EZContactsReviews 6,720

I've ordered from this website in the past with NO issues, however this current experience has been a nightmare.
I ordered on 2-20 and the money was taken out of my account on 2-23. The order has been in verification status since that date. I've sent multiple emails. I finally was able to get a response to an email yesterday from Alex, i sent a reply email, but didn't hear back from him. Today I tried calling the *******020 and received the message that they are closed for the holiday. Today is March 21. I spoke to Angel on CHAT today. She was very helpful and reassuring that the contacts would be out in 24 to 48... now i wait.

URGENT ACTION REQUIRED - I DEMAND TO HAVE MY MONEY BACK! YOUR CUSTOMER SERVICE IS THE WORST! SPECIAL MENTION TO ANNIE! THEN JUDY, WHO COULD CARE LESS, AND JUST HANG UP THE PHONE BECAUSE IT IS ALREADY PAST 5:00 PM WORK HOURS! I WAS ON THE PHONE FOR A RIDICULOUS 1 HOUR AND 20 MINUTES! IT IS NOW 6:20 P.M. EST! WE ORDERED OUR CONTACTS ******* - 2 WEEKS AGO! WE WERE TOLD IT WOULD ARRIVE AT HOME LAST WEEK IN TIME FOR MY SON BEING HOME FOR SPRING BREAK! HE IS BACK AT HIS APARTMENT IN COLLEGE, AND HE STILL DOES NOT HAVE CONTACTS! THE ORDER I PLACED WAS FOR (-8.50 POWER) AS PER DOCTOR APPROVAL! WHAT YOU HAVE ON SHIPMENT IS (-8.0)! ALTHOUGH IT SHOWS (-8.0 POWER) ON THE RX, DATED JANUARY 2019, WE EXPECTED YOUR VERIFICATION PROCESS WOULD VERIFY WITH OUR DOCTOR, VERBALLY, THAT THE APPROVED AND CORRECT POWER IS (-8.50 POWER)! I CHECKED ONLINE FROM TIME TO TIME AND MY ACCOUNT ORDER SHOWED "VERIFICATION IN PROCESS"! THIS ADDED TO THE UNNECESSARY DELAY! TO DATE, NO CONTACT LENS FOR MY SON! WE WILL BUY LOCALLY FIRST THING TOMORROW! MEANWHILE, I DEMAND A FULL REFUND! I ALSO DEMAND A REVIEW OF YOUR AUDIO RECORDING WITH ANNIE AND JUDY! THEY ARE THE WORST - VERY ARGUMENTATIVE - AND WILL DO EVERYTHING NOT TO FIX THE PROBLEM AT HAND FOR EZCONTACTS.COM BEST INTEREST AND NOT MINE! AND THIS IS NOT THE FIRST PROBLEM I HAVE ENCOUNTERED WITH EZCONTACTS.COM. I BELIEVE IN SECOND CHANCES BUT MY EXPERIENCE THIS TIME IS WORST! THE PREVIOUS ORDER I HAD WAS SHIPPED TO A WRONG ADDRESS IN GEORGIA AND CAUSED A DELAY! PLS RETURN MY MONEY IMMEDIATELY AND WE WILL ORDER LOCALLY TOMORROW! I WILL ALSO POST THIS COMPLAINT ON ALL SOCIAL MEDIA, INCLUDING FACEBOOK AND INSTAGRAM AND LINKEDIN, SO PEOPLE WILL KNOW YOUR TERRIBLE QUALITY OF DOING BUSINESS! GOOD LUCK!

Trying to initiate order return on frames. I've emailed (per the website) several times and have received no instructions on how to start the return process. I called and each time spent over an hour on hold ("You are #60 in the queue" REALLY?) Only to have them hang up on me each time I got close to being next in line. I even tried a live chat, waiting 30 minutes to get connected only to have them indicate that no associate was available to help me, but I could email my chat session question. HA! This is the worst. I will NOT eat this cost. If I have to send it back certified and then fight alongside my credit card company to not pay them I will. But I hope they will process this return soon so it doesn't go beyond the 30 day period. Come on EZCONTACTS.COM!

I ordered a box of contacts on February 24th. My prescription was verified the next day, and upon ordering I was told it would take 5-7 days for them to arrive. I never received a shipping confirmation, which was odd. After about a week and a half, I emailed asking where my contacts were. On their website, they CLAIM that they will email you if your shipment is delayed, but of course this never happened.
After inquiring, I received an email back stating that they would receive my contacts in 3-5 business days and then would ship them out in 1-2 business days. At this point, it had already been a week since I had ordered and I was out of contacts. So after a week and a half they hadn't even processed my order yet? Wow.
So I gave it's few more days and still didn't receive a shipping confirmation. At this point, I emailed again explaining to them the situation. No reply. So I called- on hold for an hour. At the two and a half week mark, I emailed and called again- no replies and on hold for another hour.
(Not that this part is their fault) but I was out of contacts and my glasses had broken, so I was frantic to receive my new contacts.
Finally my order shipped on Friday, March 15th. 19 days after my order.
Needless to say, this is a horribly run business. Clearly they don't care about customer satisfaction. They even charge more than other places I've ordered from, but they had the "fastest" shipping that I could see. Yeah, that's a total scam.
Save your money, and your eyes, and go elsewhere.
Shame on you EZ Contacts.

I wish I could leave zero stars! This was by far the WORST online shopping experience I have ever went through! I placed my order for Gucci prescription glasses on 1/17/19. It is now 3/14/19 and I still have no glasses. I was okay waiting a few extra weeks to save money, but it's been 8 weeks! I have called MULTIPLE times to get updates and was always told, "they're on their way from the supplier". The last time I called, I was told that they finally received the glasses and they are in the warehouse having the lenses done. That was a week ago. I called today and I was told that they still haven't even received the frames! They straight up LIED to me about having the frames! I told the girl today to cancel my order and refund my money immediately! (I guess I should have done that a long time ago). We will see how long it takes to actually receive my refund! The absolute hassle of dealing with this atrocity of a so-called "business" is not worth the few dollars you save! PLEASE PLEASE PLEASE, don't be a cheap skate like me, and stay FAR, FAR away from EZContacts. I plan on filing formal complaints with the BBB and the FTC. This FRAUDULENT and SHADY company SHOULD NOT be in business. I won't even get started on their customer service! I wasted HOURS of my life on hold trying to get anybody on the phone, and their live chat is absolutely USELESS!

It took nearly a week and 3 calls to move my order past "processing" and then roughly *3 weeks* for "expedited shipping". Every phone call (despite time - morning, middle day, night) was over 30-45 minutes of hold before a representative. Try calling their customer service before you buy if you're curious to your future service. I wish I had read more of these reviews before purchasing. You may save a few dollars but at what "cost"? Will never buy from them again.