On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
We monitor reviews for authenticity
My glasses took nearly a month to get to me, and I had to call multiple times in one week just to ensure therms would reach me on time. Most customer service reps did nothing for me, and it wasn't till I was working with Cris that I felt truly taken care of. I needed these before a specific date and she was able to put my mind at ease by providing me with the answer and shipping time that I needed.
There's no ray ban label on my lens and the frame looks fake, am totally disappointed...
Would not order again. Customer service was rude. Packaged was damaged. Glasses are bent. Never again.
Customer service was very curious overall I like EzContacts. I hope some day EzContacts can add a service so I can send my own eye glasses frame in and get new lens put into Thanks.
Dear Valued Customer:
We appreciate your feedback! We are certainly looking into this feature where we can fill the prescription in a pair of glasses that you already own. We hope to have it available very soon.
Sincerely,
Ordered Persol sunglasses with prescription lenses. Item arrived after a trip on a slow boat and both lenses AND frame were defective. Lenses had been dyed unevenly, obvious to anyone doing quality control, and the temples opened to about 30 degrees past perpendicular, not an easy defect to pull off with thick acrylic frames. Just terrible quality control all around.
Dear Valued Customer:
Thank you for taking the time to share your feedback! All prescription orders go through inspection prior to shipping. We apologize to hear that yours slipped through our quality control and arrived with some defects. We will reach out to you directly for a final resolution.
Sincerely,
It took a month to get my glasses, it wasnt a short process by any means. I will be taking my business elsewhere to see if the turn around is faster.
Dear Valued Customer:
Thank you for your feedback! We apologize about the unexpected delay to your order. Please note that we keep a large inventory in our stock. In case there's any availability issue, an email is sent within 24-48 hours. Once your prescription order has been completed, we shipped it via Priority Mail.
Sincerely,
Ordered Maui Jim's on Sunday, received by end of the week. Exactly the same as the mall - without the high price. (I could afford 2 pairs). Negative reviews are bull.
Very patient with me as I had a couple of questions and answered them all! Help me make sure my order was correct
Dear Valued Customer:
Thank you for passing along your feedback! We are glad to hear that our customer service team has been helpful.
Sincerely,
I had ordered a pair of glasses and when I hit the button to send the paypal I saw I had messed up my address! John Miller at customer service helped me right away and got it corrected! Thank you john!
I'm in NJ and the company is in NY - and it took ONE MONTH to get my glasses! How insane! I always order my glasses online from other places, and it takes 2 weeks MAX. They claim they have to wait to get each pair of FRAMES ONLY from the actual manufacturer which is usually overseas if it's designer. So they don't have any glasses on hand? AT ALL? Either a start up business or very poorly ran business. After they receive the frames - they then have to send them somewhere else to get the actual lenses made! Never again!
P.S. My glasses I cannot see out of, wrong prescription-
Way too strong. But not worth sending back & rewaiting. Will take them to my optometrist and have him do them.
Dear Valued Customer:
Thank you for taking the time to write your review! We apologize about the unexpected delay to your order. We keep a large inventory in our stock, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We are sorry that yours has been overlooked. A customer service agent has been assigned to contact you directly for a final resolution.
Sincerely,
Very helpful. I got answers right away from live chat ppl. I would recommend friends or family members
Dear Valued Customer:
Customer satisfaction is our priority, so thank you for your feedback. We are glad to hear that our live chat team was helpful.
Sincerely,
John Miller was able to get my question answered very quickly.
Thanks!
:)
I cannot believe how easy and quick this site is. I was able to have all my needs met within minutes despite my own complications. I will be using this site going forward for all my eye needs. Thanks so much
Dear Valued Customer:
We love hearing your feedback! Thank you for letting us know how we're doing in your kind review.
Sincerely,
Bifocal top line is too high and interferes with vision looking straight ahead. Contacted customer service via email over a week ago with no response yet.
Dear Valued Customer:
Thank you for your review! We apologize to hear that you're not completely satisfied with your order. A customer service agent will contact you directly with the appropriate return instructions.
Sincerely,
It took much longer than expected on getting my glasses, but they look great and I'm happy with my purchase
Glasses arrived on time. No issues. They signed insurance form also. Way cheaper than buying at local store.
Dear Valued Customer:
Thank you for passing along your feedback! We are glad to hear that your order has arrived intact.
We appreciate your loyalty.
Sincerely,
Ezcontact.com was the best priced for my daughters 2 eyeglasses. I was skeptical because of all the reviews but I took the chance and we got them today and they are perfect. I placed the order on the 13th and today it's the 24th. Worth the wait to save over 300 dollars. If we would have bought these at LensCrafters or our regular optometrist they would have been $500+. So grateful as we were able to keep in budget.
I found an item I just ordered for 1/3 less on jet.com - they won't price match saying that it is a marketplace. Oh and they took over a week to reply to my requear not the promised 24 hours! I would have canceled my order.
Dear Valued Customer:
Thank you for your feedback! Please be advised that your price match inquiry has been approved as a one time courtesy.
Sincerely,
I was helped quickly by Daryl. Contacts shipped within 2 days. Awaiting a Saturday delivery at latest. Based on the tracking number, it will arrive sooner. So, happy camper. Thanks!
Noticed that I had ordered the wrong product, but Kylie was able to easily change the order for me through live chat!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review! All our products are guaranteed to be 100% authentic coming directly from the manufacturer. We will reach out to you directly to further address your concerns.
Sincerely,