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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+120
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.

service
217
value
200
shipping
191
quality
192
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Megan A.
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Well worth the money & wait.
December 13, 2019

I was a bit apprehensive about the box and the amount I was spending but really I am happy with my decision and just one of the products alone is worth the money spent. The quality of the facial items 10! Love love love it!

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Yay! We love hearing that our members are loving their Winter items! Having you as part of the FFF Community is 10/10 for us! Xo

California
1 review
0 helpful votes
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Turned a bad situation around quickly.
December 13, 2019

I was so disappointed when a big part of my order was missing, but the excellent communication and willingness to fix the situation and make it right was great. I feel appreciated. I know mistakes happen, but it's all in how you handle them that matters..

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Ronnie! Thanks for taking the time to leave this review! We are so happy we were able to turn around your experience with us! We can't wait for you to enjoy your replacement items! Xo

Minnesota
1 review
0 helpful votes
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Always a pleasure
December 13, 2019

I absolutely love my fabfitfun box can I get every months. It's one of the best days of the month for me when I receive it. I also love the people and customer service are always so friendly and so helpful and they truly go out of their way can make sure that I am satisfied

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We love having you as part of the FFF Family, Erin! We can't wait for you to enjoy the amazing items in store for future seasons! Xo

Nebraska
1 review
0 helpful votes
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Angela was helpful and pleasant. She never made me feel stupid for the questions I asked. Made my day. Review title speaks for itself.

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Barbara! This review made our day! We're so happy we were able to fully assist you with all of your concerns! Xo

Oregon
1 review
0 helpful votes
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Excellent service
December 13, 2019

I love my products everything is as shown perfect box, I definitely will be promoting this product box to my friends and family.

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Diana! We love hearing that you're enjoying your Winter box enough to want to share with your friends and family! Xo

California
1 review
0 helpful votes
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My favourite thing!
December 13, 2019

Fabfitfun is the best!
The selection, and deals!
Delivering happiness, every season!

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Having Kristine as part of the FFF Family is the best! We value your membership with us! Xo

Michigan
1 review
0 helpful votes
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Fabfitfun cancellation
December 13, 2019

Very help and curtious. I have been with fff boxes. Products are piling up and I don't use most of them, therefore I have canceled my subscription. Customer service was helpful.

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Although we're sad to see you go, we're happy to hear you've been fully assisted by our Customer Care team! Thanks for this review! Xo

Washington
1 review
0 helpful votes
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Specialty Ordering
December 13, 2019

Had hard time understanding how to make my selection for Box. Received products that were okay, but not what I expected in my Box.

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Patricia! We certainly want you to be able to participate in Customization each season and select the items you would most like to receive. We've followed up with you via email directly to provide some additional information on Customization! Xo

Canada
1 review
0 helpful votes
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Amazing
December 13, 2019

Had issues with my password, got on the website, opened the live chat and within 30 seconds a lovely girl named Kourtney A assisted me with the issue. She was more than professional, later on when I had follow up questions she connected with me again and answered everything clearly and informatively. Thanks so much for the amazing service and products

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

You're welcome, Valerie! We're so happy to hear we provided you with a positive, streamlined experience! Xo

Florida
1 review
0 helpful votes
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Awesome products! Outstanding service!
December 13, 2019

FFF offers great selection of beauty products at a fraction of the cost and there service is always stellar! They never disappoint!

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy you're enjoying shopping in our exclusive membership sales! We hope you're loving your Winter items! Xo

New York
1 review
0 helpful votes
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Amazing
December 13, 2019

It was very helpful and changed my subscription fast. Zed was my advocate and he made my experience wonderful. I was going to cancel overall but Zed put me on the correct subscription. I loved the Fall Box and can't wait until the Winter Box comes. Thank you for me being able to trust this company because I get nervous with online purchases. Thank you again

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

You're welcome, Pamela! We're so happy we were able to address your concerns and you're continuing your subscription! We value your membership with us! Xo

Washington
1 review
1 helpful vote
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Disappointing
December 13, 2019

FFF started out as a novelty. A box of great stuff to try. Now, the boxes have become almost empty and the stuff in them is crap such as candles. Not worth the money.

