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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+120
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.

service
217
value
200
shipping
191
quality
192
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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It's like Christmas every few months!
December 14, 2019

I love FabFitFun. I get a variety of things. Even if I don't love everything, I'm happy to share with friends and they're always thrilled. It's such a nice surprise every few months. I have done a few smaller subscription boxes in the past and was always disappointed. I never feel that way about these boxes and look forward to getting them every time!

Date of experience: December 11, 2019
New Mexico
1 review
0 helpful votes
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Replaced stolen box
December 11, 2019

My FabFitFun box was stolen from my front porch and I was so angry/sad. I reached out to FabFitFun to see if they would replace it, thinking there was no way they actually would. And they actually were willing to replace my stolen box! No questions asked. I am so pleased with my customer service experience and my opinion on FabFitFun just got 10x better!

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We were so sad to hear your order was stolen and can't wait for you to receive your replacement! We hope you enjoy all of your Winter items! Xo

Florida
1 review
0 helpful votes
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A wonderful surprise
December 11, 2019

I love FFF their products are amazing and are products I would have liked to try but wouldn't have spent the money! FFF gives you the opportunity to try new products without wasting money! Everything is chosen with care and a lot of thought for their customers. I loved it so much I ordered for my daughter n love! This is now her standing birthday present that gives all year and she loves it all! This way she also has the opportunity to buy add ons and add to her birthday present.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Pamela! We love to hear that FabFitFun has become a part of your traditions with your daughter! We're so happy that you two are able to share the joy of FabFitFun! Xo

Canada
1 review
1 helpful vote
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Justin with customer care
December 11, 2019

I most recently purchased my very first FabFitFun for a Christmas present for my niece. With a few glitches on my original subscription order that I made. Justin was pronto on fixing the issues and helping me get the package for Christmas Eve Arrival.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy we were able to fully assist you through your concerns! We hope your niece loves her Winter box! Xo

New York
1 review
0 helpful votes
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Unhappy customer
December 11, 2019

I am an annual member and still have not received my winter box.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Annette! It seems as though you were fully assisted by our team and your Winter box is currently in transit! We can't wait for you to enjoy all of your new items! Xo

Georgia
1 review
0 helpful votes
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The best customer service ever.
December 11, 2019

My customer service representative was Simon. He is amazing. Incredibly knowledgeable. Fast and courteous. Fabfitfun is an awesome company. I look forward to getting future boxes from them. I would highly recommend them to anyone

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Kathleen! We can't wait for you to enjoy all of the incredible items we have in store for future seasons! We feel so lucky to have you as part of the FFF Community! Xo

Florida
1 review
0 helpful votes
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So quick and easy.
December 11, 2019

Shelly was awesome! Friendly, informative, helpful, and she quickly resolved my issue. She also made suggestions and wasn't pushy at all. I appreciated her assistance.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We love to hear our members have had an awesome experience with our Customer Care team! Thanks for this review! Xo

Texas
1 review
0 helpful votes
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Bucky was very helpful!
December 11, 2019

I was dreading the chat because I had ordered fab fit fun for my twin and needed to update the address. It was so easy and bucky took care of it.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Amanda! We're so happy to hear our Customer Care team provided you with a positive, streamlined experience! Xo

Texas
1 review
0 helpful votes
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Handled perfectly
December 11, 2019

Great job! I needed a question answered and not only did she answer it, she went beyond that and obtained more information that was a great help.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy to hear you were fully assisted by our team! Xo

Iowa
1 review
0 helpful votes
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Helpful
December 11, 2019

I love Fab Fit Fun! I normally don't have any issues. However when I did they were Very quick at answering questions. And helpful and fixing the problem right away.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We are so happy to hear you're loving your subscription, Lisa! We can't wait for you to see what amazing items are in store for future seasons! Xo

Wisconsin
1 review
0 helpful votes
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Love this company!
December 11, 2019

All of the products are fantastic, and the company stands behind it 100%
I hadn't had a problem before this last order. It wasn't something very noticable, my slippers had a slice in them, likely from the person who opened a box of slippers with a box cutter and went a little tooooo deep. I contacted them, and 2 days later they were taking care of it.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thanks for this review! We're so happy to hear you were fully assisted by our team! Xo

Oklahoma
1 review
0 helpful votes
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I love Fab fit fun!
December 11, 2019

So far I am very happy! I love all my products and have been introduced to things I would not normally buy myself.

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Debbie! We love when members discover new products through their subscription with us! We can't wait for you to enjoy all of the amazing items in store for upcoming seasons! Xo

Washington
1 review
0 helpful votes
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My order and shipping questions
December 11, 2019

Adam was very helpful and informative. He answered all my questions to my satisfaction. He was friendly and professional. Thank you!

Date of experience: December 11, 2019
FabFitFun .. — FabFitFun Rep
over a year old

You're welcome, Christine. We're happy to hear you've been fully assisted by our team! Xo

New Jersey
1 review
0 helpful votes
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Great service and amazing boxes
December 11, 2019

I love fabfitfun because the boxes are amazing and anytime I have an issue they resolve it in an instant! I've been played by Birchbox multiple times and no one ever responds to my emails and never let me cancel so fabfitfun really impressed me!

Date of experience: December 10, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Daina! We'd never play you! Thanks for leaving this kind review. We're so happy to hear you're loving your boxes! Xo

New York
1 review
0 helpful votes
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Replacement of broken item.
December 14, 2019

Kelly was very sympathetic to my issue and was eager to resolve this issue in a timely and satisfactory manner.

Date of experience: December 10, 2019
California
1 review
0 helpful votes
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Excellent customer service.
December 11, 2019

The customer service agent was professional,
Helpful and addressed me by my name.
I felt this added a personal touch.

Date of experience: December 10, 2019
FabFitFun .. — FabFitFun Rep
over a year old

We're so happy to hear you had a positive experience with our Customer Care team! We're always happy to help! Xo

Alabama
1 review
0 helpful votes
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Customer Service
December 11, 2019

Amazing Customer Service! I am truly grateful for the opportunity to be blessed by your company! Keep on Rocking With Your Good Selves!
God bless you!

Date of experience: December 10, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Elizabeth! Thank you so much for this review! We feel so lucky to have members like you as part of the FFF Family! Xo

Georgia
2 reviews
0 helpful votes
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Very nice
December 11, 2019

Hi. Ox, vril dis is fantastic. I love love love. I test mi mask and is intended. Dath produkt is absolutely lovely. Eye cream very nice. Thanks again.

Date of experience: December 10, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Konstantine! We are so happy to hear you're loving your new products from us! We can't wait for you to see what's in store for upcoming seasons! Xo

Brazil
1 review
0 helpful votes
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Perfect
December 11, 2019

I loved the service, it was simple and perfect, had a lot of attention, I'm waiting for the chargeback and that everything be resolved

Date of experience: December 10, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for taking the time to review, Maria! Xo

Minnesota
1 review
0 helpful votes
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Amazing Customer Service
December 11, 2019

Usually, when I go to chat help I get frustrated. I wonder why I bothered. I have to repeat myself several times and get nowhere. I was so surprised to have my problem solved in seconds. What a pleasure to have such amazing customer service.
Thank You

Date of experience: December 10, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Hannah! You are welcome! Thank you so much for being a member with us, we appreciate you! Xo