EZContactsReviews 6,720

I ordered the eyeglasses on February 17,2017. Initially I waited over 4 weeks for my eyeglasses. I called customer service (which was about a 45 minute wait to speak to someone I might add) to let them know that I haven't received my eyeglasses yet and I was told that I was suppose to have received an email stating that the eyeglasses were on back order for another two weeks. Upon receiving the eyeglasses (just my luck) I realized that they were too small. Again I called customer service and again it was a 40 minute wait time to speak to someone. Once I did speak to someone the representative was very disinterested with my questions and was very short with me. To add further frustration I didn't realize that I also had to pay for having the new eyeglasses shipped back to me as well as to change out the lens. Overall I had a not so pleasant experience.

Price was the best I could find anywhere, easy to input prescription and was done correctly and the item was just as pictured. The only thing that bothered me was their turnaround time was nowhere near what I was told when ordering and after some research, I see many people have had this issue. I didn't know when or if my glasses were ever coming to me. Nobody contacted me to inform me of any delays as their website states is protocol. So, that was frustrating and I feel like this should be a priority of things to improve upon.

That being said, I'd give them another try considering the value.

I ordered a pair of sunglasses for my daughter 3 weeks later still not in. They first told me that the glasses I ordered wouldn't work with the lenses (prescription), they then said I had to ordered a new pair with no extra charge. They then proceeded to try to charge me extra $10 dollars. After waving the extra fee of them (how nice), they told me it would take another week. I then asked for a refund since it has now been 2 weeks since I Ordered my daughter's glasses, she offered me free rush and assured me they would be in before my daughter had to leave. So I had them shipped to her grandparent's house. GUESS WHAT STILL NOT THERE. When I called customer service I waited 1 hour and 20 minutes to hung up on. ANd then I call back same thing. HORRIBLE HORRIBLE COMPANY

Ordered a pair of frames without lenses (my local optometrist was going to put lenses in them because I use a high-index specialty progressive lens). Got an e-mail a week later saying it would be another six weeks before they'd ship. What? Six weeks? On top of that, EZContacts charged my credit card immediately, which is against card-issuer rules. You can't charge the credit card until the item ships.

I sent an e-mail to cancel the order and refund my money, which they seem to have "misplaced." Called their 800 number and was put on hold immediately; an automated voice told me that I was "caller number 35." Sure! I have time to wait on the effing phone for two hours! I'm going through hell trying to get my money back and will most likely have to do a chargeback through my bank. HORRIBLE service. I strongly advise staying away from EZContacts.

First time ordering eye glasses online. Was nervous about selecting frames that I hadn't tried on but since I've worn glasses since the age of 12 I know what shapes and colors look good on me. I'm happy with the style I selected, nice Tory Burch frame. My other concern was over getting my PD correct. Both mused and husband measured. The lenses seem perfect! The overall process from order to receipt took about 2 1/2 weeks or so. For the incredible price I paid, happy with turnaround time. This frame and my high index prescription would probably cost me 500-600 retail.

Over a month to get the glasses. I had to reach out to customer service multiple times. Sometimes they ignored me and other times they took days to respond. At one point customer service told me the glasses took so long because they were made in Italy. When I got them lo and behold it said made in China right on the frame. They also gave me multiple tracking numbers. It was so bad I was worried it was a scam site. There are so many better sites out there. Do not use this one under any circumstances.

Put an order in almost 4 weeks ago. 1st they say the frame is not available but still charged me, then they say it is available and will process the order. Check a couple of days ago and the order status is still pending. After several emails finally got a response that the frame is not available... well when the hell were they going to let me know? They recommended i consider another frame. I recommend not using this worthless online store.

I placed an order with EZContacts under the false pretense that the items would be shipped in 5-7 business days. Long story short, I did not receive my order until 1 month and a week AFTER it was placed. I reached out to customer support after they failed to ever communicate (an updated) delivery status and I was then told that they were experiencing delays due to an influx of orders and simply being understaffed, which, in my opinion, is not the customer's problem. 1) They falsely advertise delivery time frames on their website (when you place an order) 2) They fail to ever communicate updates with customers and when you reach out to them, they provide excuses with no apology.