On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
I was very pleased with my summer box so I had high hopes for the fall box. I could not be more disappointed. I received a bunch of products that seem better targeted for someone in their late 50s. I don't even know how most of the products got selected for me. I keep reading about all these neat things others got in their boxes, mine consisted of facial creams and cream add ins to reduce the appearance of the wrinkles I don't have. I called customer Service to see about getting a refund because I was so disappointed and since I don't want to pay for the return, I'm giving this entire box to my mother.
Wondering why boxes have different items. I did not get a scarf, lunch cooler or salt and pepper shakers. How are contents determined?
Hi Kathy! All of our advertisements show a variation of the box depending on Customization choices! This season, Annual members were able to customize 5 items in their box and Seasonal were able to customize 3 items! We always recommend customizing to ensure you are receiving items you know you will love and use! We can't wait for you to see what we have in future seasons! Xo
The customer service here is absolutely amazing. They ALWAYS get back to you In a timely manner and always always try their very best to make the customer happy. I truly love my experience with them
Thank you so much for taking the time to review Laila! We love taking care of our members and we are happy that we were able to assist you! Xo
Nice choices for Fall Box.
I am officially a product junkie.
I do love that there are items that are not just skin and hair. Loved my little bowls.
We love that you are enjoying the Fall box! We can't wait for you to see what we have in store for the Winter box! Xo
Products I have received are excellent. I have sensitive skin and not once have I ever had an irritation
I love this subcription box. There is always something new to try. I love that we can customize each season and usually is hard to choose what product you want but you can always add it on. Customer service is EXCELLENT!
Thank you for taking the time to review, Nathalie! We are so happy to hear you are loving your membership! Xo
The fall box was disappointing. 75% of the items seemed to be a repeat of things I have gotten in previous boxes, just with a different name brand. The person who "customized" my box did a poor job this time. It's a stretch to say that the items in this box are worth between $200 and $300.
Hi Dawn! We are sorry to hear about your disappointment with the Fall box! We always recommend customizing your box to ensure you are receiving a few items you know you will love and use! Please fill out the end of season survey to help our team better curate future boxes!
I love FFF I enjoy getting new products to try. I have been getting boxes for over a year. I am spreading the word about the box. I would love to get Tatcha in some of the future boxes.
Hi JoAnna, thanks for taking the time to review! We're thrilled to hear that you are enjoying your products and your membership! We strive to provide the best possible experience for our members and we're happy to have you as part of the FFF family! Xo
I had sent an inquiry about my box not arriving. Kiana replied that it had been delivered (so she had looked into it without prompting) but she would replace it and the add ons. All without me having to say i've Been home, I always check my mail, etc etc. Other companies or reps would have put me through the wringer on whether it did or didn't arrive. And I would have been left with a bad taste in my mouth. But they didn't and i'm so impressed. Turned a negative into a positive.
I LOVE receiving my FabFitFun boxes. They really make my day when I get those exciting boxes in the mail. The only problem is that I am on disability, meaning I am on a fixed income, so I can't afford some luxuries, no matter how much i love them.
My FabFitFun boxes are the highlight of my month! I absolutely love every item I've received; the quality of all the times is amazing!
Hi Alexis, thanks for taking the time to review! We're thrilled to hear that you are enjoying your subscription! Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers and we're happy that you are loving them! We cannot wait for you to see what we have in store for the upcoming season! Xo
Don't get me wrong, I know effort goes into these boxes but I got everything that doesn't fit me. I feel like no one looked at my prefrences this go around. There was so many amazing items that I would have died for and I got one out of the 8 items that I will use. The last box was amazing and this box was a let down. :(
I never know what products to try so getting this seasonal Beauty box is just what I need! I get to try products without committing to paying full price for a product I'm not even sure I'll like/use. I always end up loving everything I get though :)
We're always excited for you to receive your seasonal box, Mari! Our team works hard every season to curate a box our members will love and we're thrilled to hear that you have been able to try out the amazing products! We cannot wait for you to see what we have in store for this upcoming season! Xo
I have subscribed for over two years, I would say that most boxes exceed my expectations in value and usefulness, I highly recommend customization!.
Hi Julie, we're so happy to hear that you are having fun with your membership! We are happy to have you as a member and we look forward to further exceeding your expectations in the future! Xo
This is my first year of receiving FFF boxes and I've really enjoyed it. I've tried new products that I never would have even considered before. A few are now part of my daily routine.
I started my subscription to Fabfitfun almost 2 yrs ago as a way to build my makeup and skincare collection and now I'm hooked
Hi Jennifer! It has been so much fun to have you as a part of the FFF family! We're excited for you to see what we have in store for the upcoming season! Xo
Received my fall box
L9ved everything but salt and pepper shaker, dont need any house ware. But got a beautiful scarf and great skin care products.
Hi Susan, thanks for taking the time to review! We're thrilled to hear that you are enjoying your subscription! Our team works hard every season to curate a box that our members will love, and want you to enjoy all of the boxes you receive! We value your input and hope you will take our box item product survey emailed out this season so we can get your in-depth feedback with the individual items you received! The Dual salt and pepper mill was a customization option for our Annual members only. If you are interested in more customization options, we recommend upgrading to an Annual subscription. If you have any questions or concerns, please feel free to contact us at fff.me/care!
I was taking a break bur when I saw that you were using Deborah Messing as an "influencer" for your brand I have decided to no longer be a customer.
Hi Gayle. We really appreciate your feedback and are always striving for the most inclusive membership experience. We strive to work with a diverse group of influencers including, celebs, athletes, momtrepreneurs, college students and more each season. We hope to have you back as part of the FFF family when the time is right and if you have any questions or concerns, please feel free to contact us at fff.me/care!
I use to really look forward to my boxes but it seems like as of lately they aren't what they use to be. I ordered an XSteamer as an add on which was broke when it arrived, was promised a new one, waited for over a month for them to tell me they were no longer able to send a replacement and would refund me. For the inconvenience I was offered an item out of the most recent box (nothing remotely close to a steamer) in which I still need. It just seems the boxes and customer care are mediocre at best.
Hi Melissa, we're sorry to hear about your experience. We always want to make sure our members are fully taken care of! We are always looking for ways to improve and we value your input. We hope to have the chance to surpass your expectations in the future and if you have any further questions or concerns, please feel free to contact us at fff.me/care!
I've been getting fabfitfun for over a year now! It's worth getting the box just to shop the edit sales!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brenda! We are sorry to hear about your disappointment with our Fall box! We do our best each season to curate boxes that introduce our members to new and exciting products and we apologize if we missed the mark. We encourage you to fill out our end of season survey so that we can use your feedback to help us choose items for future seasons! We hope to surpass your expectations in the future!