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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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As Amazon has chosen to implement a temporary ban "to protect Prime customer experience" against FedEx I wish this company found consumers as important. My package never arrived. I'm being told to do the leg work to track down my own package via FedEx and postal service. When finally contacted via email I'm being told it is a common occurrence for packages to be marked as delivered (up to five days prior to delivery) and to wait the five days before re-contact. Now Fab is wanting to withdraw money for my next box before resolving said issue. Needless to say I am a very displeased customer and plan on cancelling my membership before even getting to experience any product.
I just signed up for fab fit fun and excited to get my first box! There was a minor issue with a promotion they were running so I emailed them about it and they got back to me with in 24 hours and resolved the issue right away.
Thank you for the kind words! We appreciate your membership with us! Xo
Great convo very good help very understanding overall. When I asked for the help she looked into it for me and was efficient
We are happy your issue was resolved! Thanks for taking the time to review! Xo
A neighbor took my sister's box, which was a Christmas present, and opened it and took some things out before giving it to her. FabFitFun agreed to replace it. So happy!
We are glad to hear your issue was resolved! Enjoy your Winter box products! Xo
Very very happy! Thank you so much for everything! Highly recommended, customer service is excellent and they are always there to help you resolve issues.
Thank you so much for the review and the kind words! We will be sure to pass this along to Selene! Xo
I love receiving my FabFitFun box and wish I'd signed up sooner but was too poor to partake. Spending $300 annually is manageable but still a hefty bite. As long as items stay relevant to my needs/wants I think I can maintain it.
Thank you for the fabulous review, Kari! We are happy to have you a part of the FFF family! Xo
She found out everything I needed to know. Very fast. Eden was very helpful and polite! Helped me change my email and everything
Thank you for taking the time to review, Joy! We are happy to hear you were assisted! Xo
First box...
Finding out I PAY FOR EVERYTHING IN THE BOX... NEED TO GET MY BOX. YOU SENT WRONG INFORMATION WHICH LEADS ME TO BELIEVE STAFF ARE NOT PAYING ATTENTION OR NOT ATTENTIVE TO THE FINER DETAILS. YOU SHOULD NOT BE CHARGING FOR NEXT BOX TILL AFTER 1ST BOX HAS BEEN RECIEVED AND ALL IS WELL. ITS. COMING ACROSS AS MISREPRESENTATION AND DISHONEST
Hi Lisa! We are sorry to hear about your disappointment! We would be happy to look into your issue further if you contact our Customer Care team at fff.me/care.
Have been a FabFitFun customer for about two years now. I really enjoy the anticipation of getting a new box with fun surprises every season. BUT DO NOT order a MYSTERY BOX BUNDLE. I ordered two mystery boxes thinking the stuff would come in two individual boxes. I was planning on using them for my girls Xmas party gift exchange. All the stuff came in different plastic bags. LEFT OVER stuff no one really wants. I WOULD NOT RECOMMEND. Two items (face scrub and cream) paid for what I spend which was $80 total but again, I would have rather spent that money on two very nice gifts. I also like the idea of each box being filled with mystery items for someone to open like a FabFitFun box NOT IN PLASTIC BAGS. Very unhappy.
Hi Cassandra! To clarify, they are Mystery Bundles, not boxes, which means we put the items in a plastic bag covered with question marks! We do not have a mystery box option. We are sorry to hear about your disappointment. We will be sure to pass your feedback along to the appropriate teams! Xo
Awesome costumer service. I'm so happy with the answer and the service. Love fff. The best box ever. Me encanto la respuesta rĂ¡pida y justo a tiempo. Resolvieron mi problema
Thank you for the review! Xo
The person I chatted with resolved my question I had about my order quickly and efficiently. She was knowledgeable about the problem I addressed. I am looking forward to my box. Super excited!
