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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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The lady was so helpful and went beyond answering my question and gave me further info.
My daughter enrolled me with fit fab fun seasonal boxes. The first two boxes were fantastic the next three boxes failed in comparison. Majority of items for hair and asked her to cancel future orders. She did not and the next box I received was fantastic. Perhaps I will try a two more seasonal boxes an reasses then.
Hi Gail! We're so sorry to hear about your disappointment with the items you've received in recent seasons! We always want our members to have the best experience and look forward to the opportunity to surpass your expectations in future seasons! Xo
Said he would refund money now I'm waiting for it to go back into my account
Hi Alison! Thanks for this review! We're so happy to hear our Customer Care team was able to assist you through your concern! Feel free to reach back out if you have any concerns or questions that arise. We're always happy to help! Xo
FitFab's customer service is exceptional. My starter kit hadn't arrived and they were right on top of answering my questions.
My card wouldn't go through because my payday is next week. I informed them of the issue and they explained how their billing works.
Hi Tina! Thanks for leaving this review! We're so happy to hear that our Customer Care team was able to provide clarification regarding billing for you! We always strive to be as transparent and informative with our members as possible. We hope you enjoy this season's items! Xo
This is the SECOND TIME in a row that I was unable to customize my box. As if it was frozen and the second time I couldn't go in the customize area it kept showing the customize box dates on the screen? I don't understand? I was truly upset because I missed on picking out what I wanted! And yes I restarted and signed in/out. Nothing is different as of now, other then new dates to customize my summer box?
Hi Erica! We're so sorry to hear this as we always want our members to have the opportunity to participate in Customization each season! All members have the opportunity to customize their upcoming box during the Customization Window. Please contact us at fff.me/care providing the email associated with your account so our Customer Care team can take a look further into this for you and ensure you're fully assisted!
Three years ago when I started getting the boxes there was so much in them. So many choices everything now it seems to have really decreased. Once my current subscription ends I will not be renewing it.
Hi Melissa! All of our Seasonal boxes include 7-10 full-sized items each season and are guaranteed to be valued at over $200 USD. We appreciate this feedback as we place the utmost importance on our member's input when looking for new ways to improve the member experience! If there's anything our Customer Care team can assist you with, please feel free to contact us at fff.me/care. We're always happy to help!
It's was great... she was so helpful... I'm so glad they have her to help people like me... somethings are so difficult in life
Hi Diana! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I had an issue with my order (computer cliche, no ones fault) and Jigs customer service reported FFF was so helpful in assisting me to take care of it. Great customer service!
Hi Stacie! We're thrilled to hear this! Thank you so much for leaving us this great review! Xo
I have been a customer of FabFitFun for 3 years. I recieved a decline of payment email yesterday because my card was cancelled by my bank for fraud charges. I forgot that I was on auto pay with FabFitFun and again - payment was declined. Tiffany, one of the customer service reps helped me update my information and did so very efficiently and kindly. She also informed me of the benefit of annual billing and upgrades/customization's that I never really thought of, but was not pushy. Told me the benefits and left it to me to decide. She was awesome! Everyone needs a Tiffany :)
Hi Jennifer! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
Tracking number showed my box delivered to NY instead of LA. Took care of it.
Hi Robin! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
Excellent help. I send to two granddaughters and wanted to make sure they were both receiving the packages.
Hi Terri! We're so happy to hear you had a great experience with us! We can't wait for your granddaughters to receive their boxes and hope they love all of their new items! Xo
I had placed an add on to my box and forgot to remove it before the sale ended. Mel was quick and removed it right away. No questions just did what I asked!
Hi Sherri! Thank you for leaving us a review! We're so happy to hear a member of our Customer Care team was able to take care of you! Xo
Needed help and they are quick to answer. This is my first time needing assistance and it was a breeze!
I got a chipped bowl with my most recent FabFitFun and the customer service response was swift and they are replacing it. I'm very pleased
I had a problem with a switched item in my box and the rep from FFF responded to me personally without a set auto response... and quickly too! Problem solved!
Hi Allison! Thank for leaving us a review! We're so happy to hear a member of our Customer Care team was able to fully assist you! Xo
Sent an email stating an item was missing and right away a response to my email and item is being shipped.
Hi Megan! Thanks for taking the time to leave this review! We're so happy our Customer Care team was able to ensure you were fully taken care of! Xo
Whenever I have had an issue with my product or shipment (rare) staff have responded quickly and professionally... they are always helpful and rectify my problem immediately. Excellent customer service and truly fabulous products.
Hi Dione! Thanks for this fabulous review! We are thrilled that you're enjoying your subscription with us! We look forward to enjoying future seasons together! Xo
Always worth it! Look forward to it every season! I use the products and many times reorder them. I have told my friends and family about it and my daughter gets it now.
Hi Pamela! We love to hear our members have discovered new product favorites through their subscription with us! We hope both you and your daughter are so excited about this season's items! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jen! Thanks for this review! We're so happy to hear our Customer Care team was able to clear up any concerns you had! Feel free to reach back to fff.me/care if any other concerns arise. We're always happy to help! Xo