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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I was bummed to give such a high review for a product that fell apart (literally) a few days later. Sadly my size is out of stock so I am settling for a few dollars off my next edit purchase.
Very professional outstanding customer service, with a timely response!
We appreciate the kind words and awesome review! Xo
I got an email saying that if I subscribed with an annual subscription I would get a mystery bundle. I signed up, and was never prompted what boxes to subscribe to and it automatically started with the Spring box. When I talked to. Customer service person they informed me this wasn't eligible for the free bundle, yet no where did it ever prompt me or even tell me that I wouldn't be receiving it. Classic bait and switch, and I will not be subscribing again.
It's my own special little thank you for doing all of the little things everybody takes for granted each and every day so every three months I get to treat myself to a wonderful surprise put together by Fabfitfun
Thank you for taking the time to review! We love having you a part of the FFF family! Xo
While I usually like most of the content in my box, this company and it's supply chain is a joke. If you order anything extra in their monthly sales or on the online shop, don't expect to see it for almost a month or more. I was told on a live chat that processing orders can take 7-10 days THEN shipping can take 2+ weeks. One order I had took about 3 weeks to get in, failed to show up on my account properly as an order thus making it borderline impossible to track, and then I get it to see that it is the wrong stuff. Word of advice: look around for a better company because the subscription box industry is only growing and this company won't be able to keep up with any half decent competition.
Yassi helped to the fullest of her ability which was expedient and knowledge. Only issue was not w her but w the company as this was GUARNATEED for Christmas but failed to arrive. My only wish was that due to this that customer service would expedite a reshipped box to recover that embarassment
Thank you for the review! We are sorry to hear your box was not delivered on time! Unfortunately, we do not have the capability of expediting boxes at this time but hope to be able to offer this as a resolution in the future! We appreciate your patience with us! Xo
Mistakes are inevitable. They are part of life. And each and every time I've had any questions they're answered timely and knowledgeably. When a product wasn't available I was refunded quickly. When a starter box was unsuccessfully processed, they were completely understanding and resent a new email quickly. When a product was damaged, I was immediately compensated with a new shipment. I'm super impressed with all of this. Nothing better than great customer service!
Hi Jodie! Thank you so much for the kind review! We are so happy to hear you have been fully assisted! Please let us know if there is anything else we can do! Xo
I was shopping on FFF during their live sale and wasn't able to view my credits. Joni was available within seconds on the live chat. There was a small technical issue they were working to resolve. Joni was able to view my credits and let me know what was available. The response was quick and accurate. I highly recommend their services! Save $10 off your first box if your looking to give FFF a try:
https://share.fabfitfun.com/x/HmRbxg
Thank you so much for the review! Xo
Winter pop-ups ordered two platinum boxes and a mystery box. In all my boxes received the same items only a couple of difference. Call Fab fit fun and they gave me a credit. Although I appreciate the credit I really would like to have some of the items that were in the winter box. But with my credit I'll be able to get some other good items thank you so much fab fit fun. You guys are the best love fab fit fun.
We appreciate the kind words and awesome review! Xo
I received a g. C. from my sister for Christmas and when trying to use it they also wanted my credit card info. Then when I submitted the order my cc was charged and naturally confused I began a chat with their help-line. I was told I had no g. C. on file! Overall, it took me an HOUR to get this resolved and be able to use my g. C. that my sister had purchased directly from them AND they still have my cc info, which I'm not happy about. Will cancel.
Hi Nancy, we are sorry to hear about your experience. We hope that our Customer Care team was able to resolve your issue!
I emailed my concerns. He understood, explained what happened and took immediate action to fix it
Thank you for taking the time to review! We love having you a part of the FFF family! Xo
This was my first time ordering the fab fit fun box. I was billed for the box in Nov and scheduled to receive it mid December but now i find out I probably won't receive it for another month! How is that fair?
Hi Gizelle, we are so sorry to hear about your experience. It looks like there was an unforeseen issue that occurred with your shipment causing a delay in its processing. We apologize for this inconvenience and hope to surpass your expectations in the future! Xo
They responded to my concerns quickly and promptly! I can't wait to get my next box!
Love the full size items in the boxes. Can seem a little pricey for what you get, but once you realize the regular retail for the items, it's worth it.
Hi Eugenia! We are so happy to hear you are loving the products in your boxes! We can’t wait for you to see what we have in store for future seasons! Xo
I was able to update my account so it is now a gift! Thank you
Hi Connie! Thank you for taking the time to review! We love having you a part of the FFF family! Xo
I had a potential major issue with my Winter Box, Kristen listened, solved my issue, immediately,. And I'm definitely, one very happy customer! Great customer service FabFitFun!
Hi Kathi! We're so happy to hear our team was able to assist you! Thanks for sharing! Xo
I was trying to order for 2 gift certificates for Christmas and was unable to do so online because I wasn't a member. Reid was able to process them for me and had the professionalism and patience that is rare today!
Yay! We're so happy to hear our team was able to assist you! Thanks for sharing, Audrey! Xo
Excellent experience in getting questions answered on upgrade for membership
Hi Debbra! We are so happy to hear about your experience! Xo
I had a great experience with and great service with dylan
Hi Margaret! We're so happy to hear our team was able to assist you! Thanks for sharing! Xo
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura! We are sorry to hear we are out of stock of your item! We hope to surpass your expectations in the future! Xo