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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I initiated a chat on the FFF website because I hadn't gotten a Mystery Bundle when I signed up. Jim in Customer Support explained what happened and applied it because he understood I was new. Thank you for your patience and understanding.
This company is a class act! It truly is worth the money when you have such a great team helping to make great boxes and always there to help you if you need it. Thank you FFF!
Stop! You're making us blush! Thank you for the sweet review! Xo
Polite and addressed all issues and was not on hold very long either. So as far as I know everything is fixed
Hi Karen! Thank you for leaving a review, we are happy to hear you had a good experience! Xo
Customer service I had to call customer service twice my phone was acting up and both times the people were fantastic on the phone help me out quickly and efficiently thank you
Thank you for taking the time to review! Xo
Cara was very polite, helpful and really knew what she was talking about to help me.
We are so happy to hear that! Xo
I had a problem with one of the items I received. I had a response to my email very quickly and everything was settled to my total satisfaction.
Hi Marcia, thank you for taking the time to review! We are happy to hear you have been fully assisted! Xo
I really enjoy my FabFitFun boxes. It is a welcomed treat every three months. I am getting an opportunity to try beauty products that I may not have thought to purchase. So far I have gotten a few products that I have personally repurchased. I feel that my boxes are always a good value. Also, I had an item come damaged this last week. Lexie, with customer service, was friendly, helpful and efficient in taking care of my needs. I appreciate that a replacement item will be sent. It is refreshing to deal with a company with excellent customer service. I will continue giving my business and keep sharing my love of FabFitFun with friends.
Hi Beth! Thank you so much for taking the time to leave a review! We are happy to hear you are loving the products in your boxes! Xo
Was not happy with my selections, and my Revive wrinkle device did not work. They are sending a replacement
Hi Lisa! We are happy to hear you were fully assisted and we look forward to you trying your Revive Glo light! Xo
I've been a FFF customer for a while, & I'm obsessed. They always have such fun options & goodies in every box. And I get super psyched whenever I can customize & choose some add-ons :) I've only had one issue (damaged item), & Leanelle was amazing at helping resolve the issue.
It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Thanks for leaving such an amazing review! Xo
There was a product missing in my box. I emailed FFF right away and within 12 hours I had an email with my solution in it! Zeke was very polite and curtious also! I love FFF!
Thank you so much for the review! We are so happy to hear you were fully assisted! Xo
Items look used even, box is a lie. I cannot believe they can sell this stuff. I was so disappointed in receiving the first box,. They also are not very professional, there is hardly a way to get customer service and they refuse to give refunds. Sound to me like they are desperate for business. Most people have good customer service. I tried to get refunded after receiving this awful box and they said basically shut up and put up. I would not recommend them
I love this company! It's a package to always look forward to getting in the mail! This is such a great subscription service to do! I love all the items in my box! The boxes are so pretty too!
We love you! Thank you for the great review! Xo
Fabfitfun box is the best box on the market and I have tried almost everyone I can find. You can select the items you want and you can add on items to your box. It's great!
Hi Heather! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
They were able to address my concerns and correct the issue within a matter of days. Super friendly, caring, and efficient.
Hi Rachel! Yay! Thanks for this awesome review! Our member's experience is always our top priority and we're so happy we were able to fully assist you! Xo
I had made a mistake in ordering and they quickly fixed it. The box was so exciting to open! I cannot wait to get the next one. All products are high end and usable! The reVive Light Therapy Glo Wrinkle and Anti-Aging Light Device was a pleasant surprise. I'm anxious to try it!
I accidentally clicked on "upgrade my subscription" and it immediately charged my card $200. I called the help line and Gloria couldn't have been more helpful and a pleasure to talk to. She let me know about the perks of upgrading, which I plan on doing once I have the money for it. And she did let me know due to the accident she can refund me the money even though all sales are final. A stressful situation turned into a calm taken care of situation.
Hi Bailey! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of after your accidental upgrade! We can't wait for you to try out the Annual subscription when the time is right for you! Xo
I was so excited to get my first box. Then I opened it. A pack of straws, some conditioner, face mask, wrinkle treatment, some weird storage cube and tea towels?
Sooooo disappointing. Nothing like the pictures. Not even remotely close.
Don't do it. This picture is what your box actually really looks like when it arrives
Hi Sherry! We're so sorry to hear your first box with us missed the mark for you! FabFitFun ads show one possible box variation available through Customization. Exact box contents will vary based on the individual selections made during Customization! We hope this helps to clarify. Please contact our Customer Care team at fff.me/care providing the email associated with your account so we can ensure you've been fully assisted!
I had problem wthin logining in my accaunt and problem about money, it resolves and was pleasure contacting
Hi Lika! Thanks for taking the time to leave this review! We're so happy our Customer Care team was a pleasure to be assisted by! We're always here to help! Xo
Me gusta la atención personalizada qué me otorgaron
Hi Aneli! Thanks for this great review! We value our member's experience and always want to ensure their concerns are fully taken care of! We're so happy to hear you've been fully taken care of by our Customer Care team! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Miryam, thank you for the review! Welcome to the FFF family! Xo