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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+120
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.

service
217
value
200
shipping
191
quality
192
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Gina F.
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I first subscribed in Summer of 2019. I loved the Summer Box so much that I purchased the Spring Editors box. As a busy professional, I never ventured out to try new products and was pleasantly surprised at some of the items in the boxes. Tarte Rainforest of the Sea, Amazing, Lavido body cream in mandarin, amazing. Yes, sometimes there are a few items that due to allergies, I may not use but honestly for the price if you use 5 of the 8 items, you have good value. The Winter Box looks amazing, I cannot imagine not having these delightful boxes showing up on my doorstep four times a year.

Date of experience: November 10, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Gina! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Thank you for being a part of the FFF family! Xo

California
5 reviews
1 helpful vote
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Subscribed off and on with fff, however,
I continue to get products I can't use because I am African American. I've gotten dry hair spray and tanning products that I can't use or give away. Sometimes the more expensive items are things I wouldn't have purchased anyway.

Date of experience: November 7, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Yolanda! We are sorry to hear about your disappointment with some of our products! We are always working towards picking products that cater to our extremely diverse member-base! We encourage you to fill out the end of season box survey to help us better curate future boxes! Xo

Washington
1 review
0 helpful votes
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Box lost, new one sent!
October 23, 2019

I contacted FFF and told them my box had not shown up. They found out it was shipped to the wrong address. Not only are they sending a new one, they gave me a $10 credit!

Date of experience: October 22, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Kristine! Thank you for taking the time to leave a review! We are so happy to hear our team was able to fully assist you! Please let us know if there is anything else we can do to assist you in the future!

Indiana
1 review
1 helpful vote
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I ordered add-on products October 1st when FedEx listed unable to locate the package Fab fit fun continue to send me the same robotic email stating the package is on its way the package is on its way never reimbursing me never checking into it never doing their job they didn't care about customer satisfaction and they didn't care about tying up my money not reimbursing me and not paying me back for product that I did not receive.
I asked them several times to please just send me the products again, or my money back, and the only thing I received in return was talking down to me on 16 emails, ignoring me, and dismissing me. They will receive reimbursement from FedEx for the insurance of the Lost package, FedEx confirmed it! Still customer refused to pay me or send me my products! That should be illegal!

Date of experience: October 21, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Dawn! We always want our members to have the best experience possible and we apologize that this was not the case! To clarify, once orders are in the hands of the courier we cannot account for any unforeseen delays or transit issues that may occur. However, we suggest that members reach out to our Customer Care Team so we can look into the situation further and provide the best solution! Reviewing your account, it looks like you are in communication with a member of our team. We look forward to assisting you further!

Pennsylvania
1 review
1 helpful vote
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Disappointing
October 21, 2019

I joined FitFabFun because everyone was taking about how great the products were and such. The Fall Box was very disappointing. I will not use half these things, I will gift them as people have suggested, however, why would I sign up for this if I didn't want the products myself. Also if you do not spend more money to be a select member or spend more money to add things on to your box, your box is shipped last and all the good stuff is already gone to choose from. Debating on giving it one more try or just cancel.

Date of experience: October 18, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Dawn! Thank you for your review! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Please be sure to fill out our box item product survey emailed out this season so we can get your in-depth feedback! We value all our members regardless of subscription type and we are working towards a more effective billing/shipping schedule for future seasons! Additionally, we let all members know that customization options are available while supplies last, however, members often receive their first-choice if they customize during the designated window. We're so sad to hear you're thinking of canceling your subscription with us! Please feel free to contact our Customer Care Team at [email protected] with any concerns as we always want our members to have the best experience. We hope to hear from you!

Germany
1 review
2 helpful votes
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$30 boxes sold for $49
October 19, 2019

Subscribed to fff as an annual member for 3 years, cancelled after fall 2019 because winter box would have renewed another annual subscription and my decision to not continue already had been made by that point anyhow. Based on 3yrs-12 boxes received-overall this review is my takeaway...

