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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Virginia
2 reviews
0 helpful votes
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Wish I'd found this site sooner!
March 18, 2017

Best decision I've made in awhile! Fast affordable and perfect! Exactly as pictured/described. I've already referred my best friend.

Date of experience: March 16, 2017
Illinois
1 review
0 helpful votes
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I am actually returning the pair (ordered 2) of glasses that shipped as they are two big. That is not the issue. The issue is that a month later I have not yet received my 2nd pair of glasses with 0 follow up or communication as to why. I have already paid in full as well! If they do not fit then I will not be within the return policy window. This is a big issue as the other pair within the order were to large!

Date of experience: March 16, 2017
North Carolina
1 review
0 helpful votes
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Great!
March 18, 2017

They have the best prices anywhere prices on beautiful designer glasses and excellent customer service. I absolutely love my glasses and received them very quickly. Highly recommend.

Date of experience: March 16, 2017
New York
1 review
0 helpful votes
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Always a great experience
March 18, 2017

Nothing but good service from EZContacts. I have purchased multiple times and they have great products great prices and reasonable shipping. This was my first time purchasing prescription glasses and I am very happy

Date of experience: March 16, 2017
Hawaii
1 review
0 helpful votes
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Poor Quality Lenses
March 17, 2017

The prescription lenses were so poor that I could only wear the glasses for less than 5 minutes before it would hurt my vision.

Date of experience: March 15, 2017
Utah
1 review
0 helpful votes
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Michael Kors MK4030 Vivianna Ii
March 17, 2017

It was my first time ordering from EZcontacts & let me say I will absolutely be ordering from them again. The glasses I ordered were on back order but absolutely worth the wait. Love the glasses, packaging was excellent as well..

Date of experience: March 15, 2017
North Carolina
1 review
0 helpful votes
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I love my new glasses!
March 17, 2017

I bought my glasses here and saved $250. Thank you! I will definitely be buying from you again. It was so nice to have a thank you telephone call from a real person. Great customer service.

Date of experience: March 15, 2017
Washington
1 review
0 helpful votes
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Easy, fast and cheap!
March 17, 2017

My frames were backordered for a couple of weeks, but I got my glasses about as fast as I would have from the store, and they cost less than half of what they would have! Ordering was really simple, they turned out perfect!

Date of experience: March 15, 2017
Washington
1 review
0 helpful votes
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The story was they were back ordered but the lack of professionalism and follow thru was extremely poor.

Date of experience: March 15, 2017
Washington
1 review
1 helpful vote
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False shipping time frames. If you order do not expect the item to be shipped right away. Rather rediculous. Wish I read the reviews first.

Date of experience: March 14, 2017
South Carolina
1 review
0 helpful votes
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Poor service communication
March 16, 2017

I had to send the glasses back after my daughter wore them only twice because the lens fell out. They charged us for the shipping of the repair a week before they even shipped the glasses back and I had to ask them about it. The glasses all of a sudden shipped and I got confirmation the day after I emailed them. I don't think I would order from them again.

Date of experience: March 14, 2017
California
1 review
0 helpful votes
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Horrible Customer Service
March 15, 2017

This is the harshest headache caused by an on-going, unprofessional customer service experience that I've endured. If I could take back the past few months that I've dedicated to--at the very least--getting the frame and prescription properly fulfilled, this place of service would have been avoided. I'll never consider using EZContacts ever again. No thank you for your unfulfilled promises as well.

Date of experience: March 13, 2017
California
1 review
0 helpful votes
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Love my prescription glasses and there service my glasses got here within 2 weeks which is awesome and not to mention their prices are really reasonable thank you EZ contacts!

Date of experience: March 13, 2017
New York
1 review
0 helpful votes
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Horriblr
March 15, 2017

The order was placed on Jan 30th which your site said ships same day than hours later I get an email it's on backorder. Then I finally get the glasses and they are terrible. The lens sticks out of the frame even though your site recommended the poly carbonate lens. Then I contact customer service and they take forever to answer and are telling me I have to pay a restocking fee on lenses that look terrible! Horrible experience.

Date of experience: March 13, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thanks for taking the time to write a review! We're so sorry to hear that you're not completely satisfied with your order. Based on your prescription, we would recommend that you select the hi index lenses instead of the polycarbonate. Apparently, we did waive the restocking fee and a full refund will be issued to your account.

Sincerely,

New Mexico
1 review
0 helpful votes
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Good
March 15, 2017

Very satisfied with ezcontacts.com service, until I notice two diamonds missing from glasses.
Prescription is on point.
Glasses look same as on site.

Date of experience: March 13, 2017
North Carolina
1 review
0 helpful votes
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Second pair of glasses
March 15, 2017

Recently purchased my second pair of glasses and save 2/3s over eyeglass store. I choose my glasses locally and then order from EZContacts. High qualify frames... love them both!

Date of experience: March 13, 2017
Illinois
1 review
0 helpful votes
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Disappointed
March 15, 2017

I waited over 2 weeks for my glasses to come in when i was told 3-5 days. Couldn't get in contact with customer support. Finally get my glasses and the lenses are not cut properly. There aren't smooth edges. Overall sloppy job, disappointing after waiting.

Date of experience: March 13, 2017
Georgia
1 review
1 helpful vote
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Disappointed
March 15, 2017

Order took too long to arrived and when order was delivered it wasn't correct. Wanted a refund but was going to get charged a sunglasses restocking fee for sunglasses I didn't get. So I just decided to exchange them rather than pay a restocking fee for something I didn't get.

Date of experience: March 13, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thanks for your review! We're so sorry to hear that you order didn't arrived correctly. I see that your return is back and we'll try to rush it back to you. We'll contact you via email with the tracking details.

Sincerely,

Texas
1 review
0 helpful votes
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Outstanding service/product!
March 15, 2017

This was my first time buying from ez contacts I used live chat and received excellent service. Received my glasses and I love them they were perfect. Overall experience was excellent. I would highly recommend buying from them.

Date of experience: March 13, 2017
California
1 review
1 helpful vote
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Terrible Service
March 15, 2017

Basically, you get what you pay for. I ordered a pair of prescription sunglasses for a vacation that was suppose to arrive in 2 weeks. A week after I ordered the glasses they told me the glasses would take another 2 weeks to be delivered. I called and let them know that wasn't going to be okay since I needed them for vacation. They told me to go to the webiste and search for a pair that was in stock. After looking for about an hour a found another pair I liked that was in stock. I called and placed another order and let them know I needed the glasses delivered before my vacation in a week and half. They promised, confirmed and guaranteed my glasses would arrive before I left for my vacation. They did not. They say they arrived while I was gone but I have not seen them and I am having a lot of trouble tracking the glasses. Overall, I had a terrible experience. Next time I will pay a little more just to have better service.

Date of experience: March 12, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thanks for taking the time to write a review! We're sorry to hear that your package hasn't arrived and got lost in transit. We already issued a claim on your package. We'll contact you via email to discuss the reshipping process.

Sincerely,