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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Ordered a pair of glasses which were advertised as 'ships in 4-5 days'. Actually took over a month, and required two followup phone calls. Nice folks, though. Next time I'll phone in the order and check availability up front.
Response was very quick and informative! I was able to log on from my phone and get all the help I needed while on the go! I would recommend this way of correspondence to anyone I know!
Mr. Daryl was great. Very helpful and fast. Will for sure come back next time.
He replied immediately and answered all my question. He was very polite.
Thank you
I went online to order my son's glasses. The retail in a small town is outrageous! Found the glasses on EZContacts that we wanted. Placed order on 8/11 and called 8/15 to see where they were in the process since I ordered them with 3 day shipping. Told glasses had to be ordered. Called today and chatted. Chat service was horrible! Took forever to try to get an answer. On the phone the customer service was better. My concern is are they being honest! It has been 11 days and I am told I will receive them next week.
NO COMMUNICATION ON THEIR END. NO UPDATES. I hope I receive an email when they ship.
Daryl Grimes was very helpful getting the ball rolling on my RX that was somehow not attached to my file. Thanks to his service, my contacts are in the way.
Dear Valued Customer:
Thank you for your review! We're glad to hear about your pleasant experience. We hope to keep you impressed on all your future orders.
Sincerely,
Pleasant and efficient. Daryl helped me figure out my sons prescription before i submitted an order.
I had a problem with my order and contacted customer service. The first person (Kylie Jenner) was not helpful but the second person (Daryl Dixon) was great! He helped me in a matter of minutes. I just wished they had email me about my RX not going through. But overall great, glad i contacted customer service or else I would've been waiting for nothing.
This is my second order with EZ Contacts. Good pricing and good service! We will order again I am sure. Great service from representative Daryl Grimes! Thank you
Daryl helped me out very quick. Happy with the service. Only thing is I wish the glasses would deliver a little faster than 3 weeks after order.
EZContacts is HORRIBLE to work with. I made my order july 31, my credit card was billed august 2, and i STILL have NO contacts. I have left no less than THREE email messages through your customer service system (because live chat was booked solid) and have had TWO very long phone calls with 'customer service reps' that ASSURED ME they would get back to me via phone or email within 24 hours. Both apparently had to investigate my file to try to determine why i had not received my order. The phone calls were a week apart and NEITHER followed up with me to tell me the status of my order. (I even had the second rep send me this email to make sure i had a way to contact you- that is how i have this customer service link).
At this point, forget the contacts. I want a REFUND. PERIOD. I have spent more wasted time on this irder than has been necessary. HORRIBLE customer service... i will NEVER do business with you again or recommend you to anyone i know. Sorry. I gave you so many chances!
Purchase was smooth, but when I received the product (glasses) they were severely bent/ crooked. Sent them back for a refund the next day and was told that my refund was processed Aug. 23rd. Its now September 10th and still no money is in my account. Out $200+
Daryl Grimes was excellent- efficient and nice. Really great service. I was having issues with contact order and he handled it personally and i am greatly appreciative.
I had quite a long wait getting connected, but so glad I hung in there. Daryl was extremely helpful.
As long as you realize that your order may take some time to process, you will have a good experience. I knew with the extras I wanted with my glasses, it would take a little extra time. Well worth the wait to save $200+ dollars! Glasses are gorgeous!
Process is longer then i expected but they have awesome service., and alot of selections to choose from.
Doctor didn't respond to request for verification of prescription from EZ. I chatted with Daryl and he personally followed up for me and got the contacts shipped... thanks Daryl!
Excellent Waited a little longer than expected but great quick service once I spoke with a rep (this says to enter at least 100 characters) so I am filling in more characters
Dear Valued Customer:
We appreciate your feedback! We are looking forward in serving you again in the future with par excellence.
Sincerely,
Daryl Grimes was so helpful! So glad I ordered from
This company :) great prices and fantastic customer service. I will tell all my friends
The first pair of glasses I bought arrived around 8 days late (even at the top of their range to deliver them). Then I just bought a second pair and they will be delayed around 20 days.
Also customer service (both email and chat) are slow.
The glasses are good and prices good though.
Dear Valued Customer:
Thank you for sharing your feedback! We keep a large inventory in our stock, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24 hours. We apologize that yours has been overlooked. We will reach out to you directly for a final resolution.
Sincerely,
It took 3 weeks to receive my glasses. Customer service could not give me details on the cause of the delay. When I finally received my glasses, I was very happy with the product and quality.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We love hearing from you! We like to hear when things are right so we can continue with our great services with pride and pleasure.
Sincerely,