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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I just signed up for this service, I got confirmation that my box was ready to ship, after 2 weeks I heard nothing. I emailed the company and they informed me that some of my picks were out of stock. I picked some other options hopefully I will finally get my first box
I love FFF, it's been a great experience. Loving all my things I've picked out,as well as the extra surprises that are added to the seasonal boxes! I've made mistakes when ordering and FFF was on it and helped me resolve the issue within 10 minutes! Thank you so much to the entire FFF Team / Family for all that you do to make it great experiences for everyone!
Sincerely ~ Tammy
Hi Tammy! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I don't usually enjoy calling customer service and as a previous member of the Customer Service Representative family, I know what it is like to deal with CS from both sides of the phone but Fabfitfun has some of the best Customer Service Reps I've ever had the pleasure of speaking with. I can say with confidence that I do not mind, one bit, to call in and speak with some of the friendliest, knowledgeable and helpful Customer Service Reps ever! They are thorough, knowledgeable, swift, and actually make sure that every question is answered in a timely fashion and do their best to make sure you have a one call resolution to your issue or question! Keep up the good work and shout out to whoever keeps your Customer Service Reps with up to date information and what I'm guessing is an awesome system of finding the answer or solution to your issue or question! I haven't ever had a bad experience and I don't think I ever will! Thank you, everyone that makes the customer service experience a very very pleasant one!
Hi Jacqueline! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
She was great. Unfortunately, I still cannot find my tracking #. But I think that is more my fault than yours.
Hi Emily! Thank you for taking the time to write a review! Please send us an email at [email protected] so we can chat about your tracking number!
I never recieved my add-on product. Called and emailed and spoke to very nice reps and was promised the item but months later and I still did not recieve it.
Hi Dominika! We are sorry to hear about your experience. Please reach out to us directly at [email protected] so we may take a closer look at this for you.
While I don't love getting duds from fff, I do greatly appreciate their efforts to quickly resolve issues! They were super efficient and helpful!
Hi Ellen! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Hi Tracey! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Customer service
I was well taken care of after feeling very upset.
Hi Kristina! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I had a minor issue with my latest fff box that was quickly remedied by the help chat line. Very efficient and personable! I will continue to enjoy my FFF experience!
Hi Jen! Thank you for taking the time to leave a review! We are happy that we were able to help you resolve your concern! Xo
Half of the items were skin or hair care items which I will not use. I'd rather have household items or personal accessories. I only was tempted to sign up because my daughter received cute tiny dishes and I was interested in the Vera Bradley item promised with the Memorial Day promotion…which I did not get.
Hi Barb! We always want our members to enjoy their orders and were sad to hear that the box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts!
My sunglasses were separating shortly after I got them. I was able to get a refund
Hi Rebecca! Thank you for taking the time to review! Xo
Loved customer service this time. I liked the products I received in the past more than the current ones. I received lots of face products, Like face masks, vitamin c serum, hyaluronic and coach jewelery. New ones are not that attractive. I will rejoin once I see nice products are added.
Hi Kay! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
Best customer service.There fast Fab fit fun partners with great brands definitely great value
Hi Melissa! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
So helpful in resolving my issue and allowed me to get a new bag that i just love
Hi Lori! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I have been involved with other subscription boxes and always come back to fabfitfun because of the consistent great products, prices, service and experience. On the rare occasion there is an issue, they go over and above to make sure it's resolved. I love me my FFF!
Hi Cheryl! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I signed up for the yearly Fab, Fit Fun because their advertising promised a hair brush dryer with my subscription. I received my 1st box. It was OK but no hair dryer when I asked where my hair dryer was I was told. They were out of them. Extremely disappointing and they were still selling the yearly subscription with the dryer long after mine was delivered.
Hi Ann! We're sorry for the inconvenience you've experienced! We sent you a direct message so we can chat further!
I didn't get my box which had a shipping label made on May 18th. Sent in a customer service request. Am an annual subscriber-did my customizations in April and about May 25 I Spoke with someone who basically told me to wait. Huh? I paid you for my box. What if I told you that about your payment. Oh well. On June 1st. Still no box so second customer service person said my first box is probably lost. (You think). Re ordered same stuff and sent out again. Got an email stating new shipping label was made on June 2nd. So more that a month later. Still have about 15 days to wait for my box. Too long for something that is already paid for. I should be the first one getting my box cause annuals are first one to do customizations. Shame on you!
Hi Rene! We're sorry for the inconvenience you have faced, this is not the experience we'd want you to have here in Fabfitfun. We know you must have been very excited to receive your box. We will be sure to pass this along to the team and we will continue to work on improving member experiences.
The last few years has been horrible. I order and pay but then the product never comes. When I contact customer support i get I'm just sorry what you ordered we are sold out of we can give you credit. The thing is I ordered that product its the one I want. This has happened with boxes, add ons, edit sales pretty much all the sales that there are. It wasn't like this when I started getting FFF. But the last two years have been horrific which is way I'm not renewing my membership.
Hi Kristan! We're sorry for the inconvenience you've experienced. We will continue to work on improving member experiences. Please send us an email at [email protected] so we can chat further!
Customer service is top notch! I decided 3 weeks before Christmas to gift a yearly subscription to FFF. I was under the impression she would not receive her first box to after Christmas, but they made it happen! Her winter box was placed under the tree! Great customer service! Thank you FFF!
Hi Amiee! Thank you for your rating! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I wasn't able to keep getting my fabfitfun box due to money problems.I will try again soon thanks
Hi Tracy! Thank you for taking the time to leave a review! We'd love to have you back in the FFF family if the time is ever right again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tina! We're sorry for the inconvenience you've experienced! We sent you a direct message so we can chat further!