EZContactsReviews 6,720

I originally chose the free shipping option, but as the days passed without having any glasses, my work was seriously impaired. So I tried to find out if I could change my shipping option after placing the order, and pay to get the glasses shipped faster from the lab to my home. I emailed them, and got the automated response that I'd hear back within 24 hours. On the 3rd day, I got a response, but it didn't answer my question. I tried using their chat client. I waited for someone to come online to chat, but after it timed out I was presented with a button to send an email again. So I tried again to chat later that day. Same thing. Again that night, same thing. So I sent another email, and got no response. Just over 2 weeks after I placed the order, my glasses arrived. They're great! Just wish I had paid more up front to get them sooner, and that it was actually possible to communicate with them while the order was processing.

I measured my DP before I ordered my glasses and it was 63. When I went to choose my DP from the settings it only gave O - 5 in the variations so I choose 60. I thought that maybe the wrong one so I called and the guy that answered said that I should have chose 65 and that he would contact the lab. When I got my glasses the prescription read that the DP was 60. The glasses seem ok at times but it seems the middle distance sometimes is not correct.

I am in a rush due to a trip coming up so I was concerned I wasn't getting my contacts before the trip. When I contact EZcontacts (on line chat) the rep.: Daryl Grimes was kind enough to give me info and tell me he will be sending it as soon as possible :) I am very happy to get amazing service. He rocks on my book! Good job to the company for having amazing employees :)

I ordered glasses for my husband on 8. 10. 17 & paid for 3-5 business day shipping. Within these 3-5 days that I should have received the glasses, I contacted the company via email twice to get an update on when I'd be getting the glasses. No one emailed or contacted me back even though the website says, "Someone will contact you within 24 hours". It is now 8. 22. 17 & I still do not have my husbands glasses. I received an email from UPS stating the package would be delivered on 8. 24. 17, this is 10 business days after the service I paid EXTRA for. I chatted with an employee online, which mind you took 35 mins to get an answer basically stating, they would not refund the shipping costs because the glasses were already shipped out. I explained to the customer service rep, that I tried contacting the company twice within the 3-5 business day period & no one acknowledged my email. I expressed my feelings & concern on why I would pay for a service, if the service was not fulfilled. I would have just selected free shipping, if I knew it was going to take this long. He basically said, "We will no be able to refund, we shipped the item following your shipping method". I don't understand how I'm in the wrong as a customer. I understand things happen, a day or two after fine, but double the time frame is not ok. I then called customer service & the gentleman told me he was not authorized to refund shipping & someone would get back with me today. I called around 11:30 this am, it is now 8:05 pm & low & behold, no one has contacted me. Terrible customer service.

Easiest purchase ever! The website was a breeze to maneuver and customer service agent Daryl Grimes was most helpful in getting my contacts sent out quickly. I will definitely use EZContacts again!

Awesome, faster than waiting on the phone. Hopefully this will end well, as the online reviews made me worry about losing my $200.00, that I spent on my purchase. So far Daryl was great, hope the next steps are as easy as the chat. Thanks for your help!