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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Excellent, promised to let me cancel when I didn't want more and can return when I want
These products are the best of the best. Well made and great fabric and jewelry.
We are so happy to hear you are loving the products in your boxes! We can’t wait for you to see what we have in store for future seasons! Xo
Accidentally ordered seasonal then upgraded to annual when I only wanted the annual. Called right away and was helped with understanding and friendliness. I was very impressed and it made me feel very good about my choice to get these boxes!
Hi Jenn! We LOVE this review! Thank you for being a part of the FFF family! Xo
Noticed a charge to my bank account for their styling service which I cancelled. Mavis was able to give me the answers I needed for a resolution.
We are so happy to hear you were fully assisted! Thank you for being a part of the FFF family! Xo
Originally I got invited by a friend with a starter box. The box came, wasn't super impressed with it, but chalked it up to it not being personalized. It did contain a mix of items. So I signed up for the quarterly box. My first box was the winter box. I was so disappointed. Fabfitfun markets their boxes as a mix of lifestyle, beauty, and fitness items. This is what is supposed to set their boxes apart from other beauty subscription boxes. I got 6 beauty products. A face Moisturizer, a pair of false eyelashes, a eyelash conditioner, a single use bag of bath salts, a single use hand mask, and a face Shae butter mask. For me, single use items make this feel cheap. It's a quarterly subscription. Maybe it's just me, but they boast about it being full size products, shouldn't they last more than 1 day? Maybe 1 single use item wouldn't have upset me but 3 out of the 6 items are single use. Half of the box is gone in one day. Then 2 face moisturizers? Really? Why? I feel like false eyelashes are so personal. They should only give them to people who want eyelashes. I won't use them. Additionally, who needs to condition their eyelashes? How is that a thing? They valued eyelash conditioner at $70 which is the majority of the value of the box. Not only do I not need to condition my eyelashes. I would never pay $70 to do it. So essentially I will only use the face moisturizer, but can't justify paying $49 plus shipping for it. I contacted customer service and they really offered nothing to fix it. They refused to let me just ship the box back for a refund and hassled me about canceling. I had to call and do live chat to get my subscription cancelled.
Hi Amanda! We are sorry to hear about your disappointment with the items in your box. We do our best to introduce our members to new and exciting products and we hope we have the chance to surpass your expectations in the future! We always encourage our members to fill out the end-of-season survey that helps us better curate future boxes! Please note that we do have a no-refund and no-return policy, as stated in our terms and conditions you agree to upon signing up! We apologize for the inconvenience and we hope to have you back in the future so you can customize your box to ensure you are receiving items you know you will love and use! Xo
I wrote in because something was no longer available when I signed up. I certainly didn't expect anything in return but Zam contacted me and told me she was sending me a free gift, and a nice one at that! I was totally blown away at the terrific customer service. Thank you FabFitFun!
We are so happy to hear your issue was fully resolved! Thank you for being a FabFitFun member! Xo
I had emailed the Customer Care Reps about my winter box. No complaints just stating I wish I had received the items everyone was ewwwing and awwwing about... I had dropped the ball and missed the custom dates. My fault. Finn corrected my issue immediately, I'm again a very happy loyal customer! Thank You FFF and Finn!
We are so happy to hear your issue was fully resolved! Thank you for being a FabFitFun member! Xo
I was surprised that customer service was so fast in answering my e-mail with a live person. Kudos to them.
Thank you for taking the time to review! Xo
Thanks for the great service. The problem I had was all my fault, but they helped me make it right! Thanks again :)
I love FFF! I have never been disappointed in the products and their customer service is excellent! Thanks FFF!
Thank you for the review! Xo
They got on the line faster then the time said and helped with all my booking issues perfectly. Wonderful time in phone.
Glad to hear your issue was resolved! Xo
I received the wrong item in my fabfitfun winter box. I contacted the live chat line and they resolved the issue and promised to send me the correct item within 5 minutes. They were very professional, efficient and helpful.
Thank you for taking the time to review! Xo
I had to contact fun fit fab because my winter box was left on my front porch. I don't exactly know when the box was delivered because we do not use our front porch, so in turn my entire box was ruined because of all the rain we have been having. MJ took her time in researching my issue. I also explained to her that I was expecting something different in my box. She ask me if I was able to customize my box and when I stated no, she was able to change my products in my replacement box and include the 1 item that I was looking forward to receiving. She was very courteous and gracious. Thank you MJ you really made me feel special.
It is always our goal to make all our members feel special and we are so happy we were able to do that for you! Xo
She was great at finding what I was talking about since I couldn't put it up while on the phone. She advised me to wait to the fifth and then if not call back and that they will take care of it I've had a rough two years and she made me feel like I will be OK and if it's not here on the fifth my boxes it will be there hopefully before Christmas
Had changed banks and missed the winter box. When I fixed my info I asked about the winter box. Even though my phone was having issues, Rhian hung with me until everything was fixed and my winter box was on its way.
Didn't give up until I was satisfied. Hope I am satisfied with the product as it wasn't easy to get reinstated.
We look forward to you receiving your products! Xo
I cannot put to words how obsessed I am with this subscription service. Something about only receiving the box four times a year builds up the excitement. I love the packaging and that they keep in touch with reminders and calendar events. My son is three and even he gets excited with me when I get the text from FedEx about my packages arriving. Any issues I've had with any products has been quickly and efficiently resolved through email. Love it.
Your review is our latest obsession, Monika! Thank you for taking the time to write a kind review and for being a part of the FFF family! Xo
It was resolved instantly and I'm very pleased. My box is being replaced and they must have tried it out something to find out that I didn't get it but they were great.
Thank you for taking the time to review! Xo
I have been waiting for my winter extra box & bundle order ever since November 2019 I have not received it. Zac was able to fix the problem & make sure that it will be shipped out to me. There was a few other questions he answered. Thank you again.
We are always happy to help! Xo
All the employees of fabfitfun have all been very helpful and everything ive gotten so far I've loved. Im waiting on my first style box and im so excited
We can't wait for you to receive your Style box, Melissa! Get ready to strut your stuff! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ermagene! Thanks so much for sharing! We are so happy to hear about your experience! Xo