FFF has some good aspects and things I did like. However, from the very beginning I utilized the annual member perk where I was able to customize and pick a few of the products that would be in the upcoming box. If I didn't have that feature, I'd probably not have stuck around for 3 yrs because without being able to at least get a couple of products I liked in each box it wouldn't be worth it for me. The products received in those 12 boxes did have a few really good winners that I still use & enjoy. A few products that were really cute quality enough that I gave away as a birthday or holiday gift to someone.

The negative aspects for me... there were a lot of products unfortunately that weren't used at all. Seems such a waste, like why didn't I give away those items to somebody but in reality they're in a drawer or back of closet somewhere and I'll come across items and recall it came from a fff box. Even though I was able to customize a couple items, sometimes I didn't like any of the options I had to pick from so it was pointless. Even some of the products I did enjoy... Id never actually go to store and buy, not at their sticker price. Some items they say is worth xyz is not always true because you can google and see where they sell it at other stores way cheaper.

Out of 3 yrs worth... For $50, maybe even $150, out of all the products total I enjoyed I could have bought from store or online myself or done without completely. It just wasn't worth the amount of money. FFF had a fun surprise appeal to it when I first joined but that didn't last because I knew for most part what items were in upcoming box at least what the "good" ones were going to be. If fff lowered prices to $30 per box and kept customize option... I'd consider reactivating my account to subscribe again.

Date of experience: October 15, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Kerri! Thank you for providing your feedback with us! We will certainly pass this along to the appropriate teams as our member's input helps us curate future boxes filled with items our members will resonate with! We're very passionate about providing you with the best products which is why we've invested so much into customization. We're so happy to hear you fully took advantage of the opportunity to customize your seasonal boxes, we're always working on enhancing your membership and we hope to provide an even more personalized experience in the future with all of our learnings. Additionally, all retail values are provided to us directly from our vendors! We're so sad to see you go, but if there's anything we can do to bring you back please do not hesitate to reach out to our Customer Care Team at fff.me/care. We would love to hear from you!

North Carolina
1 review
0 helpful votes
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Excellent customer service
October 9, 2019

FabFitFun has always been the best box out there. Great selections and wonderful products. I had a slight issue with 1 product, not their fault and they sent me replacement products in place of it! They are great to work with and are always there to answer any questions! I highly recommend this subscription service!

Date of experience: October 8, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Crystal! Thank you so much for taking the time to review! We are so happy you were fully assisted! Thank you for being a member with us! Xo

North Carolina
1 review
1 helpful vote
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Waste of money
October 2, 2019

I feel this company is a rip-off. Dealing with them is a nightmare and the gift boxes are useless. I continue to get duplicates which I can't use. Think twice before purchasing!

Date of experience: September 29, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Dee! Thank you for your feedback. We are sorry to hear that we have missed the mark for you! We consistently strive to put together boxes that feature new products. You should not receive duplicate items unless you may have multiple accounts. Customization is the best way to ensure that you receive a few items that are tailored to your preferences. We hope to have the opportunity to surpass your expectations in the future!

Michigan
1 review
0 helpful votes
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LOVE IT!
October 1, 2019

I have received three fab fit fun boxes now and I always love them so much! I love how you can personalize certain things and the items are always amazing products! The company itself is amazing and I did have to contact customer service one time and they were super helpful and friendly. Nothing but the best!

Date of experience: September 28, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for your review Myia! We are so glad to hear that you were fully assisted by our Customer Care team! We sincerely appreciate your feedback, and hope to continue to provide you a great experience, all around!

Canada
1 review
0 helpful votes
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Amazing products and value
September 30, 2019

Amazing products for what you pay. I love every single one that I have received and have not been disappointed with my boxes. I have found a new body cream that I LOVE because of FabFitFun

Date of experience: September 27, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Christina! Thank you for your review! We are so happy to hear that you have been loving your boxes and have found a new favorite cream as well! Please let us know if there is anything we can assist you with in the future!

Nevada
1 review
0 helpful votes
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Try it and love it!
September 30, 2019

Love getting to try various items I have not used. I can then recommend the items to family and friends. Every time I get a new box I feel like I'm opening a new gift.

