FabFitFunReviews 4,325

I ordered the fall box wanting to gift it to my mom for Christmas. Once I realized it was going to take around a month to get the box in I got on the love chat and spoke with someone. He was very helpful and because my order hadnt been processed yet was able to get me a full refund. He offered me a mystery product valued at over $50 if Ivwpuld keep the subscription but once I told him the only way Icwould keep it was if it could be here by Christmas. He then got right to work on seeing if he could help me. Luckily he was. I told him bc of his awesome customer service I will considered ordering myself a box at a later time and I meant i it. I fully intend on order myself a box closer to summer for my birthday.

I ordered a mega bundle. And 5 weeks later told that i i wouldn't recieve it. Due to out of stock. Nov 9th they had no problem taking my 93$ 87 plus tax. There was no attempt to build me a different mega. Just a option for refund. On the 12 was told they were not going to throw me a different mega. And i was getting the mega only to find out on the 16th no refund yet. It was done today. Fff had no problem taking my money but fell short on there end. Very disappointing makes me afraid to put money into fff

I had a great customer experience with Charm. She provided great and timely service, above my expectations.

I find Fab Fit Fun to be shady! For example, I referred a friend but she used another code so I didn't get the $15.00 referral bonus and customer service was less than helpful. Or the starter box was sent to my elderly mom before she got her "starter box" which they charge $10.00 for they charged her $49.99 for a full box and said she didn't cancel in time but she was still waiting on a starter box how will she even know if she likes it. I spend so much time contacting them over billing issues, it's just not worth it for me to renew with them.

I have been receiving the fabfitfun box for almost a year now. I have had to contact the company twice. First time, this past month a blanket I had received in my box was starting to come apart at the seam. I messaged them and they took care of it that day. No nightmares, no drama, they happily took care of the issue immediately. Second time, I had placed an order for cyber Monday and I was just trying to figure out shipping information as I couldn't located it in my account. The team member was able to track the order and tell me exactly when I would receive the package. This company is on top of it as far as customer service as well as the product you receive in your box. I have cancelled all of my other box subscriptions and just kept this one because I love the variety of my box each season and the ability to add on to my box!

I wasn't sure what to expect with this box. We've subscribed to others in the past. One box would be good, but it wasn't consistent. So far, I've received two FFF boxes and they have both exceeded my expectations for quality and value. I will definitely purchase many of the products I've received in my boxes.

With the last box, I purchased some add-one. One, a gift set, arrived damaged. Rather than replace the one item in the gift set, they are replacing the entire thing. Narzil in Customer Service was efficient, caring, attentive, and very professional!

I would highly recommend this subscription box!