On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
I am so unhappy with the fall box, I will be mailing it back to customer service at my own expense and have deactivated my subscription.
I was contacted via email by a customer service person. He did his job. I would much rather speak to a person on the phone. The day I have the issue. Instead if having to monitor my email for a response.
Hi Catherine! We are sorry to hear about your experience. Feel free to message us directly if you have any other concerns, we'd be happy to help!
FabFitFun is very difficult to communicate with. I would like to talk with a person! They keep sending boxes after I have cancelled. I don't get one for awhile and think I've taken care of it, then another one shows up. Very frustrating! I just want it to stop!
Hi Linda! We're sorry for the inconvenience you've experienced! We sent you a direct message so we can chat further!
I have loved this company/service for a few years. Anything I don't think I will use or can, I can share the wealth and give to someone who can. Keep it up!
Hi there! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I used to live fabfitfun. I would look forward to my next box as soon as I find my box. But one time they put a travel size item in the box that advertises full sized items. Then that was a brush that was not explicitly advertised that it was not a makeup product. Then in my very last box my choice not to renew my membership was solidified when I got a completely shattered makeup item that was not properly packaged. I was offered to choose another item in that category, I didn't pick any of the other ones because I didn't like the other options. My other choice was a measly $10 credit for the next edit sale where I would either have to pay for shipping or buy a bunch of other things.
Hi Rebecca! We're sorry for the inconvenience you've experienced! We sent you a direct message so we can chat further!
Every time I get my box it has things that I would never use and I know the things I get are nit worth $350.00 in value
Hi Lisa! We appreciate your honest feedback and will let our team know your thoughts! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Feel free to message us directly if you have any questions, we'd be happy to help!
Sent message and received message within 24 hours with resolve and new item being sent.
Hi Melissa! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Been a member for 3 years-ish. It's fun to open my box every 3 months but I don't use much of it and have only re-ordered 1 item. Support is great, once you call through. Expensive for what I actually can use.
Thank you for taking the time to share your thoughts and feedback with us, Barb! You can rate your box through your FFF dashboard so we can get your in-depth thoughts on all of the products you received! Feel free to reach out to our Customer Care Team if you have any other questions!
Fun box to get for yourself. It has some the cutest stuff you thought you never needed
Hi Chriscynthia! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Had a couple issues but both were taken care of right away. This company is also easy to contact.
Hi Krista! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Nobody else can help me do a box and I'm upset. It's like the summer box.
Hi Elizabeth! We are sorry to hear about your experience. Please send us an email at [email protected] so we can chat further!
Had an issue with one of my purchases, had it resolved right away with great customer support!
Hi Melissa! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Great products, fun to receive. Stopping only because I have enough at this time and will return at a later date.
Hi Marilyn! We are so excited to hear you've enjoyed all of your boxes with us! We'd love to have you back in the FFF family if the time is ever right again in the future!
It was my first box, I received a cup, a paper thin yoga mat, hand lotion, face lotion for oily skin, I'm 44, my skin is dry as a bone. A sarong and what is supposed to be a car diffuser that resembles a block of stone and stinks. It clearly states on the ad, receive a Coach item - no Coach item. Nothing designer or name brand. Not one item I love. Nothing I want. Seriously disappointed. Canceled immediately.
Hi Heather! We always want our members to enjoy their orders and were sad to hear that the box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We hope to have the opportunity to surpass your expectations in the future!
I am a new customer and haven't received my first box yet. Everything went well so far. The only ring that was a little clunky was that it doesn't confirm your shipping address before the order was confirmed. So my order was confirmed first and then it brought me to the shipping page where I couldn't edit the zip code and had to reach out to customer service for assistance. Most website, the shipping address is confirmed first and then the order is processed.
Hi Michelle! Thank you for this feedback and we will be sure to pass this along to the team. We will continue to work on improving member experiences.
I was not happy with a product I had ordered. I reached out to FFF and my issue was resolved in the quickest way possible. This process was seamless and I did not have to follow-up with my issue. My customer service experience was exceptional. This is another reason why I love FFF. Thank you!
Hi Christine! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Simple instructions all questions answered easily.
Thank you for taking the time to review, Joni! Xo
Had an issue with a product and the costumer service on dealing with my refund was excellent.
Hi Esther! We are happy that we were able to help you resolve your concern! Xo
Fab fit fun goes above and beyond to help their customers and make sure they are happy. They resolved my issue right away and were so nice about it. Thank you for always giving the best customer service!
Hi Alyssa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Super helpful. Left me better than whole. Can't wait for my shipment!
Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aubrey! We always want our members to enjoy their orders and were sad to hear that the Fall Box missed the mark for you. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We hope to surpass your expectations in the future!