FabFitFunReviews 4,325

I received an email stating thank you for your order. So I guess I accidentally clicked on an item when they sent me the black Friday email. I was just trying to close the site! I responded that I didn't order and got this in return. Please read email below! So I'm getting charged and when I stated I would just refuse the PKG since they couldn't help, I am told they will not refund me and i have to pay to return, so I will end up paying$11 in shipping for a $7 item. They charged me $7 to mail a 3 oz item! I WILL NEVER ORDER FROM THEM AGAIN!

I did not receive anything I truly like felt was worth paying for this. I'm just getting things that will go straight into storage and might never actually use. Tons of lotions and creams. I was hoping to get the eyeshadow since I mentioned I love make up. Why bother with their surveys? Lastly, I was charged for upgrades I didn't add. Customer service is nice but tells me they've fixed things each of the 6 times I had to call. Awful waste of time.

I got a box for my sister for her Christmas gift. The box came in the mail damaged (I'll attach a picture) I think the box should have been protected better for shipping. Two of the products were dirty/dusty which wasn't impressive. The necklace that I picked for her, I was really excited about and when I saw it I was really disappointed. It's suppose to be a circle but it's all wonky and deformed? (I have a picture of that too) seems like something cheap and tacky, and that's not the kind of gift that I give! The box wasn't jam packed of goodies like advertised. (I'll also provide a picture of everything I received) I'd say 1 item out of all them is exciting... I can say though that I wouldn't be able to purchase all of this on my own for the price I paid! But I would have hand picked way cooler things for my sister. Even though I filled out the survey to best fit what she'd like, it's just pretty average. Over all it's over hyped and a disappointment. Wont be purchasing or recommending to others.

As fabfitfun is getting more popular the value of the boxes is decreasing. My friends and I have discussed similar experiences recently, over the last year or so the boxes seem to have cheapened. They used to be so exciting and I felt like I got so much value for the annual fee, now I feel like I'm not getting my moneys worth and I give 50% of the products away because of duplication - I don't need 4 eye shadow palettes/year, not to mention my preferences state that I don't wear make-up and 3 of the items I received in the winter box were make-up related. Truly a bummer because I always looked forward to this time of the quarter! Make fabfitfun great again.

So the stuff that comes in the boxes is nice, decent quality stuff. My problem is with the customer service end of things. As a "Select" member, I should get an email notifying me when I can customize some of the items in the box. For the 3rd quarter running, the box magically arrived on my doorstep with no notification for customizing the items. The last two boxes were not worth what I paid for them, but I did keep 2 or 3 of the items before tossing the rest in the trash. This most recent box is HORRIBLE. It's full of makeup remover items, eyeshadow, and something to condition my eyelashes. I don't wear makeup. So rather than getting a box with a cozy throw, Bluetooth speaker, yearly planner and other items I would have used, I have a box full of stuff headed for the trash. Multiple attempts at contacting what passes for customer service didn't fix the issue, so I'm done, which is too bad, because if it was well managed, this would be a great service.

I signed up this fall and received my fall box around end of September, I just received another box in the mail thinking it would be my winter box but nope they really sent me the FALL BOX AGAIN! I didn't even care for it that much but thought I would try again and see what next box is like so I just formed out $70 CAD for boring products I already have like are you kidding me! Think there's a phone number anywhere to try and contact these people... nope! I'm a business accounts manager for a few companies and this is by far one of the worst customer service companies I have dealt with, no one will get back to me about sending me a correct box or about getting reimbursement!

I loved the old boxes of fabfitfun. This winter (2019) box is ridiculous. None of the items are full-size. I did the annual membership, however I'm really feeling ripped off. In the section where you choose the products, they basically had you choose between all the cozy things. It's winter, all I want is cozy things. Also got a make up eraser, and I don't wear make up. I'm really disappointed in this box. I would suggest waiting to start your membership in the spring if you are considering it. Don't waste your money with this box.

I don't understand all the negativity with fabfitfun! So far I have had a great experience. I'm in Canada and it only took 8 business days to get to me! I was very impressed with that alone. But also, the customer service is great! I messed up ordering and accidentally ordered two different annual subscriptions (stupid... I know). I called and they answered right away and gave me a full refund. Absolutely great service! I also love the box contents. I didn't get any lotion so I don't know how people complain that every box just has a bunch of lotion... so many different items. I calculated it and my first box alone was worth $405 CAD when my annual subscription only cost $300 CAD! That is insane value. My next three boxes are basically free!

If I could give this company less than one star I would. I gave this as a Christmas gift to a family member and we are totally disappointed. The products have not been as described and disappointing to say the least.

Of course it is auto billed for the next year without any advance notice. I went to cancel the subscription, (within a week of the renewal charge) and after a long wait period and confirmation of when the reimbursement would show up on my cc... I was credited with... only 75% of the annual charge! I would never recommend this type of customer service!

FABFITFUN Style stole almost $200.00 from me. This company is a joke for the Style box. I receive and still receive the seasonal boxes BUT I am no longer receiving the style box due to them taking almost $200.00 without authorization AND I returned the items I didnt want to keep! Any returned items you arent supposed to be charged for but yet here I am. Any time you call them, they say "sorry Style doesnt have a phone number but theyll email you when you get in".
Ok, first you work in the same office ( the girl I was speaking to when to check several times if an agent was available because I refused to hang up and " Have someone call me back since im at the top of their priority list". Not everyone has $200 to just have taken from their account, that really screws some of us. Im still waiting for a response and probably wont even get one. I even received my package half way cut open ( i still have the photos for proof), and yet here I am being charged for items I sent back ( in a box that was not cut open unlike the one i received in the mail lol).
This has been an extremely unpleasant interaction. Im not sure how Fabfitfun is as popular as the are with their terrible business practices.