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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Awesome customer service. Great product and good price. No hidden fees. No hidden fees on contacts and glasses. Would use this service again.
I have never ordeted glasses on line because i am the type to touch and feel the items. In dealing with this Company I have changef my mind. The whole provedure was super easy. I am telling everyone i know about this company. Thank you. Ai love my glasses
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are very much complimented to hear about your great experience. We look forward in continue serving you again in the future.
Sincerely,
The best customer service!
Thank you for your help with the return!
Online chat easy and great!
Dear Valued Customer:
Thank you for your 5 star rating. We aim for 100% customer satisfaction, so thank you for letting us know how we're doing.
Sincerely,
Spoke with chat Daryl Grimes, did an amazing job in helping, would definitely purchase from this company again
Dear Valued Customer:
Thank you for your 5 star rating. We're glad to hear that our customer support has been helpful. We are certainly looking forward in continue serving you again in the future.
Sincerely,
Daryl Grimes was friendly and very professional.
One order (contact box) was shipped incorrectly. Decided to just order left prescription box again instead of hassle of sending back and awaiting correct to ship. Company should have offered to send correct box to me overnight.
I saved over $300 for the same exact frames and lenses.
Received them in about 3 weeks and am very happy with them.
Dear Valued Customer:
Thank you for your review! We value your opinion. We are so glad to hear about your pleasant experience with our company.
Sincerely,
Received my glasses in about three weeks for a great discounted price! My eye doctor was trying to charge me double for the pair I bought so I'm very pleased with this website. My order even came with an extra set of lenses and multiple cleaning utensils for my new glasses.
I am trying to figure out if this prescription is wrong or the glasses are just bad? My right eye feels like it isn't. May have to return.
I've purchased prescription sunglasses on another website before and hated them. I was hesitant to try EZContacts, but they has the Ran Ban glasses in the size and color I wanted. What i got was exactly what I ordered -the look, fit, transitions lenses ect. Was perfect. I will come back again. Thanks
Dear Valued Customer:
Thank you for passing along your feedback! We are very much complimented to hear that you are satisfied with your new purchase. We pay great attention to detail on all orders, so thank you for letting us know how we're doing.
Sincerely,
Daryl G in customer service was very swift and helpful - couldn't have been more easy to contact them and get what I needed done. It is nice that they have live chat service!
Dear Valued Customer:
Thank you for your feedback! We are glad to hear that our live chat team has been helpful.
Sincerely,
I waited in the queue to chat for about 15 minutes but once I was connected with Daryl (Grimes) he solved my issue right away. Great job!
This product is simply just Omazing would recommend this item to those qho want to look good everything comes with extra item in the box thanks Ezcontats.
Dear Valued Customer:
We love hearing from you! We're excited to hear that your purchase turned out to be to your satisfaction. We hope to service you again in the future.
Sincerely,
I'm in love with the products and the prices for Name Brand and a great price this is the place to come.
Dear Valued Customer:
Thank you for passing along your feedback! We are glad to hear that you are happy with our quality products. We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
They received my order which was a 1st through them and customer service was amazing and on point! Employee is processing my order right away as I need my contacts ASAP! Thank you!
They did not return 6 of my email and 4 of my calls regarding a price match. They completely ignored all requests for a reply and only when I threatened to dispute the charge did they reply.
I am very impressed, both my kids found armani frames at a store and I was able to buy them both a pair for under $90 including lenses.
Dear Valued Customer:
Thank you so much for your perfect rating! We are glad to hear that you are completely satisfied with your purchase. We are looking forward to keep you impressed on all your future orders.
Sincerely,
The glasses I ordered were out of stock and they replaced them with a smaller version. Then it took over three weeks to receive said incorrect item. I love them for contacts, but I'll never order glasses from them again.
One set of glasses came within a week no problem. Other glasses took 3 weeks and I didn't get them in time for a vacation I needed them on. Customer service was helpful but long queue time to get someone. If their shipping speed could be half as good as their customer service they would be great to use.
A simple exchange of a pair of sunglasses became a nightmare with EZ Contacts! We will never ever deal with this company again! In our experience their customer service (outsourced on Philippines) were ok, though the person that dealt with us in the return department located in NY was unfair, incompetent, mishandled our $$ and was unavailable! We purchased a pair of sunglasses that didn't fit right, so we decided to exchange (for a fee of $24.99 Warranty Exchange). The pair we chose was more costly and we would owe a difference. Diana at the Returns Dept. was handling our account, she didn't fully respond to our questions via email, such as our repeated request for her to send us the breakdown of the computation, to understand how she came up with a higher figure that we owed after applying the credit we had. Not once she acknowledge our request for it! Needless to say she ended up charging on a credit card that she was not authorized to do so! I sent to her too many emails requesting that she contacted me via pone so I could provide her with a credit card to charge the amount we owed, and without regards to my right to choose which credit card I would use to charge this portion of my purchase, she went ahead and charged it on the card she had in file! Though she managed to send me the total
It took a while to get my glasses but when I did, they were the wrong size (my fault) and the refunded all of my money. I would use them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback! We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,