FabFitFunReviews 4,325

FabFitFun is one of the few things I"ve received in a swag bag and continued on with for YEARS. The products are amazing - full sized, high end beauty, home, etc. Many I would not have tried since I was stuck in a rut with the same products or using small samples, and now I'm hooked on. Almost everything in my routine now I found via FFF. Some are brands that are new to me, others are old faithfuls that are well-priced. In addition to the 4 boxes a year, they also have flash sales so if you run out of something you love, it's relatively easy to buy it again. LOVE FFF!

I didn't love my first box at all! I got a sweater or wrap I'm not sure that could fit three of me... advertised as one size fits all. Is there such a thing? I also got a cheese board... does anyone use those anymore? Then I got some sticky gel called glow drops, a body soufflé that makes St. Ives seems luxurious, an orange lip gloss that is cute but that's all and some no name brand biore strips. Such a disappointment. I thought I'd get some good tips but instead got cheap products.

Fabfitfun has only once made mistake on my order. It was impressive how quickly their customer service responded to correct it. Pleasant, efficient and knowledgeable.

In late April, I ordered the Summer Box-a YEARLY subscription. In early May, I ordered add ons, boost & mystery bundle. I received shipping notice at the end of May. Nothing arrived. I emailed, I called and nothing. I finally reached someone and they said the box was lost and they would send a replacement. They never did. Weeks went by. Nothing. No return emails. No call backs. Customer service and FFF totally failed me and my order of almost $300. FINALLY-on July 14th! Tristan answered my call. Infuriated, I explained what had happened to me. I was ready to cancel. I was livid. Tristen went out of his way to research and discover the problem, the problem of a poor customer service system and failed solution. He patiently explained the problem and apologized numerous times for the FFF letdown and failure to deliver products that I had already paid hundreds of dollars for. He then called me back and while on the phone-walked me through the whole re-ordering and replacement of now "out of stock" items. All the while apologizing repeatedly for the company's failure-my words-not his. Because of him, I decided to not cancel. We revamped the order and I received refunds for out of stock items and emails for the completed order. Hopefully this one actually makes it. So-FFF, if you are going to outsource to other countries-fine. Just provide them with the proper training! Maybe put Tristan in charge of that because clearly HE knows what he is doing! You make millions off your sales! Don't shortchange the customer with crappy customer service! I should not have made 16 calls, countless emails, post to your Instagram AND Facebook -just to get what I PAID FOR! Tristan gets all the 5 star praises for going above and beyond & literally saving you a yearly member. FFF-you can afford to do better. Minus Tristan, my customer service experience was deplorable & aside from feeling ripped off, it made me feel as if FFF could care less about its customer base. And that's a shame. I want my order-my box-so I can donate the items to my local women's shelter. Otherwise -I would have given up on this company the first sign of trouble. Do better! Hire more Tristans!