EZContactsReviews 6,720

I think the glasses were a great price, but trying to get the prescription took waaay to many phone calls. The person over the phones couldn't input my Rx in correctly (neither of them) nor could they understand how do to a progression bifocal; I had difficulty uploading it to the site, and then after all that the glasses were sent without progressions... forcing me to cancel the Rx and just having the frames sent. All this took waaay to long.

I've ordered several times from EZContacts, but my experiences last fall and this year ensure that I will never do so again. In September, I paid for expedited shipping of my contact lenses; I think it took 6 weeks to get my order.

On Feb 6, I ordered contacts again (good prices, prescription already on file with them). After 2 weeks, I started messaging them to ask about my order. The first explanation I got was that they had received an unusually large volume of orders; the second was that their supplier was back-ordered. EZContacts canceled my order without my approval (I said I would cancel if I could find the contacts elsewhere, but never asked them to cancel). Now I wonder how long it will be before I get a refund. (I've been told 3 to 5 business days, but will have to wait to see.)

What really rankles is that EZContacts does not apparently notify folks when there will be a substantial delay in delivery. ONLY if you message them do they offer an explanation.

The customer service reps are polite and try to be helpful, but the business itself is not reliable. I recommend that you find other options when ordering contact lenses.

The website states that they ship same or next day depending on the time of day the order is placed and that they let you know within 24 hours if the order will be delayed. I placed my order on Feb 11 2019, today is March 1 2019. My son has still not received his contacts. EZContacts never sent a message updating us on our order status. When I called this morning, I was told that they are not in stock and that the customer service rep will call the supplier and have the contacts shipped directly. He could not tell me when they will ship. Had I not called, there would be no action on my order. Don't waste your time, shop elsewhere.

I ordered on 1/10/19, was charged on 1/11/19, and am still waiting on my lenses. My order was placed with ample time to process and ship before I needed to switch out my contacts. Now, I have no way to see. Do they not realize that they are dealing with people's vision? On 1/21, a representative told me they would ship from the warehouse in 3-5 business days. Still haven't received any updates. If you don't have lenses in stock, then you should say so on your website. Terrible experience.

Took forever to receive my first prescription glasses I ordered. I was very happy with the great quality of the frames. I ordered another pair of glasses with different designer frames. They said 7-10 days and after day 20 I contacted EZContacts customer service. They told me that my frames were discontinued and that they failed to notify me. So glad I called or I would still be waiting. So, if you are not in a big rush to get your glasses this site is great. Luckily I have a pair to wear while I wait for my new ones.

I've ordered through EZ Contacts before and had no trouble with my order. However, I recently reordered my contacts on 2/10/19 and have yet to receive it. Their customer service representative explained to me that they were out of stock with my contacts and had to order them through their supplier. Whatever you do, don't pay for faster shipping. I paid $10 extra for expedited shipping, however this has been useless since I've been waiting for over two weeks for my order.