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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Answered my questions. On a email. So I did not talk anyone. But, the email Came back fast with my answers..
I have not received my first trial box and I was offered different options to make me happy. Thank you
Thanks for leaving us a 5-star review, Jennifer! We are so happy to hear that you have been fully assisted! Xo
I just joined FFF and instantly had website issues (more liek my computer issues) anyways I stressed because although the charge went through I never got to the screen to customize my box or to even put in my mailing address... I emailed Customer Service and got Sheena! She emailed me several times to let me know what she was doing to fix the problem, she sent me an updated list of all the customization options so I would know what I could pick from and didnt keep asking for sold out options and really made the whole process so much nicer. I was able to reset my password, log.in, add my address and spent hours just going througg the community, reading, e ploring and enjoying the excitement waiting for my first of what will be many boxes...
Hi Shannon, thanks for taking the time to leave a review! We are so sorry for any troubles with the website that has caused you upon signing-up, and we are so happy to hear that you have been fully assisted by our Customer Care Team! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Phenomenal, even though I don't like a couple things I've gotten like colored lip stick or eye shadow since I literally never wear that stuff! It's still fun and I can give it away! Which is great! Who doesn't like to share and give?! And receive! It's all
About the giving and receiving! Plus I live on the big island of Hawaii and let's face it. To find quality product here is a joke! I feel like I live under a rock on a big rock! Which I love but I love it more with my box every few months! It's like my birthday 4 times a year!
Hi Morgan! We are so happy to hear you are loving the products in our boxes! Thank you so much for being a member with us! Xo
I love everything about FabFitFun! Great deals and so easy to deal with!
Hi Carol Ann! We're so thrilled to hear you're loving your Fabfitfun subscription! We can't wait for you to see what we have in store for the next upcoming seasons, it's going to be amazing! Xo
Sent a brief email inquiring about a missing item and she resolved my issue in a professional manner very quickly. Customer service is awesome!
Hi Anne! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We look forward to many more seasons together! Xo
Excellent inexpensive name brand products. Love the advice from the community forum. Great customer service as well. Favorite lifestyle box.
Hi Lois! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Hi Jackl! We're so happy to hear you're loving your Fabfitfun subscription! Feel free to reach out to our Customer Care Team at fff.me/care if any concerns arise. We are always happy to help! Xo
Although this was my second request for this information it was handled very quick and efficient this time, maybe my first message did not get through.
I had a difficult one I noticed today my account was billed by fabfitfun but I thought I canceled all boxes due to my illness I'm no longer can afford them but the account that I thought was billed wasn't my caregiver used my name and open accounts using me and my money Long story from the 10 emails I gave him he found the account that was open and refund me and close the account I'm very thankful for cidrix L for helping me today
Hi Donna! Thank you so much for taking the time to leave a review! We are so happy that our Customer Care Team was able to assist you with this! We hope to have you back in the FFF family when the time is right! Xo
My box arrived in a cardboard box, so not thrilled with extra packaging. I know some like to keep the actual box because they are so pretty, so understand why it was shipped in another box. How about an option for less packaging?
I absolutely love fab fit fun, not just because of the excellent products, or the feel like it's Christmas every three months, but because of the customer care when anything goes wrong? Everyone is so helpful and efficient and takes great care of the client! It's fun in a package!
We are so happy to hear that you will be able to receive your most wanted item from the Spring box, Jan! Thanks for leaving a 5-star review! Xo
It's been a horrible year with losing my only son last year. I find myself not wanting to do things or go places. I've been seeing these &! Just felt like doing something for myself just to lift me up a few times a year. Can't wait to see what I get and how I will hopefully force myself to start doing a little more for myself to get out of this rut!
I was trying to order my first box and for some reason it had the wrong zip code. So I had to call customer service and Cara was my agent. She was so nice, professional, knowledgeable, and patient. She made sure my order was right and was so kind, she helped to make my day start off great.
Hi Linda! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your first box! Xo
Forget the website if you're trying to cancel your subscription, or to just avoid getting charged $52 after a member sends you a starter box. Website is NOT used friendly if you're trying to cancel! Also if you lose your password, the reset link doesn't do a thing. I never got a reset link though I tried three different times. Call *******267 to speak to customer service instead. It's taken me three starter boxes from my FabFit Member sister to figure this out. My service girl was very friendly and helpful and helped me cancel 0-hassle. She has to tell you about all the ways to reactivate, it's just their business model, just say no thank you if you aren't interested. Even if you are frustrated like I was, please don't take it out on the customer service people. Fortunately for me, the new box hadn't shipped and they sent me a refund!
Was very disappointed that my package was lost or stolen. Reached out to customer service and once the 5 day grace period ended they resolved my concern.
Hi Jennifer! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
Clint was very helpful and personable, the site was a little annoying because it kept disconnecting but he was a joy to speak with!
Hi Kayla, thanks for leaving a review! We're so happy to hear that you have been fully assisted! For future reference, we recommend using Google Chrome and Mozilla Firefox as our website works best with these browsers! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love my box every season. The add on shops are awesome. I absolutely love the stuff they have and are great deals. Also, the customer service is amazing. I never have an issue getting things resolved (unlike some other subscription services who do not even have customer service BC). Shipping is super fast and very organized. What I love about FFF the most is the customer service response time and the fact that they have live chat. Well besides the boxes I mean. Lol. Thank you FFF.
Hi Melissa! We are so happy to hear you are loving your boxes! Thank you so much for being a part of the FFF family! We look forward to you shopping future sales! Xo
I look forward to each and every box. Had an issue with a product that leaked and within an hour I had a rep solving the issue
Thank you for taking the time to review. We are happy to hear your issue has been resolved! Xo
Fab fit fun it's always an awesome experience and their team members are very helpful thank you fab fit fun
Thank you for the kind words Debbie! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear that you have been fully assisted! Thanks for the review! Xo