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Jennifer, thanks for this feedback! All our Seasonal boxes include between 7-10 full-sized items and are valued at over $200 USD. We receive these retail values directly from the vendors! We'll certainly pass this along to the appropriate teams as we're always looking for new ways to improve the member experience!

Canada
1 review
1 helpful vote
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The first box was pretty good and the second was terrible only 1 item that could be used and the rest terrible. They sent a necklace that only a child would wear. I called to see if they could help me and all I was offered was $5.00. Too bad, I was happy with the 1st box and thought it would make a great gift for 3 of my girls. What makes this worse is being a Canadian customer and Canadian funds to US. VERY VERY Disappointed and NOT FUN

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Dorothy! We're so sad to hear about your disappointment as we always strive to curate boxes filled with items our members will resonate with. We've followed up with you directly via email and look forward to ensuring you've been fully taken care of!

Texas
1 review
0 helpful votes
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If you need an answer about anything regarding your orders, need to go no further they will get you taken care of

Date of experience: December 12, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy we were able to address any questions or concerns you had! We're always happy to help! Xo

Canada
1 review
0 helpful votes
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Fantastic customer experience
December 13, 2019

I've been a subscriber to FabFitFun for a few years now and always LOVE the products. Recently, I had an issue with an order but it was immediately resolved once I reached out. I'm impressed at how the company went above and beyond to make my experience a great one. Will definitely continue with my annual subscription (plus all the great add-ons available!)

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thanks for your loyalty, Samantha! We love having you as part of the FFF Community and can't wait for you to enjoy the amazing items in store for future seasons! Xo

Colorado
1 review
0 helpful votes
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Amazing customer service
December 13, 2019

I gave FabFitFun 5 stars not only because I absolutely love everything about the box, but they have amazing customer service. There have been 2 times I have had an issue with my boxes, and both times their customer service immediately fixed the problem either by crediting my account or replacing the items. I will be a FabFitFun customer for life!

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We love having you as part of the FFF Family, Abbey! Thanks for leaving this kind review! Xo

Canada
1 review
0 helpful votes
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Fabulous FFF!
December 13, 2019

I was anxious about where my goods were and so I used FFF.com's live chat with customer service and I only waited 1 minute and while I was waiting it counted down my place in line. I was asked what the issue was and the CSR answered my question in detail as to exactly where my subscription box was and where it was headed next. I was very happy not to be pressured to buy anything else and I wish other companies I deal with treated me so well. I love the live chat service! Its 5 star treatment.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Melanie! Thanks for this feedback! We can't wait for you to enjoy your Winter items! Xo

Illinois
2 reviews
0 helpful votes
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My dear Mom get's slightly crazy due to excitement whenever a subscription box from FFF came to drop on our doorsteps.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Yay! We love to have your mom as part of the FFF Family! We hope she's loving her Winter box! Xo

Minnesota
2 reviews
0 helpful votes
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Great customer service
December 13, 2019

I love the Fab Bit Fun boxes. I've never had a disappointing seasonal box.
By mistake, FFF forgot to place an item in my box. I sent an email to customer service and by the next morning the item was on it's way. Great customer service, incredible products, and a pretty good value. I would recommend

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy to hear you're enjoying your subscription with us! We hope you're enjoying all of your Winter items! Xo

New York
1 review
1 helpful vote
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Wow great job
December 12, 2019

Fixed the problem fast and just wowed me! I was very pleased with them! I had a problem with my delivery and they have no problem delivering me a whole new order! Now that is great service! Well done FabFitFun!

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Rebecca! We're so happy we were able to fully assist you through this concern! We can't wait for you to receive and enjoy your replacement order! Xo