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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I love the variety and size of the items I receive and seeing the box always makes me smile no matter what kind of day I've had! Many items are extremely nice as in day to day life I may not purchase due to price/size, so this affords me a great way to try things out. Not all items are items I personally use, but they make wonderful gifts! Overall, an amazing deal!
I had two plates that arrived broken. I contacted customer service who helped me receive replacements. Very helpful and efficient by all means. So happy to be helped right away. Thank you.
Hi Zeila! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I've been enjoying my fff boxes for quite a while now, however I've recently been going through a major health issue and will be in the hospital for the next few months. I had the stop my boxes during that time and because of the quality of care and service I received, I will definitely be reinstating my membership as soon as I get back home. They made me feel like part of the fff family and, if I may say so, the products you receive in the seasonal boxes are absolutely wonderful, and don't get me started on the amazing add ons…..
Hi Paige! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We'd love to have you back in the FFF family if the time is ever right again in the future! Xo
Highly recommend this subscription- always epic items every season but the customer service team are absolutely wonderful should any issue arise.
Hi Bex! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I've been a member for a few years now and I've never had a problem, just get my seasonal box when it was time. However this time I was so busy selling my house and moving I forgot to update my address with fabfitfun before they sent my summer box. I was so sad when I found this out. It did take a while to work with ontrac, the shipping company. However once fabfitfun received the package back due to wrong address they were very quick to respond and replace my box. I have not received it, however they said i should see it in the next 5 days or so. I appreciate their quick response and willingness to help ship out another box for me.
Hi Sasha! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
This is the worst company to deal with. They are money grabbing people. I canceled my subscription and they still billed me for a yearly renewal I didn't agree to. I canceled 3 months before the billing cycle which is sufficient time. They sent a box I didn't have a choice of and won't refund my money. Lesson learned.
Hi Diane! We're sorry for the inconvenience you've experienced! We sent you a direct message so we can chat further!
Excellent products great customer service always helpful. Definitely recommend can't beat the price.
Hi Violeta! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
Due to a lot of family circumstances my mom passing away and trying to deal with insurances and everything else the date of customization totally passed me by and I was not able to do it when I reached out to someone. She was very helpful and gave me the options available to me. And offer to help me.
Hi Sonija! Thank you for taking the time to leave a review! We are happy that we were able to help you resolve your concern! Xo
I have enjoyed my subscription been a member since about 2017. There have only been a few hiccups along the way such as a missing item but every time the agents are always helpful & courteous when I do have an interaction. Thank you for being a great company & remembering Customer Service Matters.
Hi Sarah, thank you for being a loyal member! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
The representative I spoke with was very nice and helpful.
Hi Christy! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I love FabFitFun! I've been able to try new products and found wonderful things. Love the variety. They have great customer service and are always there to help out if I have a problem.
Hi Ronelle! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I am so exited and can't wait to get my first box! Customer service was very helpful resolving few problems I had with setting up my account. I'm looking forward to discover all the wonderful products!
Hi Natalie! Thanks for sharing your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Harvey resolved the issue that I had in a timely manner.
Hi Phyllis! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
As a mother of five, I rarely spend much time or money on myself. FFF is my way of pampering myself with gifts throughout the year.
Hi there! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I was needing help with customization started I always have issues getting things
Hi Cheryl! We are sorry to hear that you've had trouble customizing your box. We hope everything has been taken care of. Please feel free to reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries if you need further assistance. We'd be happy to help!
Customer service is great. I got an irregular product and the helped rectify it promptly. Very responsive and personable
We're thrilled to hear you had an amazing experience with us, Lacey! Thank you for sharing your feedback! Xo
Excellent, I look forward to each new box. I like trying new products and always enjoy each new box
Hi Carol! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Your customer service is the best. Many companies could learn from you.
Always a pleasure. Thank you.
Thank you for this wonderful review, Leslie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
I had a bad time with the no need to checkout sale after cancelling my membership. I did not wanted the item at the end but I didn't know I need to clear out my cart cause later on I'll be charge for that.
Hi Grey! We put out a banner before members can enter the sale stating the auto-checkout process so everyone can be made aware of this policy. We want to make sure our members are fully taken care of. Please reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries so we can assist you further!
I'm
Always excited to receive my fab fit box. The items are excellent. Excellent brands
Hi Nancy! We are thrilled to hear about your excitement with your FFF box. Thanks for the review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo