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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I accidentally upgraded to annual and was charged and fabfitfun refunded me with no hesitation! Amazing company with amazing products!
I have had to use their live chat multiple times and every time I get someone that is very helpful and provides straight forward answers. They are personable and have fast service.
FitFabFun obviously cares for customer satisfaction. I expressed abconcern and my customer service agent was quick, friendly and willing to make satisfaction the priority. My experience with FitFabFun has been nothing but positive. Love everything I get and look forward to my box each time. I say anyone on the fence about subscribing DO IT! You will love it all and their customer service makes it all perfect to your satisfaction
We are so happy to hear your concern was fully addressed! Thank you for taking the time to review. Xo
I just got my winter box in the mail. I was very excited to open the box but quickly got disappointed to see what was in it. I missed the opportunity to customize this one but I still had a hope that the box would have at least one item I would have picked for myself if I had the chance to. There was NOT one item I would have wanted. The set of lashes won't even stick to my eyes even with the adhesive and I can't even use lashesMD conditioner bc I am allergic to one of the ingredients. So so so disappointed.
Hi Saemee! We are sorry to hear about your disappointment with the Winter box items you received. We send out email reminders to let you know when Customization will open. We recommend connecting with other members on the Community Forum to find some of the items you were hoping to receive. Xo
As a single mom on low income I REALLY LOVE THIS BOX! I can't afford to buy myself things I have 3 kids I raise on SSI so these FFF boxes are my indulgence
We are so happy we can help you treat yourself! Thank you for being a part of the FFF family! Xo
My problem was explained and resolved by Rockstar customer service rep Jeramy! I am satisfied with the outcome.
SO happy to hear that, Pamela! Xo
I love how with Fabfitfun I get to try new products that I normaly wouldn't buy for myself. I've tried so many new products that I've fallen in love with and are now a part of my normal routine!
It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
Hospitalized and VERY understanding to my situation as to why I missed email confirmation and update information with them.
We are always happy to help, April! Thank you for being a member with us! Xo
I have been an annual subscriber for over 3 years. This is my favorite subscription box hands down. I have tried maybe 10 different subscription boxes. The others either fell in quality, the price wasn't worth the price, or the worst yet, skin care and cosmetics were dupes made in the PRC. None of these things are true regarding FFF. They are always striving to find new items with a nice selection of different types of things. The quality is great overall and they allow you to customize your entire box if you are an annual subscriber. You can also customize some of your items as a seasonal subscriber. I recommend annual though because you save some money, but best of all you customize earlier than the seasonal. Generally, one of the items in the box is the cost of the entire box. You will find in each box high quality skincare, household items, cool things you didn't realize you couldn't live without, and on and on. I have items that I use daily that I received a couple of years ago.
We pride ourselves on having a genuine and personable Customer Care team, Leah! We are so happy to hear you were fully assisted! Xo
I had chosen something but was mailed something different. They fixed it right away as soon as I brought it to their attention.
Hi Chandra! We are happy to hear you had a great experience with our Customer Care team! Thank you for being a part of the FFF family! Xo
I had written in about my starter box and received it a day or two later. Everyone in the company is very kind and helpful
Hi Heather! We are happy to hear about your experience with our team! Xo
Customer service fine but the company stinks. Couldn't send multiple orders to different people. Needed to make multiple fake email accounts to do so, and then site couldn't use same charge card. Awful experience, canceled all orders. Will go back to PopSugar
Hi Fran! We are sorry to hear about your disappointment. Because we are a subscription-based service, we do not have a "one box" option or an option to purchase multiple of the same season's boxes. Every member is limited to one seasonal box each season unless we have them available for additional purchases in our sales! The best way to gift FabFitFun is to purchase a gift card covering the amount of the first box in a Seasonal subscription! This way, those you are gifting it to can set up their own account under their information. We apologize for the inconvenience!
I've been receiving the fabfitfun boxes for several seasons now and I absolutely love them. I always get amazing products that end up purchasing over and over again.
We are so happy to hear you are loving the items that come in your boxes! We can't wait for you to see what we have in store for future seasons! Xo
I originally had a few issues with my winter box. Once I started massaging with a very helpful Rep, I started to feel alot better.
Thank you for taking the time to review! Xo
I made a mistake and upgraded my membership and even thought it was non refundable, he reversed the transaction for me.
Problem solved right away. Would definitely reccomend Fab Fit Fun! Exciting to get a box delivered every season...
We're excited for you to receive your boxes each season! Thank you for taking the time to review! Xo
She was awesome. Polite. Quick. Helpful. My order never arrived and she was quick in finding tracking info and providing a replacement after I didn't receive it.
We are so happy to hear you were fully assisted, Alexandra! Thank you for being a part of the FFF family! Xo
I didnt catch my winter box from a house I moved from my email received on the 16th said your package was delivered on the 7th. So I missed it by days. But my box is being resent to me thank you.
We are happy to hear it, JoLynn! Thank you for taking the time to review! Xo
Not the items I was expecting and only received half, not the things I picked either so canceled my subscription due to not what I expected
Hi Darlene! We are so sorry to hear about your experience! We always want to ensure we are sending members their correct customization choices! Feel free to reach ur to our Customer Care team at fff.me/care so we can ensure you are fully assisted! Xo
I love all the products I get. If there I have had an issue with products or shipping they fixed the issue right away. I can't wait for my next box..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review Breanna! We are always happy to help! Xo