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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Grate and very grateful I did like the help that the service person gave me she did a grate job. Thank you
I had a problem with the package that I did not receive. And Text with Zeke. And he fixed everything in one day thank you for your help
We are so happy to hear that you have been fully assisted, Lisa! Xo
I was excited to get my tracking number for my next shipment so much fun getting a "surprise " and great products there was a problem with shipping, they reached out overcompensated for the problem. Great company now the suspense of waiting again but I know it will be worth it! I don't have money to spend on myself, this is a great way to get new products you wouldn't go out and spend full price on. Thank you fab fit fun!
Hi Mary! Thanks for writing a review! We are so happy that you have been fully assisted and that you get to discover new products with Fabfitfun! Xo
FFF brightens my day. Great quality products, awesome customer service and manageable account access.
This is just so sweet, Renee! Thank you so much for leaving a 5-star review! We look forward to many more seasons with you together! Xo
My experience was amazing. They where very helpful.
Thank you for this sweet review, Amarilys! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I had 3 questions and the customer service agent was knowledgeable, polite and sincerely kind. He had answers to all 3 of my questions.
Hi Sherry! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We are so happy to hear that you have been fully assisted! Xo
One product was missing in my spring box. I have contacted the custom care and they have resolved my problem immidately. Many Thanks to FFF Beauty Box custom care, especially to Zoe
Hi Ana! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I has some issues my email and Jim from customer service was amazing. He walked me through the process and helped me customize my box. I'm not very tech savvy so it made my day to learn from someone without being treated like a dumbass. Jim is awesome.
Hi Amber! We are so happy that you had a great experience with our Customer Care Team and that your concerns have been fully taken care of! We appreciate this review and look forward to many more seasons together! Xo
This company truly goes above and beyond to not only help their clients but give them more than they expected. Yes youread that right... more than you expect. I made an error in my membership and they honored my mistake when they did not have to and I was so impressed by this customer service I wanted to share my experience. I never do this kind of thing. I'm too lazy but I thought this was worth it.
Hi Anne! That is just so sweet! Thank you for taking the time to leave us a review! Xo
Fabfitfun heard my inquiry and informed me on how to deal with inquiry in a very timely manner.
Hi there! Thanks for this review! We're so happy to hear our Customer Team was able to answer any inquiries you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if there's anything else we can assist you with. We are always happy to help! Xo
Hi Janice! It's making us blush to hear that you're loving the items we curated for you this season! Thanks for leaving a review! Xo
Quick promptly resolved my issue quickly manner thank you thank you
Hi Sheryl, we're so happy to hear you have been fully assisted by our Customer Care Team! Thanks for the review! Xo
Amazing customer service I hope if anyone has an issue they get Huey. He was the most pleasant person to speak with and super helpful!
Hi Meaghan! This is such a sweet review! We're so happy that you been fully taken care of! Xo
Maria was exceptional in customer service. She was very quick with responses
Thank you for the 5-star review, April! Xo
Got a product that had a small box knife cut and I contacted CS... Adi processed my problem with one email and set up a replacement to be sent... no trying to get out of it, no balking, no nonsense!
I cancelled only after I saw what this gimmick was all about! I still got charged for the box which I no longer wanted. BUYER BEWARE!
I am very pleased with this company and the professionalism of the workers. Calling customer service was easy and not stressful at all unlike most. Although the company is not very clear on the terms of getting a small tester box (gifted to me by a friend. Witch was free with 5 dollars shipping) it was not clearly stated that after 21 days my card would be charged for a full size spring box. Had I of known I would be charged this I would have canceled my subscription sooner. I was under the impression I would only be getting the mini starter box and that it no further charges. They did refund me after calling customer crevice and canceled my subscription thankfully. For further reference make sure to read even the user small fine print.
Hi Kenna! Thanks for taking the time to leave a review! We are so sorry to hear about your confusion with our Starter box program. To help clarify, all members who started their subscription with a Starter box will be automatically billed for their first full-subscription box after 21 billing days, unless they cancel before their next billing schedule. We are glad that everything has been taken care of for you by our Customer Care Team! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love the excitement I feel when my FFF box appears on my doorstep! I truly love trying new products, it is so much fun to see what is out there!
Thanks for such an amazing review, Tina! We're so happy to hear you're enjoying your Fabfitfun subscription! We can't wait for you to see what we have in store for the next upcoming seasons! Xo
Hi Amanda! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
The fabfitfun customer service is the best somehow my add on lipstick was missing in my box and the little box that it was suppose to come In was empty I took pictures and fabfitfun is sending me a replacement
Hi Patricia! We're so happy to hear that you have been fully assisted by our Customer Care Team! Feel free to reach back out to us at fff.me/care if any concerns arise. We're always here to help! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna Marie! Thank you so much for the kind review! We are so happy to hear you have been fully assisted! Please let us know if there is anything else we can do! Xo