking the time to leave this review! We're so glad to hear our team was able to address any questions you have as our members' experience is always our top priority! Xo
It met my needs... I was very happy with the customer service at FFF... I will make sure I continue to do business with them
Hi Tamee! Thanks for leaving this review! We're so happy you are enjoying your subscription! We look forward to many future seasons together! Xo
Helped me get into my account response time was not that long
Hi Tracy! Thanks for leaving this review! We're so glad to hear a member of our team was able to help you! Xo
I was reading a FabFitFun email that I started to respond to. I have been a seasonal member for a few months and I accidentally moved myself to Annual. I emailed FFF immediately as in light of what all the unsureness we are going through, telling them I was not able to pay for the whole year at once... Help!:-) Woke up Sunday morning to a lovely email from Eliza asking how can I help you. I find that just so kind and I appreciated it. And I love the boxes I receive, especially when they add something I can wear!
Hi Fayanne! Thanks for taking the time for this review! We're so happy to hear our team was able to provide you with streamlined, positive support! We can't wait for you to enjoy your next box! Xo
I'm confined to home due to health for the most part. Being a 20 year old woman I want to be able to experience the latest trends in skincare, make up, and accessories and fab fit fun made it available for me to do so. I have the 1 year subscription and also partake in add ons and between the prices and quality of have it no other way.
Hi Meisha! Thanks for this awesome review! We're so happy to hear you're enjoying your subscription with us, including our exclusive membership sales! Xo
9.% of the products are for face or hair. And, really, how much of that do we need?
The non-body related products can be purchased at stores such as Ross or Burlington Coat Factory for much the same prices.
I like the selection of bags, since I love oversized bags for shopping expeditions.
I also, like a kid, love getting packages in the mail.
There are no returns allowed, so if a product is not what you expected or hoped for, find someone to give it to.
The cancellation policy is horrid. If you purchase a year's subscription and decide after one box that you want to cancel, you can, but there is no refund for the three boxes you will not be getting.
Great service, incredible customer care. Love all the products, it's like a box of happiness every season. Even my toddler loves it even if it's just playing with the box and the confetti paper, my husband loves the smile on my face so everybody wins. It has helped me be more on top of my sef care routine and I love trying all the new and different products that i wouldn't normally buy because of the price. Just great overall.
Hi Elda! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
Arlene did a great job and answered all my questions right away.
We're glad that we were able to answer any questions you had, Crystal! Thanks for leaving a review! Xo
Signed up late for choosing box and Ian helped me even though I had to long in 4 different times ( due to my error)
We're sorry for any inconvenience this has caused you, Kaye! We're glad that a member of our Customer Care Team was able to assist you with this! We can't wait for you to receive your next box! Xo
I loved receiving my boxes they all had great things and all useful. This was like a gift to myself 4 times a year and I always look forward to it everytime. However during these hard times I can't afford it but I will come back.
Hi Kenia! We are so happy we can help you treat yourself! Thank you for being a part of the FFF family! Xo
It was good I just think you guys should give off for healthcare workers during the pandemic situation I called and asked that it's OK
Hi Lola! We are so thankful for everything all healthcare workers are doing during this time. We appreciate your review and will absolutely continue to look for future opportunities to give back. Xo
He answered all of my questions and providede the information I needed. Adam was efficient and helpful and helpful.
We're glad to hear you were fully assisted, Kimberly! Thanks for leaving a response! Xo
I can't say enough good things about FabFitFun. They provide an amazing product and service. They are easy to work with and I'm always more than satisfied. Job well done!
Hi Leigh! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
Gloria was so kind and helpful to help me get all my questions answered!
Hi Heather! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had!
My FabFitFun box was shipped to my former address and the new resident kept it... FabFitFun is replacing my box and shipping to my new address
Perfect sales person and customer service always great
Thanks for leaving a review, Jessica! Xo
I had the pleasure of speaking to Joe at Fab, Fit and Fun. He was extremely professional, courteous, very kind and helpful!
Hey Jean! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassandra! Thanks for this review! We're so excited to welcome you to the FFF family! We can't wait for you to enjoy your first box with us! Xo