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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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My rep Hanney was efficient and thorough plus very sweet.
I initially had a promo code for a mini box which I did not get so she honored it this time.
This order was a disaster... box was damaged and contents were wet and we
Had to move the box into garbage... mess incorporated... this was horrible!
Hi Joy! This is certainly never the condition we want our members to receive their orders in. We have followed up with you directly to ensure you've been fully taken care of! Xo
I spoke with Dani and she was the sweetest person ever. She was quick, polite and extremely helpful! I'm beyond happy with the experience.
Give the woman a Raise!
Hi Kimberly! Thanks for sharing this review! It feels so sweet having you as part of the FFF Family! Xo
Everyone has been extremely helpful and informative in picking out my first box. Looking forward to receiving my first box!
Hi Jennifer! We are so excited to be welcoming you to the FFF Community! We hope you enjoy your first box with us! Xo
I spoke to M. J. today and she was so nice and pleasant and went out of her way to fix the problems that I had and also answered all my questions very patiently. I hung up feeling like this company really wants to keep their customers happy and she did this 100 percent!
Thanks for this kind review, Beverly! Our member's happiness and experience is always our top priority! Xo
Wonderful company. Great customer service. Was so kind and understanding and I look forward to receiving my winter box and future boxes
You're welcome, Sonia! We're so excited to welcome you to the FFF Family and hear you're loving your subscription so far! We can't wait for you to enjoy all of the amazing items we have in store for 2020! Xo
I love this box I had to cancel because my sister-in-law got me a subscription for my birthday. This is such a fun product. It is so fun to open and a little indulgence!
Hi Leah! Although we're sad to see you go, we're so happy to hear you enjoyed your subscription with us! We'd love to have you back as part of the FFF Family when the time is right for you! Xo
I'm extremely happy with all the goodies that came in my winter box. With the exception of a few missing items. It's unsure if it was fabfitfun packing mistake or someone took it. The mailman delivered it to the wrong address but the body was intact when I picked it up. So needless to say I was really disappointed when I saw that there are hardly any things in the Box. However the moment I called fabfitfun customer service they corrected it and will be shipping the missing item.
Hi Claudia! We were so sad to hear your order arrived incomplete as this is never the experience we want for our members! We can't wait for your replacement Winter items to arrive! Xo
What started off as something sad turned into a wonderful experience! FedEx stated my package was delivered, yet I never received it(and have received all of my packages that I've received confirmation emails for). I contacted fab fit fun to see if they insure their packages and to seek advice. They checked my account and simply put in for a replacement to be sent! I'm beyond impressed with their service! After a bad week, I was looking forward to my box and was so disappointed when it wasn't here when I'd received the delivery email, but I'm so grateful for the replacement!
Hi Andrea! We're so happy we were able to turn your experience around for you! We can't wait for your replacement order to arrive so you can finally enjoy your Winter items! Xo
I have been an active customer with fabfitfun for maybe 6 months now and I couldn't be happier. It's in a league of its own with subscription boxes, not only because of the quality of the products, the overall cost, but also the customer service is phenomenal. Whenever I have any question, they answer it and go above and beyond by checking on any other order I have without my even needing to ask. I really love that! The sales are fun and have amazing prices for usually 70% off or more sometimes. The complimentary workout videos are amazing and give me good exercise at home! The community online is full of wonderful women who support each other. If you have thought of trying a subscription, you can't go wrong with fabfitfun. Especially because you can also choose most of your items in the box.
Thanks for taking the time to leave this review! We are so happy to hear you are enjoying all aspects of your subscription with us! We hope you're loving all of your Winter items and feel so lucky to have you as part of the FFF Family! Xo
Did not get the items I chose, 80 %of the time things are missing. Last year it was terrible. Now I just dont report it. Cause I dont feel like jumping through hoops
Hi Andres! We always want to ensure our members receive their selected Customization items within their order. It seems as though you've been fully assisted by our Customer Care team! Xo
Travis answered my questions and made me feel at ease that my box would be here before Christmas. I have been a fff member for a year. This is my 4th box and I always live the products. I'm hoping for the blanket
We're so happy we were able to fully address your shipping concerns! We value your loyalty to us and can't wait for you to enjoy your Winter box! Xo
Not to add extra unless you know if your paying for it or not and read and search review even if it's your first time
Hi Shanessa! Thanks for sharing this feedback with us. We always strive to be as transparent as possible with our members to ensure they have the best experience! All members are able to select one item from each Customization category available to them at no additional cost, however, for each additional selected Customization item, there is an additional fee per item. We hope you're enjoying your first box with us! Xo
All the boxes sent were full of great products and when I have a question I. Chat and get my answer right then and there, BOOM! Luv it!
Thanks for this review, Myriam! Our top priority is always to provide our members with a positive, streamlined experience! We hope you're enjoying your Winter box! Xo
Love the products and service is amazing. Great quality products. I gave a friend of mine a item from my first box, she fell.in love with it. I use most of the products on a regular basis. They are not harsh on the skin and no allergens
Hi Donna! We love having you as a FFF member! We hope you've discovered some new favorite products through your subscription with us! Xo
I received the wrong order; they took care of it without hesitation.
We're so happy we were able to resolve this concern for you! We can't wait for your order to arrive so you can enjoy all of your new items! Xo
They always give great products. I've never gotten anything I didn't like or enjoy. I had an issue with shipment, I messaged them and was promptly responded to with a solution. It's very much appreciated.
We're so happy you're loving all of the products you've discovered! We hope you've discovered some new favorites through us! Xo
I was suppose to receive my winter box today but somehow Fabfit fun messed up my zip code. I've received 2 boxes prior to this so they should have the correct address. When I call them all they can do for me is resend a box the maybe here in a week and a half. I was planning on send this box and other gift in a big package to surprise my step daughter. Usually I'm laid back but very upset. Especially knowing my packagr is sitting at FedEx down the street from my house. I called FedEx and they told me all the send has to do is call and they will deliver it tomorrow. But noooo. They have to resend an entire new box that will take time. Not happy.
Hi Tara! We're so sad to hear this as it's never the experience we want for our members. It seems that you've been fully assisted by our team! We can't wait for your replacement order to arrive and look forward to the opportunity to surpass your expectations in future seasons! Xo
Can't wait for my first box! I am new to this box by mail world and it is very interesting and exciting to see what comes each time. I plan on signing up for more!
Hi Lisa! Welcome to the FFF Family! We hope you enjoy your first box with us! We can't wait for it to arrive! Xo
Amazing services. Great boxes of amazing things.so excited to get my next box!
Hi Anaelle! We're so happy you're enjoying your subscription with us! We can't wait for you to enjoy all of the incredible upcoming items either! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Theresa! We're so excited to welcome you to the FFF Family! We hope you enjoy your first Seasonal box with us, as well as your Mini box! Xo