Date of experience: September 27, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Maria! Thank you very much for your review! We are so happy to hear that you have been loving your boxes each season! We can't wait to hear your feedback regarding the exciting products featured in the upcoming seasons!

Texas
1 review
0 helpful votes
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Great value
September 27, 2019

I really enjoy my fab fit fun boxes. They keep the variety of things fresh each box. We also get exclusive things and I try new things I've never seen before all for only 49.99

Date of experience: September 24, 2019
Illinois
1 review
2 helpful votes
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The fall box was my first FFF box and my last. I received a flat iron, Aveda hair treatment, detox face pads, sugar body cubes, body lotion, toner, body exercise gel, and earrings. I have seen other people had more options to customize and had a larger variety of products that are not skincare. I would have never chosen a toner, body lotion, sugar cubes (I already own them and don't like them), or exercise gel (I'm not even sure what that is for). The earings are cheap and are suppose to be crawlers but they wont stay up. I was incredibly disappointed in this box and company. I have already canceled.

Date of experience: September 24, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for your review, Kelly! We are sorry to hear that we missed the mark for you regarding this Fall Box. Each season, all members are able to customize a few of the items that are featured within each box. We try our best to put together boxes filled with exciting new products for our members to enjoy. Please feel free to fill out our end of the season survey, so that we may get your feedback in curating boxes in the upcoming seasons. We hope to have the opportunity to surpass your expectations in the future!

California
1 review
0 helpful votes
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Love, love, love!
September 23, 2019

I absolutely LOVE FabFitFun! I always recommend to anyone that'll listen! My entire beauty daily line up is now exclusively product I've received or re-purchased from FFF! Everything I've received is top-notch quality and the product delivers every word of its use! Thank you all so much for providing such amazing things at such fantastic prices! Customer for life here!

Date of experience: September 22, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thank you for your review, Rebecca! We love, love, love having you as an FFF member with us! We look forward to your feedback regarding the exciting things to come in future seasons!

Florida
1 review
0 helpful votes
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I have had nothing less than an amazing experience with this subscription box since day one. Always here on time, and packed with amazing items every time!

Date of experience: September 22, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thanks so much for your review, Jennifer! We appreciate your kind words and hope to continue to provide you with a great experience each season! XO

Canada
1 review
0 helpful votes
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Horrible experience!
September 25, 2019

Beware of this company. You will be charged once you enter any information into their system whether you consent to the purchase or not.

Date of experience: September 21, 2019
Connecticut
1 review
0 helpful votes
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Great and fun box
September 23, 2019

Really good assortment of items. Usually a few serious keepers each quarter. I've never been disappointed and I'm always guaranteed to find one of two items I can't live without.

Date of experience: September 21, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi Juliet! Thank you for your review! We are so happy to hear that you have been enjoying your boxes thus far! Please let us know if there is anything we can assist you with in the future!

Montana
1 review
0 helpful votes
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Enjoy the boxes
September 23, 2019

I've been a customer for quite some time and I have enjoyed all of my boxes. I love being able to try new products!

Date of experience: September 21, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thank you so much for your review, Erika! We love having you as a member with us! We look forward to continuing to introduce new products each season that we hope our members will love!

South Dakota
1 review
0 helpful votes
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A+ customer service!
September 23, 2019

I have reached out to FFF customer service on two different occasions. Their response has been outstanding and extremely accommodating! Plus the FFF box always has amazing products in it! Love FFF

Date of experience: September 21, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Thanks for the review, Shelly! We are glad to hear you have been fully assisted! Please let us know if there is anything else we can do to assist you!

California
1 review
0 helpful votes
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Christmas 4 times a year!
September 23, 2019

It's always fun to get a box of goodies! Most products I was happy about, every now and then I would get something that was underwhelming or low quality, but overall I've been pleased. It's hard to please everyone!

Date of experience: September 20, 2019
FabFitFun .. — FabFitFun Rep
over a year old

Hi KV! Thank you for taking the time to leave a review! We love that you are enjoying the products in our box! We can't wait for you to see what we have in store for future seasons! Xo