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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Super helpful with my email questions. Timely and patient.
Thanks FabfitFun
Was very straightforward about the rules surrounding their refund policy. He went above and beyond.
Thank you for the review! Xo
I was very unsatisfied with my first box and customer service was excellent, they went above and beyond to satisfy me. I am very pleased with fabfitfun. Great company
We are happy to hear you were assisted! Xo
Great products and great customer service. I don't agree with your cash in the cart even if I DID NOT submit it. That is a major issue for me.
Thanks for taking the time to review! Xo
We are so happy to hear you've been assisted! Thanks for being a member with us! Xo
I have been with fab fit fun for a few years never had an issue till the winter 2019 box. I notified them of the issue within hours a received a follow up email and it was resolved immediately. Thanks again jasmine and fab fit fun
Thank you for the review! We love having you a part of the FFF family! Xo
I love receiving my FFF box. I had a few questions and the customer service rep was very helpful and informative.
We are so happy to hear you were fully assisted! Xo
I was catagorized as a "seasonal" subscriber instead of an "annual" subscriber. My attemp(s)to correct my membership to a fully prepaid "Annual" membership brought more confusion to the situation. Ultimately, I was issued a credit and when I used it... my credit card was erroneously charged. Its seems there was no easy way to correct the misidentification. Ultimately, my credit card was refunded but the damage was done. I lost trust in this company.
Hi Patsy! We are sorry to hear about your experience! We are happy to hear your issue has been resolved and we hope to surpass your expectations in the future! Xo
I had a glitch with accessing my account and she set everything right. Patient, kind and professional service. Excellent help, thank you Dane M.
Hi Julie! Thank you for the review, we are happy to hear you were assisted! Xo
I was excited to try this service and received a $200 gift code for Xmas. A 1 year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my cc since I had more than enough gift money to cover the year, but I was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my CC info. They said that if I wanted, I could give them the info, and then cancel the subscription immediately, but I HAD to give the CC info to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my cc information for something that is already fully paid for. They stated it is a subscription service and they need to be able to charge me when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc etc, and then when I persisted suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to cancel it myself on her behalf on the phone but they needed her cc number also... as if I would have her cc number. Terrible company and terrible exeperience.
Hi Kerri, we are sorry to hear about your experience. Please note that because we are a subscription-based service, we have automatic renewals and bill dates. Additionally, we have sales in-between seasons that members can shop so we must have a credit card on file in case your products exceed the amount left on your credit card. Almost any subscription-based service is going to require to have a credit card on file for these reasons. Please be assured that we would not bill your card unless you purchased something that exceeded the remainder of the gift card amount. We apologize for any confusion! Xo
I was upset about my 2nd box I didn't like any of the item I received and that cause me to cancel my membership she explain the reason why my box had poor choice and offer to pick 2 extra item at not charge. I may go back and sign in once I see the items I choose.
Hi Virginia! We are so happy to hear you have been fully assisted! We hope to have you back soon! Xo
This was a most pleasurable customer service interaction. Echo was very knowledgeable and handled my problem swiftly and flawlessly.
Their customer service is great. I'd know, because I had to contact them twice. Once to confirm that they had actually cancelled my subscription because I never received an email and my account appeared to be paused, not cancelled. And then a second time when I never received my add on item. I was informed that because I cancelled before the next box went out, I would not be getting the item. Which is fine, but this was stated nowhere on the site that I could find, and if I hadn't taken the initiative to contact them, they likely would have kept my money without ever letting me know or sending me the item I paid for. This seems incredibly shady. I was considering reactivating my account eventually, but I will never deal with them again. I can't trust them.
Hi Kendall! We apologize for the experience you had. We pride ourselves on being a very transparent company and we are sorry that you were billed for an item that you would not be receiving. There was a technical glitch that caused this to happen and it has since been fixed. We are always happy to answer any and all questions and concerns our members may have. We hope to have you back in the future and exceed your expectations! Xo
I emailed one time and within 12 hours my issue was resolved
We are happy to hear your issue was resolved! Xo
An actual live human named Zeke answered my recent call to FFF. He was so cherry & helpful. He went above & beyond in addressing my concern! I would highly recommend FFF just on their choice of customer resolution. This call turned my whole day around!
Hi April! We are so happy to hear that! Thank you so much for the review! Xo
Both quarters I was a member they advertised items that were long sold out... the other substitutes were not even equivalent... long after they continued to promote online and on TV with celebrities the sold out items... I have quit my membership! This is illegal in many States as in California is considered Bait and Switch... I don't do business with dishonest companies that offer something way less...
Hi Lynn! We apologize for any disappointment! We always advertise that all our items are available while supplies last. Since we are a Seaonally-based company, our inventory changes often so when we run out of an item, we do not restock it! We definitely don't want you to feel led on and we would be happy to assist you further. Feel free to reach out to our Customer Care team at fff.me/care! Xo
They were very easy to talk to helped me get everything solved.
Hi Teresa! We are happy we were able to fully assist you! Xo
Each time I receive a box I have fun going through
It and laying out everything. Not all things are for me
So I gift it to a girlfriends who I know can or will use them. Each box is a surprise, I love the Style boxes
Also. Ladies try it it a lot of fun at any age. Good luck.
Hi Donna! Thank you so much for the kind review! We are so happy to have you as a member! Xo
I love the products that i receive quaterly. They are of such great quality and are things that i normally forget to buy for myself. Some of the products are even found at Sephora and high end beauty Salons. The boxes are worth every penny and more. I feel like its a true bargain. The customer service is 2nd to none. Quick, friendly and fair responses.
We are so happy to hear you are loving the products in your boxes! We can’t wait for you to see what we have in store for future seasons! Xo
Fab fit fun was very quick to reply to my question and to help me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review, Monica! We are happy we were able to assist you! Xo