Hi Pat! Thank you for taking the time to review! We can’t wait for you to see what we have in store for future seasons! Xo
I got amazing products that I love that I would not normally go to a store and buy on my own. This is a great way to treat my self to some nice products for affordable price! Or for any woman who has a hard time buying anything not in the clearance aisle when it is for themselves
Thank you for taking the time to review, Linda! We appreciate it! Xo
When I received my Winter box after waiting for what seemed like forever, I was immensely let down when I saw I was missing my makeup pallet! I understand I have to be a yearly member to have more choice items and this was one of the choice items for yearly members. However, from all of the YouTube and Instagram unboxing videos, I had the understanding that all member would receive some kind of makeup pallet, as there were different brands of pallets being advertised. The box is much more valuable to me because, at the time I was choosing between FFF and BoxyCharm. My box did not include any makeup so I was simply just was not lucky enough to get a pallet or I needed to be a yearly member so that I could have picked it. Luckily,, my entire experience was turned into a positive one! I was hesitant to even contact customer service, I was just going to cancel and not say anything. But I am so glad I did and the customer service was above and beyond. I will not be cancelling, I hope to upgrade my membership soonz! I am being mailed the Puddin' pallet and I am completely happy with that! I am so excited to get it! The customer service really helped me and made me very happy with my overall experience. Thank you FFF!
Thank you for your kind words, Emma! We are so happy to hear we fully assisted you! Enjoy your pallet! Xo
Great customer service it did not take long to receive a answer this is a wonderful company and love FabFitFun box thank you for taking care of my problem
It's our pleasure! Thank you for taking the time to review! Xo
They are so helpful and knowledgeable. I stand behind companies that support their customers. Not only are the boxes so amazing and make your day when they come in the service is customer focused. Thank you FFF!
This is a top notch review, Meghan! We are happy to hear you had a great experience with our Customer Care team! Xo
I have been writing in about this same issue for 2 weeks now and someone finally told me what's going on. He found the issue, educated me on it and found a way to fix it. Now it wasnt what I wanted to hear but it's not his fault. He did his job, unlike others I have spoken with.
Hi Elise! We're so happy to hear our team was able to assist you! Xo
The agent was great but I am so disappointed that my presents will not be here by our Christmas party. No emails, no heads up.
Hi Patricia! Please note that our usual time frame for boxes to ship is up to one month from successful billing. This is stated upon signing up as well as in our Terms and Conditions. We apologize for any confusion!
Nothing in the box that I could really use. I thought with filling out My profile there would have been something I liked.
Hi Lynne! We are sorry to hear about your disappointment with the items in your box! Please note that the personal survey you fill out upon signing up is not meant as a customization tool for your box, rather a way for our team to see the beauty trends of our members! We hope to one day use personal survey answers as a tool to customize your box! We hope to surpass your expectations in the future! Xo
I have NEVER been disappointed when reaching out to the staff. Makes this subscription even more worth it!
And we have NEVER been disappointed in your reviews, Tabitha! We are so happy to hear you love our Customer Care team! Xo
Everyone at FFF is amazing and will make your day. Their products are AMAZING and ALWAYS high quality and at the door early. FFF takes treat yourself to another level. Treat your friends and family and they treat YOU like a friend/family. FFF is a true community and their offers and discounts are always ON POINT. They make every season awesome. Nothing more I look forward to as a single mother then opening my box every season! They made my my Christmas box to fit ME and it was the best gift I could have gotten. Thankyou FAB FIT FUN
We feel the same about you, Mariah! We are so happy to hear you are loving your membership with us! Thank you for being a part of our family! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Renee! We are sorry to hear about your experience. Please note that once your box is in the hands of the courier, it is their responsibility to deliver the box. We can do our best on our end to give you all the info we have, however, we have the member's reach out directly to the courier because the shipment is under their information! Since we are a subscription-based company, we are on a scheduled re-bill cycle. We apologize that you have no received your box and we would be happy to send you a replacement if it is not delivered by the 5 day mark! We look forward to resolving your issue! Xo