FabFitFunReviews 4,325

I sent an email to a friend, my sister, that if she ordered a box I would recieve $40.00 of add-on credit. My sister not only ordered a box, she paid for an entire year. Solely because I told her how much I loved fff boxes and that it would give me the $40 in add-on credit. They not only charged her for the year, but for an additional box as well! She had to call and get everything straightened out. When they tried, very hard, to get her to just keep the additional box. The credit did not show up on my account. So, knowing from other situations, the web doesn't mean things show up immediately. I waited until my sister received her box. I figured after that it would show up. Again, it didn't.

So I called customer care. Which by the way is extremely difficult to find a number for! You need to click all over the place for it!

Reid from customer care was great. He was patient, polite, kind and knowledgeable. However, after putting me on hold simply to find out if he could help me, excellent representative of fff, he came back VERY apologetic that he could only give me $20 of the $40 add-on credit. I was am still not happy about this.

I receive an email immediately, so much for the web not being immediate eh? It was about Reid, not the situation so I couldn't give him a 1 star rating he really was wonderful, but I really wanted to! This just means I'll have to call fff immediately after I send an email to let them know to watch out for the acceptance of it to make sure I get the proper credit amount. I suggest you take this advice also!

As I stated in the title, horrid outcome!

I was very excited to try the fab fit fun trial box. Once I made the purchase I was sent an email that showed my receipt. It gave me no information on shipping or anything. I waited over 3 weeks to even get the email that shows tracking. By that point I had already been charged for the next box. (A full sized and full priced box) I was very upset because I didn't even get my trial box and they already charged my card again before I could even try the products. It took me over a week to even hear from customer service. Whoever runs their Instagram was active all day just ignoring my comments and my dms. Finally after sending multiple emails to their customer service I get an email back saying that after you start the free trail within a certain amount of days days you are charged for another box no matter what. Even if you didn't get to try products. I had to send multiple emails complaining for them to finally say they will refund me. After I was told "all purchases are final and there is no way we can refund you" That makes no sense. So either get faster shipping so people can try their products or don't call it a trial. Because to me with the lack of communication from this company when there is an issue it seems more like a scam to get people's money.

One of the items in my box came damaged. I messaged them about it and explained what had happened. After a couple of clarifying questions they set up for the damaged item to be replaced. Also another item was missing parts so they set up a replacement for that as well. This was my second box from them. The products are great quality and the customer service is quick, friendly and helpful! I look forward to my other boxes this year.