On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
I love ordering from them. I'm a select member and I customize my box. When I had issues I was always contacted and my issues resolved.
Good Customer Service goes along way. Will be keeping my fab fit fun subscription for a long time. Thy are wonderful.
Hi Sara! Thanks for this great review! Our member's experience is always our top priority! We look forward to enjoying many more seasons together! Xo
Each time I have a question or a problem, all it takes is a phone call to FabFitFun to make things better.
Hi Eleanore! We're so happy to hear you've found our Customer Care team to be reliable in resolving any concerns that may arise for you! Thanks for leaving this review! Xo
Very knowledgeable, patient, fixed my issue
Knowledgeable, patient, fixed my issue
Knowledgeable, patient, fixed my issue
Hi Cindy! Thanks for leaving this review! We're so happy to hear you've been fully taken care of by our Customer Care team! We always want to ensure our members have the best experience! Xo
I tried the intro box, hoping to get some amazing items especially because of all the videos these people post on FB and because it's 50 bucks after the intro box. Let's just say the box was deceiving and there was like 3 things in the box 1 makeup bag ( which looks like it came from the dollar store) a tiny face cream and a cheap fake necklace I can't even wear since I'm allergic. I canceled immediately oh and I forgot to mention it took an entire month for it to get to me
Hi Daphne! We're so sorry to hear the Starter box missed the mark for you as we always want our members to enjoy their first box with us! All of our Starter boxes contain between 2-4 items and are valued at over $125 USD! We receive these retail values directly from the vendor. If there's anything we can do to further assist you, feel free to reach out to our Customer Care team at fff.me/care! We're always happy to help!
Always a pleasure dealing with this company, and the customer service is wonderful!
Hi Tami! Thanks for this wonderful review! We love to hear our members are enjoying their subscription with us! Xo
Awesome, new what to do and took care of it, effectively
Hi Rachel! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
I have been a Fab Fit Fun customer for several years now and I love, love, love my seasonal boxes. It makes my day every time I know a delivery from Fab Fit Fun is coming. The products are awesome. They really take the time and pay attention to what each customer wants and also lets the customer have input into what they will receive. Not only that but the products themselves are luxe and from reputable companies, so they take their time to source what you get in your box. I just adore Fab Fit Fun.
Hi Lissa! Thanks for this 5-star review! We love hearing that you've enjoyed your subscription with us! We appreciate your loyalty and look forward to many more seasons together! Xo
Was super excited to try this out, ordered and then the next day had an unexpected expense come up and had to cancel. They were great about it and I'll definitely be coming back as soon as I can.
Hi Jessica! We're so happy to hear our Customer Care team could assist you with your cancellation! We look forward to welcoming you back to the FFF Family when the time is right for you! Xo
She was able to resolve my issue and obtain a refund for a mistake I did on my account
Hi Marietta! We're so happy our Customer Care team fully resolved your concerns! Thanks for this review! Xo
I needed to update my payment information but I kept getting redirected back to the same page after I submitted my payment. Clint confirmed my information was updated.
Hi Jessie! Thanks for this review! We're happy to hear our Customer Care team fully assisted through your concerns! Feel free to reach back out if any concerns arise as we're always happy to help! Xo
Whenever I have any issues with my shipments, FFF has always always made it right. I will remain a loyal subscriber because of this and the variety of products I can try for a very low introductory price. Things I may never know about or think to try. I have found some wonderful products this way. The customers service is the best that I have had to deal with.
Hi Janet! We appreciate your review! We love to hear our Customer Care team has fully taken care of any concerns that may arise for our members! We hope you love all of your new items this season! Xo
I had not had any information on my box about shipping. I sent an email to the customer service department and got a very quick and thorough response from Nick!
Hi Nikki! Thanks for leaving this review! We always strive to be as transparent and informative with our members as their experience is our top priority! We hope you enjoy this season's items! Xo
I've enjoyed all of my fabfitfun boxes and have received excellent customer service.
Hi Anna! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
Thank you Zeke! When I didn't expect to upgrade and was charged an extra $194 that I didn't expect, Zeke was Very helpful and changed me back to the seasonal membership. He also refunded me the full amount!
I made a big Mistake! Fitfunfab was on top of it and Resulted in my favor! Very understanding,, so nice. Within 24hrs the ball was rolling!
Hi Mollie! We're so happy to hear we were able to take care of any concerns you had in an efficient, positive manner! Our member's experience is always our top priority! Thanks for leaving this great review! Xo
Great customer service subscription is well worth the money, variety is awesome!
Hi Andrea! We're so happy to hear you've had great support from our Customer Care team! We hope you're loving the items you've selected for this season! Xo
I am an avid customer., had an issue., got it resolved and FAST!
Hi Shannon! We appreciate this review! We're so happy to hear this as our Customer Care team always strives to provide our members with a positive, streamlined experience! We hope you're excited about this season's items! Xo
I'm a very FFF customer. Any questions I have are promptly answered! I'm very happy with the product and service!
Hi Bruce! Thanks for leaving this great review! We appreciate your loyalty and feel so lucky to call you a part of the FFF Family! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erika! Thanks for this review! We're so happy to hear you're enjoying your Annual subscription with us! We're happy to assist as we always want our members to have the best experience! Xo