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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Massachusetts
1 review
5 helpful votes
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Galvin Fein helped me with a price adjustment for my contact lens order after I found a better promo code than the one I used when I placed the order. He was super helpful and quick!

Date of experience: March 11, 2019
Texas
1 review
2 helpful votes
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4 weeks and multiple BS phone calls and time lines not met! YOU have to call and inquire because they do not give updates! Cancelled order after STILL waiting for 4 weeks!

Date of experience: March 11, 2019
Pennsylvania
1 review
4 helpful votes
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Great Service
March 11, 2019

I love their service I've been using them for a year now and they never disappoint. Thanks to Jayne today she was very helpful and patient with me and I appreciate her. EzContacts get right to the point Love it, will definitely recommend.

Date of experience: March 11, 2019
Wisconsin
1 review
1 helpful vote
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6 weeks and still NO contacts! Plenty of run around and no return calls though! I do not suggest doing business with this company unless you want to throw your money away! Very disgusted!

Date of experience: March 10, 2019
Montana
1 review
2 helpful votes
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I wish I had looked harder for real reviews before using this co. The ones on their website seemed fine. Thus my 4th time ordering from them and it will be the last. Please don't waste your money or time with them.

Date of experience: March 8, 2019
California
1 review
2 helpful votes
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Galvin Fein was very helpful, and attentive. His impeccable customer service was very much appreciated.

Date of experience: March 8, 2019
New Hampshire
1 review
2 helpful votes
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After a live chat with Galvin, he was able to expedite my shipping and change the shipping address so my daughter's contacts would be here when she arrived for Spring Break. Thanks, Galvin!

Date of experience: March 7, 2019
Texas
1 review
2 helpful votes
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Poor quality
March 6, 2019

I was disappointed in the quality of my Persol frames. They almost felt fake, although I'm not familiar with how to check for validity. I sent them back for a partial refund.

Date of experience: March 6, 2019
New Jersey
2 reviews
6 helpful votes
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INITIAL SHIPMENT WAS fake contacts which they offered full replacement for but then never sent last 2+2 lenses despite many reminders. FRAUD

Date of experience: March 5, 2019
North Carolina
2 reviews
2 helpful votes
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Excited about my new look
March 6, 2019

Most affordable way to buy glasses. I love my new look the fit was perfect. And Ordering was fast and easy.

Date of experience: March 5, 2019
California
1 review
2 helpful votes
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Great product!
March 6, 2019

Had just the product I was looking for without paying an arm and a leg! My daughter's glasses broke, and instead of paying $350 for just frames, I paid half that for glasses and lenses.

Date of experience: March 5, 2019
Indiana
1 review
2 helpful votes
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I ordered and paid for my contacts on January 23rd. It's March 5th and still no contacts. It said 5 to 7 days... I have contacted them twice a week for the past 4 weeks they say the same thing every time. They are just waiting on a tracking number for their supplier. They did send me an email asking if I was ready to reorder more contacts! But they have not even sent my first order, it has been that long! Stay away I think its a scam.

Date of experience: March 5, 2019
Florida
2 reviews
2 helpful votes
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Quick and easy
March 5, 2019

Process was very quick and easy. Was able to reorder my contacts with no issues. Delivery was quick.

Date of experience: March 5, 2019
California
1 review
2 helpful votes
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I have bought multiple frames and lenses from you over the past years. I recently placed another order for the exact same frames but with a new RX. I also ordered 2 more sets of RX lenses for my other frames that I bought from you. The new extra lenses don't fit in my frames.

Date of experience: March 5, 2019
New York
1 review
0 helpful votes
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Reading Glasses
March 5, 2019

I used the same prescription I normally get. The lenses are either not of great quality or they did them wrong. They just don't look great or I should say don't look like they are completely clear.

Date of experience: March 5, 2019
California
1 review
0 helpful votes
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Prada at a discount!
March 5, 2019

I had a very easy and quick experience buying my new glasses. They had multiple colors online that weren't available in stores for half the price. The quality is amazing and so is the online ordering experience.

Date of experience: March 4, 2019
Colorado
1 review
0 helpful votes
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They sent damaged sunglassesthe screw wouldn't stay in as it was stripped. I sent in for a refund. However, they ONLY refund the original card. I had to cancel mine and they refused to refund any other way. So know there's a risk of losing $100, and that you'll deal with extremely rude and short customer service reps

Date of experience: March 4, 2019
Illinois
1 review
0 helpful votes
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Galvin Fein Was the rep who helped me and he was amazing and went above and beyond to help me and thanks to his help I'll be getting my dream glasses soon. Thank you. He is such a great asset to your business.

Date of experience: March 4, 2019
New York
2 reviews
0 helpful votes
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I ordered a pair of glasses with upgraded progressive lens which cost 70% less than the exact same brand and lenses offered at my eye doctor's office on Jan. 29,2019. I finally received the glasses on March 2,2019. The glasses are great, but the slow processing of the order was well below my expectation. If you are not in a hurry to receive your order and can wait 4+ weeks, it may be worth the price.

Date of experience: March 4, 2019
California
1 review
1 helpful vote
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Trash
March 4, 2019

Ordered over a month ago and still nothing delivered. Horrible customer service. They give generic scripted responses via email and even on the phone when you call. Avoid them at all costs!

Date of experience: March 4, 2019