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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I received my glasses in exactly the time frame given and am very happy with what I received I would definitely order from here again! Very affordable!
The actual product is nice, they just took too long to arrive therefore I couldn't use them as planned.
The shipping on this product was absolutely terrible. I purchased for 5-7 business days, and I didn't receive the item until nearly a month after I purchased it. On top of that, the customer service was absolutely terrible when I contacted them about it.
My customer service rep helped me complete all of my requests. He was very responsive and helped me complete my first order when I was running low on contacts. Great service and highly recommend!
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are glad to hear that our customer service team has been helpful.
We appreciate your loyalty.
Sincerely,
I have enjoyed the service from EZContacts in the past, but this purchase took nearly 4 weeks to arrive after ordering. This purchase was for a trip to Italy, but I had to quickly pay to get an old pair re-lensed because this order was not received. There was no communication as to the long delay and the status on the website was constantly on "order processing".
Dear Valued Customer:
Thank you for sharing your feedback! Please note that processing time on prescription orders may vary per rx. We apologize about the unexpected wait time for your order. We sure hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
As of today I am still waiting on my order. My order was placed on Sept. 17,2017 and shipped to the Wrong address on October 02,2017. I have been calling and emailing and still no glassess and no refund. I am giving them until Friday to either refund my money or ship my glassess overnight. If its not done I will be contacting the credit card complany to get my money back. Worst Company EVER!
Dear Valued Customer:
Thank you for your review! We apologize to hear that your order has yet to arrive. A customer service agent has been assigned to contact you directly regarding your concerns.
Sincerely,
On site says it says you will get glasses within 5-6 business days... WRONG! I waited almost 2 months to receive my glasses from here and every time i called all anyone ever said was " its coming from over seas" they gave me 4 different days that it would arrive to there facility through out the time i was dealing with them and they had no idea every time i called when it was going to arrive or if it was already there it was by far the worst! I got jerked around for 2 months in order to save myself some money if i knew i was going to deal with that headache i would have gladly paid full price!
Placed order for frames and then added prescription lenses less than 12 hours later. Took weeks to hear from customer service. When I finally heard from them, they called me 3 times in a row, and when I didnt answer at exactly that time, they automatically cancelled my order. Took another week for them to get back to me after they said they would look into my order. Very poor customer service. The frames and lenses were good quality though.
Process was easy, simple, and a great price compared to other sites.
The only drawback was that my glasses were on backorder so it took a little longer, but it was worth the wait.
Dear Valued Customer:
We appreciate your feedback! We are looking forward in continue doing business with you again in the future.
Sincerely,
Fast and easy to create the glasses you want!
Fast shipping and arrived in perfect condition!
High quality products and tons of big name designer frames to choose from and better prices than anywhere else I found online!
Dear Valued Customer:
Thank you for your great feedback! We are very much complimented to hear that you're happy with our quality products. We sure hope to keep you impressed on all your future orders.
Sincerely,
I returned my order to you, you received the glasses on Monday10/9/17 at 1pm. I haven't heard a single word from you regarding my refund.
Dear Valued Customer:
Thank you for your review! We apologize to hear that you needed to return your order. Apparently, your account has been refunded in full and should be cleared within 24-48 hours.
Sincerely,
Have not received the merchandise yet waiting to see what happened please re check my order call me so we can straitening things out in order to get the product
The frames and prediction lenses were great, and good value. However, it was 15 days between ordering and shipping. I felt like it was really a week longer then it should be, although there was never any obligation for EZ contacts to ship in that time frame.
I appreciate the competency of how my eyeglasses were completed. I did end up sending my back for an exchange and hope the same standards will apply on my next pair of glasses.
I ordered contact lens from them because of cheaper price. But it when I contacted them no one can tell when it will be shipped I added express shipping so it can be shipped faster, they charged my card but no contacts show up as they guaranteed.
Dear Valued Customer:
Thank you for your review! We did experience an unforeseen delay in our contact lens department, yet the issue has already been resolved. We hope that your contacts have arrived intact and that everything turned out to be ok.
Sincerely,
Called and asked a question. Got a suggestion on how to fix. It was immediately fixed. Great situation!
Dear Valued Customer:
We appreciate your feedback! Thank you for letting us know how we're doing so we can continue with our great services with pride and pleasure.
Sincerely,
I'm very happy with the price and quality. Unexpectedly, my glasses came with a very nice case, a cleaning cloth, cleaning spray and a mini key chain with eye glass repair kit screw driver. I was very impressed by the product presentation when I opened my box!
Dear Valued Customer:
Thank you for passing along your terrific feedback! We're very much complimented to hear that you're happy with our quality products. We sure hope that you're enjoying your new purchase.
Sincerely,
Very Happy with my purchase! Received the frames I wanted with upgraded lenses for less than half of what our local glasses retailer wanted. Will definitely order from EZContacts again!
Dear Valued Customer:
Thank you for your great rating! We're excited to hear that you're satisfied with your new purchase. We hope to continue serving you with par excellence.
Sincerely,
I purchased a pair of glasses that the site said would be available in 4-5 days. After purchasing I got an email a day after saying they will now be available in 15 days. Looking at the web page it still says 4-5 day availability, this should be updated as this is frustrating.
Dear Valued Customer:
Thank you for taking the time to write your review. Please note that processing time on prescription orders may vary per rx. We apologize about the unexpected delay to your order. We sure hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your feedback! Thank you for letting us know that you're happy with our quality products. We sure hope to keep you impressed on all your future orders.
Sincerely,